What are the main steps of the tour guide pick-up service procedure?

The tour guide’s pick-up service procedure is mainly divided into the following steps: arrive at the pick-up location at least half an hour in advance; greet guests with a pick-up sign in hand; verify the team; assemble to board the bus; and count luggage and people.

1. Preparation before pick-up service

You should read the pick-up plan in detail and make it clear the name of the individual passengers you will pick up or the number of individual passengers in the tour group, the date of arrival in the local area, the flight and the number of individual passengers. Check the hotel where the guest is staying, whether there are any changes to the flight (train number) and number of people, and whether he is sharing a car with other tourists from the airport or station.

Confirm the pick-up time and location with individual travelers or individual travel groups 24 hours before pick-up; if you are arriving by domestic flight, you should grasp the time and bring relevant personnel to the airport one hour in advance; if you are arriving by international flight If a flight arrives at the station, you must arrive at the airport 2 hours in advance; if you arrive by train or ship, you should arrive at the station or terminal 40 minutes in advance.

2. Precautions when picking up the station

The ground escort should hold the pick-up sign in an obvious position and let the tour leader or escort (or guests) come to contact them. Make judgments based on the tourists' national characteristics, clothing, tour group logo, etc., or take the initiative to ask and ask for the name, number, and country of the group leader (or guests). Only when everything matches can you determine the tour group you want to receive.

Classification of tour guides:

1. Classification by language

1. Chinese-speaking tour guides are generally domestic tourists returning to Hong Kong and Macau to visit relatives in the mainland. , Taiwanese compatriots and foreign Chinese tourists returning to China, tour guides who provide corresponding language services according to their different requirements.

2. Foreign language tour guides are mainly those who provide tour guide services to foreign tourists.

2. Classification by nature of work

1. Full-time tour guide refers to a tour guide who has been employed by a travel agency for a long time and is a formal employee of the company. They are the main force of China’s tour guide team. military.

2. Amateur tour guides refer to people who do not work as a tour guide as their main job and mainly use their spare time to engage in tour guide work.

3. Freelance tour guides refer to tour guides whose main business is tour guides. They are not regular employees of a travel agency, but have established rights and obligations through contracts with the travel agencies they work for.

3. Classification by work area

1. Local accompanying tour guides (referred to as local tour guides). Local tour guides refer to those who are appointed by the host travel agency to implement the reception plan on behalf of the host agency and provide tourism services. Tour guides are tour guides who provide local tourism activity arrangements, explanations, translation and other services.

2. Full-journey tour guides (abbreviated as full-journey tour guides) refer to tour guides who are appointed by the group travel agency to provide full-journey services for the tour group (persons) as a representative of the group tour agency.

3. Fixed-point tour guides (also called docents). Docents refer to people who provide guided tours to tourists within a certain range of important scenic spots or visiting places.

4. International tour guide (generally referred to as tour leader). The tour leader refers to the tourism staff employed by the sending travel agency and responsible for accompanying the international tour group throughout the tour activities and coordinating the relationship with the receiving travel agency.