What does hotel management do (what does hotel management do? )

This is about what hotel management is for. What is hotel management for? Today, we will answer your question.

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At present, there are two main directions of study for hotel management majors in China. One is to focus on theoretical study, but usually not on practical operation. The main study is the future development of the hotel industry, the operation mode and financial management of the catering industry, etc. The future development direction of people who study in this direction can be to study hotel learning or directly become the top managers of hotels, especially the important figures who make strategic development direction. The other direction is to pay attention to the study of operation, operation and practice. In addition to learning the theoretical content, we will also learn the specific operation methods of each department, including how to take the trays in the restaurant and how to correctly serve the guests in Chinese and western food, which is what the questioner calls "handyman". But in fact, even if the hotel management major abroad is these two directions, which one to choose should be based on one's own characteristics and preferences, but in terms of employment, the practice-oriented learning direction is recommended, because after working in hotels, we can find that the top management in hotels are basically from the grassroots departments, and there are few specialized studies on hotel operation or simply learning theory, because the hotel industry is a very operational industry, and it is far from enough to have theory.

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What does hotel management do? Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply all over the world. In recent years, in the international talent market, hotel management talents have been in short supply. The demand for tourism and hotel management professionals in China is also increasing. Then the students will follow Xiaobian to learn about hotel management. Hotel management level Hotel management level is generally in the form of pyramid, from the bottom of the tower to the top, from wide to narrow. The higher the management range, the more difficult it is, and the lower the management range, the smaller the management range. The common hotel management in China is linear functional management. In this management system, leaders, managers and waiters at any level should be clear about their business scope, job responsibilities and the work skills and knowledge they should have. Hotels are generally divided into four levels: (1) Attendant operation level. In order to provide high-quality services for guests, hotels must be reflected by the service of waiters. Therefore, the quality, personal image, etiquette, politeness, language communication ability, adaptability, service skills and service skills of waiters are important conditions for hotels to improve service quality. In short, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge according to the post responsibility system, and be responsible to the supervisor. ⑵ The supervisor of the supervision layer is mainly responsible for arranging the daily work, supervising the service work of the waiters in this team, and checking whether their services meet the service quality standards of this hotel at any time. As a supervisor, you should also assist the waiter in this class to work or serve in place at any time. Especially at the peak of service, or in the case of lack of service personnel, the foreman should take part in the service work in person, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he doesn't have the authority to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor. (3) Department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standards of the department in order to obtain the greatest economic benefits. As a department manager, you should not only have the ability of organization and management, management and training, but also be familiar with the service standards and procedures of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager. (4) General Manager's decision-making level The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and looking for the tourist market and development goals of the hotel, and the principle of hotel management: the hotel is a service industry facing the society, and it needs the close cooperation of all departments to complete the customer service, which is completed by all positions. This requires a unified management principle to maintain the operation of the hotel. (1) the principle of being responsible for the direct boss each employee has only one boss, and is only responsible for his direct boss. The direct supervisor directs, arranges, inspects and supervises the work of subordinates, forming a vertical leadership mode of one-level management. Each employee only accepts the instructions of one boss, and the subordinates do not overstep their level, and the superiors do not overstep their authority, and do their duties and duties. (2) the principle that the second line serves the first-line departments. The first-line departments are at the forefront of customers. They regard the needs of customers as their own responsibility, and the needs of customers are orders. In order to ensure the smooth service mechanism for customers, the second-line departments should establish the overall situation awareness and service awareness, and ensure the smooth work of the first-line departments. (3) the principle of authorization in order to improve management efficiency and arouse the enthusiasm of subordinates, the boss should learn to authorize instead of taking all the major and minor matters into his own hands. Empower those subordinates who have a sense of responsibility and strong working ability, and trust their ability. ④ Time management principle The working characteristics of the hotel determine that any service activity has time requirements. First, there are time standards for customer service, and second, there must be time regulations for the internal operation of the hotel. This requires managers to firmly establish the concept that time is money. ⑤ Communication and Coordination Principle Communication and coordination in hotels are very important, emphasizing the need to strengthen effective and active communication between superiors and subordinates, between departments and within departments to ensure smooth communication. ⑥ Goal principle The goal is the requirement that every manager abides by, and every manager should earnestly complete the established goal. Goal is a pursuit, but also a pressure factor, a purpose: customers are God. Two attitudes: heart and smile. Three clean: clean tooling, clean individuals and clean environment. Four diligence: eye diligence, mouth diligence, foot diligence and hand diligence. Five to five: guests arrive, smile, be enthusiastic, be respectful and serve; Foreign guests and domestic guests are the same, strangers and regular customers are the same, inspection and non-inspection are the same, leaders are present and absent, and guests have different attitudes and serve the same. Specification: service, appearance, language, guidance, hospitality and skills should be standardized.

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