Business etiquette training report sample

Business etiquette training is an important part of the teaching process. Based on the theoretical study of the course, through etiquette training, students can combine the theoretical knowledge they have learned with practice and systematically consolidate what they have learned. The course covers basic theories and methods, and masters basic business etiquette skills and basic normative requirements. The following is a sample 2017 business etiquette training report that I compiled. Everyone is welcome to read it!

As business etiquette plays an increasingly important role in the civilized etiquette of our work and life, the industry has organized A "Business Etiquette" training. Through this training, I learned a lot about business etiquette and the importance of business etiquette from the teacher. It not only broadened my knowledge, but also many things have been used in my daily life.

Our country is an ancient civilization with a long history, and is also known as the "Land of Etiquette". Paying attention to "etiquette" and "ceremony" is an excellent tradition of the Chinese nation passed down from generation to generation. The long-standing etiquette culture is the ancestors' A rich legacy left to us. Today, when China is more open to the world, etiquette not only embodies rich historical and excellent traditions, but also has a distinctive connotation of the times. As people and countries interact more and more frequently, it is particularly important to pay attention to etiquette and reciprocity to create harmonious interpersonal relationships.

As the "Civilized Etiquette" publicity campaign becomes more and more intensive, people are becoming more aware of etiquette knowledge, and their demand for careers is becoming stronger and stronger. The demand for business etiquette, which is important in professional etiquette, has also reached an unprecedented high.

Business etiquette is the art of people in business interactions, such as asking for a business card: first, you must be able to get the business card, and second, you must leave a good impression on the other party. Business etiquette not only reflects personal qualities, but also reflects the corporate culture and management level of the company. In business situations, etiquette and politeness are the "lubricant" of interpersonal relationships, which can very effectively reduce friction between people, avoid interpersonal conflicts to the greatest extent, and make interpersonal communication in business situations a very pleasant thing. . While meeting people's social interaction needs, it also meets people's need to be respected. Good business etiquette can create a good atmosphere for business interactions and lay a good foundation for corporate cooperation. On the contrary, it may have a negative impact on the company and cause huge losses.

After learning business etiquette, I suddenly realized that there are many things we do not do well in our daily work and life. From small bows to civilized language, it seems that we have too many neglects. , for example, in daily life, we don’t seem to pay much attention to common problems such as non-standard bowing, too low a voice when using civilized language, and expressionless faces.

I have benefited a lot from this business etiquette training. From a personal point of view, first, it helps to improve an individual's self-cultivation; second, it helps people beautify themselves and their lives; third, it helps people's social interactions and improve people's interpersonal relationships; from an enterprise point of view It can beautify the corporate image, improve customer satisfaction and reputation, and ultimately achieve the purpose of improving the economic and social benefits of the company. In the past, I always thought that my service attitude was already very good and my quality was no worse than ordinary people. However, after listening to this training, I found that the gap is still very big. In the future, I will study diligently and apply what I have learned to help further improve my career in the future.

Etiquette is very important. China has attached great importance to etiquette since ancient times, and Shandong is regarded as a model province of etiquette. Etiquette exists in all aspects of life, but due to geographical, historical and other reasons, etiquette methods vary from place to place. Business etiquette, due to the promotion of globalization, has formed a complete and rigorous set of procedures. It can be said that business etiquette is universally applicable. It can also be said that observing business etiquette adds important weight to your own success and the development of the company.

Teacher Jin Zhengkun said that talking about etiquette is talking about rules, and talking about etiquette is talking about education. Now let’s share the “rules” taught by Professor Jin with colleagues:

1.

Professor Jin listed three rules. If you follow two of them, you can see Doing is a strong person in etiquette. If you can do all three, you can be regarded as a god in etiquette. If you fail to do all three, you should study hard.

Article 1: A small victory is achieved through skill. Shu is understood as skill, which is the "ceremony" in etiquette. For example, when you want someone else's business card, you should first give your own business card to others. "Take it in advance, and you must give it in advance." But when you don’t have any, don’t dismiss other people’s feelings. Say you’ve used up yours euphemistically. Don’t say sorry, I don’t have any…; Girls should follow the principle of homogeneity and color when wearing jewelry; praise others. Always be right about the situation and not the person, and don't say things like how beautiful you are...

Article 2: Win with wisdom. Wisdom is understood as wisdom. The essence of wisdom is empathy. Wisdom requires that you put the other person as the center when communicating, take care of other people's feelings, and take care of special interpersonal relationships. Professor Jin said that the more loyal a buddy is, the more you should care about him and follow a "step-by-step" approach to deal with problems, rather than getting worse and worse.

For example, when you treat someone to a meal, you should be more upscale this time than the last time, because people have the nature to push themselves too far; when sending text messages, you must sign the other person's name to show respect...

Chapter 1 Three Articles: Victory is achieved through virtue. The realm of virtue is "as high as the valley of virtue". Professor Jin said that tolerance determines height, and a gentleman is tolerant. Our own enemies are all of our own creation. If you are virtuous, you will not be happy with things, not sad with yourself, not resentful of others, and not angry with things. What is the state of virtue? Professor Jin quoted a saying that Emperor Qianlong said in Jining during his southern tour: "If you are not deaf or blind, you will not be able to govern."

2. Etiquette Standard operation:

(1) Dressing: It is a manifestation of your upbringing, cultivation and attention to the people you associate with.

