I paid a fee to join a tour group, but something happened and I couldn’t go. How can I get a refund?

Go to the travel agency to explain the situation and you can get a partial refund.

According to Article 65 of the "Tourism Law", if the tourist terminates the contract before the end of the travel itinerary, the organizing agency shall return the balance to the tourist after deducting necessary expenses.

Travel agencies need to pay some fees in advance to the local pick-up agency and fulfillment assistant before the trip begins, such as air tickets, accommodation fees, etc. Even if the tourist's trip has not started, these fees are non-refundable and must be deducted.

Extended information:

The Municipal Tourism Quality Supervision Office also reminded that in addition to choosing a regular travel agency to sign up for the group tour, you must also carefully understand the detailed information about the travel products (route) you are planning to purchase, and at the same time , personal affairs must be properly arranged to avoid conflicts with travel plans.

It is necessary to carefully check the validity period of relevant documents, such as Hong Kong, Macao and Taiwan passes, passports and other documents, carefully fill in relevant personal information, and try to avoid being unable to travel due to personal reasons. If you are really unable to join the group, you should communicate with the travel agency as soon as possible about issues such as cancellation and fee deductions to reduce losses.

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