1230 1 What's the process of handling tourist complaints?

Legal analysis: According to the Measures for Handling Tourism Complaints, the travel itinerary does not constitute an effective complaint or a major emergency appeal of the passengers, and the specific contents include: major problems such as detention during the travel itinerary, no room in the hotel, and inability to enter the park in the scenic spot. 1230 1 With the authorization of the tourism supervision department, the relevant information will be informed to the tourism enterprises to help the passengers solve the problems in real time and enhance the passenger experience.

Record passengers' demands that constitute effective complaints and submit them to the national tourism complaint reporting platform, track the work orders uploaded to the national tourism complaint reporting platform, provide passengers with dynamic information on complaint handling according to passengers' requirements, and pay regular visits to complainants for closed complaints.

Legal basis: Measures for handling tourist complaints

Article 10 A tourist complaint shall meet the following conditions:

(1) The complainant has a direct interest in the complaint;

(2) Having a clear respondent, specific complaints, facts and reasons.

Eleventh travel complaints should generally be in written form, in duplicate, and specify the following items:

(a) the complainant's name, gender, nationality, mailing address, postal code, telephone number and date of complaint;

(2) The name and location of the respondent;

(three) the requirements, reasons and relevant factual basis of the complaint.

Twelfth complaints are relatively simple, the complainant can complain orally, recorded or registered by the tourism complaint handling agency, and inform the respondent; For complaints that do not meet the acceptance conditions, the tourism complaint handling institution may orally inform the complainant of the reasons for rejection, and record or register them.