How did the Pingyao County Culture and Tourism Bureau respond to the conflict between shop assistants and tourists?

Regarding the conflict between shop assistants and tourists, the Pingyao County Culture and Tourism Bureau responded that the two parties have signed a voluntary mediation agreement and will not hold each other accountable. ?1. Regarding the cause of the conflict between shop assistants and tourists

On November 17, 2020, #平尧县文 Tourism Bureau responded to the conflict between shop assistants and tourists# became a hot search on Weibo, with the search index reaching a peak of 258273 , ranked 39th in hot searches. The incident occurred on November 16, 2020. According to people who witnessed the incident, the female tourist who was beaten did not steal anything. She asked about the inappropriate price of the product, then put it back and left. The store clerk because of that The tourist returned the jewelry in the wrong position, insulted the tourist, and then the two got into a verbal argument and then a physical fight. The clerk at the nearby silver jewelry store didn't understand the situation and assumed that the female tourist was stealing something. He was so angry that he beat the tourist together, causing the female tourist's face to bleed in many places. Of course, this is also a one-sided statement, and the real situation still requires the police to intervene in the investigation. 2. The store clerk and the tourists have now signed a voluntary mediation agreement

The party concerned called the police on November 16, 2020 and complained to the Pingyao County Culture and Tourism Bureau , the staff of the law enforcement team of Pingyao County Culture and Tourism Bureau received relevant complaints, and the shop assistant and the beaten tourist were also taken to the Gucheng Tourism Police Brigade for negotiation and handling. The staff of the law enforcement team also went to the police brigade to understand the situation. On November 17, 2020, the Information Office of the Pingyao County Government in Jinzhong City, Shanxi Province responded that the two parties have signed a voluntary mediation agreement and will not hold each other accountable. Of course, the suggestion that passengers stole things is false

In fact, this incident can be reduced to a major incident or a trivial matter, but it is puzzling that it has become a hot topic. Doing business in the scenic area is originally for tourists to come into the store to buy things and select products in the store. The product display is originally to facilitate tourists to purchase. After seeing the products, the tourists feel it is inappropriate and it is their right not to buy. There is no reason to force the sale. The reason why stores hire clerks is to better serve customers. Their work also includes taking care of goods and entertaining customers. If customers take goods and put them in the wrong place, the clerk has the obligation to rearrange them. If the jewelry is returned in the wrong place, Scolding customers is in itself a deviation from job responsibilities.

If the artwork cannot be touched, then there should be a public notice prohibiting touching it. If the customer touches it, you can correct the customer, but you cannot insult the customer. No matter which aspect you look at, swearing and hitting people are wrong, or It is hoped that the cultural and tourism bureau will promote the shops in the scenic area and conduct business in a civilized manner