Traditional Culture Encyclopedia - Tourist attractions - What management systems are needed for B&Bs?

What management systems are needed for B&Bs?

Operation and management of B&B:

1. Guest rooms and bathrooms should have good ventilation, direct lighting or sufficient light. Bathrooms should be separated from wet and dry, and should be supplied with cold and hot water. Cleaning supplies.

2. Regularly maintain the cleanliness and sanitation of the place environment to avoid mosquitoes, flies, cockroaches, mice and other vectors that hinder hygiene.

3. Set up cleaning, disinfection, cleaning, toilet and other facilities and public toilets according to the business scale and project. Tools, utensils, container facilities, etc. used for food operations comply with food safety regulations.

4. The drinking water provided to passengers should comply with the national drinking water hygiene standards.

5. Employees working in food and public places should hold health certificates and pass health knowledge training.

6. Have a strong awareness of environmental protection and actively promote the classification of domestic and catering waste.

7. The location of the B&B should comprehensively consider the environmental capacity and strengthen the construction of sewage treatment and other facilities to ensure that discharge standards are met.

8. Install the hotel industry accommodation registration information system or use the mobile client (APP) passenger accommodation registration system to implement the passenger accommodation registration system.

9. Be equipped with necessary anti-theft facilities. The doors and windows of guest rooms must meet anti-theft requirements, and storage cabinets (boxes) for items that meet anti-theft requirements must be installed.

10. Establish a safety management system and equip full-time or part-time security personnel and fire safety management personnel.

Extended information:

"Basic Requirements and Evaluation of Tourist B&Bs"

8 Health and Services

8.1 Tourist B&Bs should be clean and hygienic. The air is fresh, no mold or smell.

8.2 Guest room sheets, quilt covers, pillowcases, towels, etc. should be changed for every guest, and corresponding services should be provided upon guest request. Public items should be disinfected one after another.

8.3 Guest bathrooms should be equipped with moisture-proof ventilation measures and should be fully cleaned once a day without odor, water accumulation or stains. Public items should be disinfected one after another.

8.4 There should be measures to prevent rats and insects.

8.5 B&B owners should participate in reception and maintain harmonious relations with neighbors.

8.6 Reception staff should be hospitable, neatly and cleanly dressed, and have proper etiquette and etiquette.

8.7 Reception staff should be familiar with local tourism resources and can provide services in Mandarin.

8.8 Reception staff should be familiar with local specialties and can make recommendations to guests.

8.9 Reception staff should master corresponding business knowledge and service skills and apply them skillfully.

There should be a person on duty or a phone call at night on 8.10.

8.11 Reception staff should abide by their commitments, protect privacy, respect guests' religious beliefs and customs, and protect guests' legitimate rights and interests.

Reference materials: Zhejiang Provincial Government Affairs Network--Guiding Opinions on Determining the Scope and Conditions of B&Bs

People's Daily Online-A special industry license is required to open a hotel