How to evaluate the forced shopping incident of female tour guides in Hong Kong?

201July 16 According to Hong Kong's Wen Wei Po, "scandals" in which mainland tour groups were forced to shop occurred one after another. A short film recording Hong Kong female tour guides insulting and threatening tourists' shopping was immediately broadcast on 15 TV stations in many provinces and cities across the country, making the "scandal" of Hong Kong tourism spread thousands of miles.

The video was shot by a tourist who was dissatisfied with the forced shopping of a female tour guide in Hong Kong. In the video, the tour guide threatened and insulted the tourists who didn't shop with threatening words such as "no food" and "no hotel accommodation", and even angered: "I gave you food and accommodation, but you didn't pay. I won't pay it back in this life, but I will pay it back in the next life!" . A Hong Kong female tour guide, Azhen, spent only 1.3 million yuan shopping in a jewelry store, and insulted the tourists in Mandarin, making them lose face. She said that the tour fee of about RMB 0/000 per passenger is hard to offset even the air ticket, let alone the accommodation and food in Hong Kong. Later, Jane said that she would go to the watch shop in 1.5 hours, and warned members that if they didn't shop, they would have no food and no hotel.

It is reported that the tour group is a mainland tour group of 24 people. The actual starting point is unknown. At present, we only know that they flew from the mainland to Guangzhou and arrived in Hong Kong on March 25th. Each passenger will leave the group for two days and receive a tip from 50 yuan. The tour fee for that day was more than $665,438+00 per person. However, Jane, the female tour guide, scolded the passengers many times on the tour bus not to shop, and the passengers were silent.

Some mainland tourists filmed the forced shopping and uploaded the footage with a total length of more than 7 minutes to the Internet. Many mainland TV stations such as Guangdong Satellite TV, anhui tv, Guizhou Satellite TV and Liaoning Satellite TV reprinted the news one after another. Relevant clips have been broadcast on TV stations in mainland 10 provinces and cities, and CCTV has also reported relevant news information.

The Commissioner for Tourism of Hong Kong and the Travel Industry Council held a press conference on July 16. The relevant travel agency said that this female tour guide will never be hired. The Travel Industry Council of Hong Kong said that in response to this incident, it will propose to the Council to set up a referral complaint mechanism, and even if there is no complaint, it will conduct an investigation. In addition, an agreement will be signed with Shenzhen Tourism Bureau at the end of this month, and special personnel will be sent to monitor the violations of travel agencies from next month.