Urgently ask for a letter of complaint about the inconsistency between the quotation of the tour group and the reality (political homework)

Price is a major factor that consumers are most concerned about, but it is not enough to just look at the price. As people often say, a penny is worth a penny, and a large number of tourist routes also reflect this fact.

In the face of increasingly fierce competition in the tourism market, various tourist routes emerge one after another, and the price difference of the same tourist activities is often confusing. On the surface, all kinds of tourism products seem to be very similar, and the six elements of food, shelter, transportation, purchase, entertainment and travel can be found. Therefore, when people join the tour, they are used to judging from their own intuitive feelings. Seeing that there are so many smallpox-like activities on the itinerary and the price is really attractive, I signed up. When they joined the tour, they found that all kinds of promises could not be fulfilled, but they had to pay more.

So, how can we lift the coat of this messy tour group, see its essence clearly and participate in a pleasant journey?

See the number of scenic spots

Many people like to look for problems from the itinerary of tourist routes and see how many scenic spots are included in the routes launched by several travel agencies. Of course, the number of scenic spots is also an important criterion to measure a team. Don't forget to look at the specific itinerary when signing the contract, and make sure that all the scenic spots include tickets (at least the first ticket). Especially for short-distance tour groups in the province, the number of scenic spots is still the main factor determining the price of tour groups.

But just the number of scenic spots can't determine the quality of the tourism team. Travel agencies, as operators of tourism products, will certainly not make any mistakes in the most obvious links. So if you look at the regular tourist routes, the itineraries of various travel agencies are very similar, and you can't see anything about the itineraries and scenic spots. Take the most routine five-day double flight tour in Beijing as an example. On the surface, the trips taken by travel agencies are basically the same, including the Great Wall, the Forbidden City, the Summer Palace, Xiangshan and Beihai. So we need to evaluate whether this team is worthwhile from other aspects.

Case: I read in the newspaper that a travel agency organized a one-day tour of Panyu Baomo Garden and Changlong, and the price was only 38 yuan. I was secretly pleased. You know, the ticket for Chimelong alone costs more than 100 yuan. But! Wait a minute, there is a small print below: the fee includes "air-conditioned car+meal fee+tour guide+travel liability insurance", but the "ticket" is missing!

Comments: Be calm when signing up. There is nothing wrong with taking a look and asking more questions. You know, there is no such thing as a free lunch, and pies don't fall from the sky.

Look at the flight time

With the intensification of market competition, many factors that were originally placed in the background have also been brought to the foreground. A year or two ago, you signed up for a tour group in a travel agency and asked the team about the flight time, but you might not get the exact answer. But it's different now. In this year's "May Day", most reputable travel agencies have included the flights of each team in their itinerary. The reporter visited several travel agencies, and the travel itinerary in his hand indicated the round-trip flight time. Different flight segments also affected the tour fare of the tour group. Approved by the Civil Aviation Administration of China, the previously secretive "red-eye flight" has now become a major attraction of tourism products. According to reports, some "red-eye flights" are cheaper than train fares, so the tourist routes taking red-eye flights will be about 20% to 30% cheaper than other routes.

The emergence of "red-eye flights" gives tourists more choices when traveling, but they should also be reminded that choosing a tour group depends not only on the price, but also on the flight time. Although the price of the tour group on the red-eye flight is more favorable, it may make the journey more tiring. It should be said that the most suitable flight for travel should be "leaving early and returning late", which can ensure sufficient travel time without being too tired.

Case: Miss Li, who is planning to travel to Beijing, left three or four travel agencies with a pile of information in her hand. In contrast, each travel agency has eight scenic spots in its itinerary, but the price difference is 1800-2800!

Comments: In medium and long-distance travel, air tickets are always the "big head" of tour fees, and the prices of the same tourist routes vary greatly. First, look for the reason from the flight. The price of a five-day double flight tour in Beijing leaving at two o'clock in the middle of the night is only about 2000 yuan, while the price of the same route for normal flights is about 2700 yuan.

Look at food labels and shop.

There are specified standards for the meals of tour groups. Generally speaking, the "dining standard" will be indicated in the itinerary. For example, the words "meal standard: 50 yuan/day" will be written, which means that the daily meal standard is 50 yuan per person, breakfast 10 yuan, lunch and dinner 20 yuan. Paying attention to the meal label of the tour group can also ensure the quality of the tour group.

In addition, pay attention to the number of "shopping". The "shopping" here is the designated shopping mall to guide the tour. The secret of this kind of shopping is well known. On the one hand, the tour guide can draw a certain commission from the total amount of tourists' shopping, on the other hand, the shopping point will pay a certain commission to the tour group according to the number of tourists, regardless of whether the tourists have shopped or not. Therefore, some travel agencies are willing to reduce costs by increasing shopping spots. This shortens the time that should belong to tourists.

Case: Last year, Mr. Chen traveled to Beihai. At dinner, the tour guide took the team to a seafood restaurant called Let the tourists taste the local seafood. No catering was arranged in the evening, and tourists ordered at their own expense. Mr. Chen and others asked for a refund of the meal, but were told that the meal was not originally planned.

Comments: In the exit contract, it is necessary to confirm all meals, meal labels and shopping time of the trip.

Look at hotel standards

According to the general classification of tourism, a three-star tour group of a hotel can be called a "luxury group" and a two-star hotel a "standard group". If it is a four-star hotel, it is generally called a "VIP group" or a "super luxury group". But no matter what the standard is, it must be stated in the withdrawal contract. For some tourist attractions with poor reception conditions, it is even more necessary to specify: either stay in houses, guest houses or tents, or directly specify "the best local hotel". In other places, such as Huangshan, although there are three-star hotels on the mountain, the price is too high for tour groups, so usually on the mountain, travel agencies arrange accommodation for four people, but it must also be specified in the contract.

These factors all affect the price. But these are still obvious, and some traps are not so easy to find. For example, if you arrange hotel accommodation in the suburbs, although it is also a Samsung, tourists occasionally want to go out for free activities at night, even it is difficult to take a taxi. It is not uncommon to reduce costs in this way and let tour groups put on the gentle coat of "special price". Therefore, it is best to pay attention to whether the travel agency has determined which hotel to stay in the contract and consult the location of the hotel.

Case: Two years ago, Mr. Lin joined a tour group in Jiuzhaigou. Before leaving, he agreed to stay in a three-star hotel for the whole journey. However, due to the particularly tense atmosphere in the local hotel, the group finally checked into a small hotel in the main town of Sichuan at midnight. Altitude sickness, cold, no toilet, although he can understand the objective conditions at that time, but after traveling abroad, he will definitely ask to join those teams with designated accommodation hotels.

Comments: Due to conditions, most tour groups only indicate which hotel to stay in, but more and more special teams designate hotels. This sense of service makes tourists feel more secure.

Beware of the low price trap

The low price trap of some tour groups has always been innovative. In addition to the trap of reception level, it often causes confusion in advertising prices.

The most common advertising trap is deliberately lowering the price, which further intensifies the existing low-price competition. The common practice is to see other travel agencies launch a route, which is not only low in price, but also quite distinctive in itinerary. But for various reasons, I can't do the same service and the same price, and I can't "clone" this behavior. So I simply launched this line on my own advertising page, and the price was cheaper, which caused the public's price reduction psychology. If tourists come to consult the route, they will answer "this group is full" and ask them to change to other tourist routes. In this way, it is easy to grab tourists from other travel agencies, even if they can't, it will also hit the reputation of the other travel agency and create the illusion of hot business for themselves.

As a tourist, in the face of this situation, we can only distinguish the truth through our own analysis.