1. What is formal wear? The characteristic of formal wear is that the top has a collar and sleeves, which can prevent exposure and armpit hair; the bottoms are not bare legs, and men wear trousers and women wear socks. Professor Jin reminded: It is rude for ladies *** to wear clothes with collars and sleeves; the more formal the place, the less likely you are to wear sandals, slippers, etc.

2. Six things not to do in the workplace (at work):

(1). Excessively bright colors: follow the three-color principle, and do not wear more than 3 colors on the whole body; the choice of tie The color should be consistent with the shirt or suit; if it is not a uniform, a short-sleeved shirt should not be worn with a tie.

(2). Excessive clutter.

Things to note when wearing a suit (taboo issues): A. Use a tie clip (generally reserved for national leaders and uniforms). B. Fasten your buttons when you stand up, and unbutton them when you sit down. C Don’t wear a woolen sweater when wearing a suit. You can wear a woolen sweater over a shirt.

(3). Overexposure. Do not expose chest, shoulders, stomach, waist, toes, heels, etc.

(4). Excessive perspective. (5). Too short, formal occasions *** half-sleeves, short skirts, short sleeves. (6). Too tight.

3. Dress according to the occasion: Wear different clothes for different occasions. Wear solemn, elegant and conservative clothes with collars and sleeves on official occasions (working). Professor Jin believes that if a company is not formal, just look at the work clothes. For social occasions (inviting guests to dinner, sightseeing, group worship, etc.), wear fashionable, formal, ethnic and other memorable clothes. Leisure occasions require comfort, casualness and naturalness.

(2) Grooming of business personnel:

1. Basic principles: (1) Groom to avoid others. (2). Suitable for status: Female employees should not wear corsages, brooches, large earrings, anklets, etc. when working.

2. Makeup: Makeup is required for important occasions, and the principle of makeup should be natural.

3. The requirements for jewelry should be: less is better, the less the better. Generally speaking, do not wear more than two kinds, and do not wear two of the same kind.

4. Your hair should not be zero when you go to work, do not dye or perm your hair, and men should not grow beards in public places.

Teacher Jin emphasized that the personal image of employees represents the image of the company, as well as the image of products and services.

(3). Business conversation:

Basic questions: (1). What to say? What is the most important thing in business introduction? Professor Jin believes that: emphasizing that others have nothing and I have it, and Different.

(2). Six things not to do in business conversations: Professor Jin believes that people should not be very curious, because pain comes from comparison.

A. Do not criticize the party and the Communist Party B. Do not involve state secrets or industry secrets

C. Do not deny others in public D. Do not talk about leaders and colleagues behind their backs

< p> E. Don’t talk about people of low status F Don’t talk about personal privacy issues

(3). Five don’ts in business interactions: don’t ask about income, age, marriage and family, health problems, and career experience

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(4). There should be no five wrong forms in conversation: deny others (a gentleman does not talk about the faults of others), an educated person does not deny others; do not joke, only superiors can criticize subordinates, and elders can criticize juniors. Make jokes; don’t interrupt others; don’t complement others; don’t question others.

(4). Business entertainment:

Introduction

(1). Five elements of self-introduction

Who makes the introduction first: Status The lower class, the man, the junior, and the host should introduce themselves first;

Hand the business card first and then introduce; the time should be brief, generally half a minute;

The content should be comprehensive, involving units, departments, Position, name;

The full name of the company should be used during the first introduction, and the abbreviation can be used after the introduction.

(2). Introduce others: For example: After picking up a guest at the airport, you must first introduce the host (the guest has the priority to know.)

Who will be the introducer: Generally *** Usually for professional acquaintance (secretary, front desk, public relations, etc.)

When a distinguished guest comes (the person with the highest position in the unit)

When a guest comes to the house (the hostess serves as the introducer)

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(3). Business card exchange: The best way for A to ask for a business card is to submit his own business card first;

When B accepts the business card, he must look at it carefully for more than one minute, preferably silently.

(4). Shake hands: A. Women with high status, elders extend their hands first;

When guests come to the house, the host extends his arms first to express welcome. When the guests leave, the guests extend their arms first to express thanks. ;

B. Five taboos of shaking hands: Do not shake hands with force or shake. Professor Jin suggested looking at each other’s eyes and using 2 kilograms of strength;

Don’t look at other people’s glasses when shaking hands;

Never wear sunglasses when shaking hands;

Generally, the left hand is not used when shaking hands;

Do not cross the handshake when there are many people.

(5). Ranking in business interactions:

1. General requirements: There is a difference between inside and outside; Professor Jin has repeatedly emphasized: The world is

diverse!

For example: In the elevator, the accompanying persons should go in first and out last.

Professor Jin believes that good employees must first abide by the rules and secondly, be dedicated to their jobs.

2. Hospitality: Sitting side by side and on equal footing is the basic rule. *** Talk about the big left, and talk about the big right when socializing.

3. Banquet: The front door is the main party, with the right as the guest, arranged side by side. Professor Jin believes that in this way, there is no need to separate guests and other guests. Sitting facing each other can deepen the impression.

4. The order of serving wine: Chinese: first the guest, then the host, first the female, then the male;

When entertaining foreign guests: the order is male host - female host - male guest - female guest.

(6) Business gifts: (Is the lubricant of interpersonal communication)

Basis for selection: commemoration, uniqueness, objectivity, portability. Do not send mainland goods to important customers.