Provisions on refund of travel agencies during epidemic period

Legal analysis: According to the relevant laws, if the travel expenses during the epidemic period may not be fully refunded, both travelers and tour operators have the right to terminate the travel contract that cannot be continued due to force majeure.

legal basis: article 67 of the tourism law of the people's Republic of China, if the travel itinerary is affected by force majeure or events that cannot be avoided after the travel agency and the assistant have paid reasonable attention to their obligations, it shall be handled according to the following circumstances: (1) if the contract cannot be continued, both the travel agency and the tourist may terminate the contract. If the contract cannot be fully performed, the travel agency may change the contract within a reasonable range after explaining it to the tourists; If the tourists do not agree to the change, they may terminate the contract. (2) If the contract is terminated, the package tour agency shall return the balance to the tourists after deducting the non-refundable fees paid to the ground agency or the performance assistant; If the contract is changed, the increased expenses shall be borne by the tourists, and the reduced expenses shall be returned to the tourists. (3) Where the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, so the expenses incurred shall be shared by the travel agency and tourists. (4) If tourists are stranded, the travel agency shall take corresponding resettlement measures. Therefore, the increased accommodation expenses shall be borne by the tourists; The increased return cost shall be shared by the travel agency and tourists.