Traditional Culture Encyclopedia - Tourist attractions - What seven transcendences does the value-for-money service concept of the tourism hospitality industry require in customer service?
What seven transcendences does the value-for-money service concept of the tourism hospitality industry require in customer service?
Services that transcend users’ psychological expectations, transcend routines, transcend product values, transcend time boundaries, transcend internal and external boundaries, transcend departmental boundaries, and transcend economic boundaries.
In the service industry, the most important thing is the service concept of treating customers as God. Only if you serve your customers well will they choose you among many peers.
Tourism services refer to the way that tourism service personnel provide tourists with material and spiritual services that can satisfy their physical and psychological needs through various facilities, equipment, methods, means, channels and various forms of hospitality. In the process of demand, create a harmonious atmosphere and produce a spiritual psychological effect, thereby touching the emotions of passengers, arousing the psychological excitement of passengers, making passengers feel comfortable and happy in the process of receiving services, and then An activity that is willing to communicate and consume.
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