5 selected work summaries of attraction employees

Summary is the product of reviewing one's own social practice, which uses one's own work practice as material. It is to look back on the past and reflect on the work done in the previous period, but the purpose is still to do a good job in the next stage of work. The following is my carefully selected work summary for everyone, I hope it can help everyone!

Attraction employee work summary Part 1

Time flies, and 20__ is about to pass in the blink of an eye. In view of this During the year of work, I have the following summary of my work performance:

Through one year of work, I have a deeper understanding of a series of work contents such as security, ticketing, customer service, etc., and at the same time, in Work in these areas has been improved to a certain extent.

Safety issues are paramount

Citizen Square Station is an outdoor branch station with a 120-meter platform. Faced with such an environment, station staff have to patrol the platform and inspect equipment. More requirements, last winter I found an upper limit alarm between the upstream water tanks, and later found out the reason was that the water pipes were frozen and cracked because the winter was too cold; I participated in many turnout snow removal tasks, which is very important for me as a new employee who has been in the company for two years. It is said that it is a very important learning experience and at the same time enriches the work experience.

As the safety door construction enters the final stage this year and enters the commissioning period, the safety door is in a normally open state, which has new requirements for platform inspections. The safety door is 1.5 meters high, and people under 1.5 meters can enter the door body. It's hard to spot, so be very careful when patrolling the platform to prevent any danger.

In November, the safety door was officially put into use. We have conducted relevant training and assessment on how the station staff should deal with the failure of the safety door, and can use relevant emergency plans appropriately in the event of an accident.

Ticketing issues are no small matter

This year, I obtained the qualification to sell tickets. I was very scared because I was particularly insensitive to numbers. However, with the help of Song Yan, the stationmaster on duty, I was able to I have made great progress and quickly mastered some ticket selling skills.

I won the title of "Excellent Conductor" in the "Error-free Ticket Sales to Celebrate the National Day in the Heat of the Summer" event held by the Motor Vehicles Department. This should also be an affirmation of my hard work.

Customer service issues need to be refined

In such a job where you deal with people every day, there are always some stumblings every day

Because Everyone has emotions, which requires me to pay attention to my voice and intonation when serving passengers. At the same time, I should not bring emotions outside of work into my work. I should adopt different service mechanisms for different passengers, analyze specific problems in detail, and strengthen I study my own geography and language knowledge to serve different passengers well, thereby improving my customer service level. Not only that, I also often pay attention to the customer service weekly report to always remind myself not to make mistakes happen to me a second time.

During one year of work, I also summarized my work in a timely manner and cooperated with the station area to collect and compile some information. Fortunately, some of it was published in the company magazine and the monthly magazine of the Vehicle Service Department. It deeply affirmed my thoughts.

In the past year, I have gained a lot, not only from my efforts, but more importantly from the leadership’s support and care;

This year is about to come to a successful end. , has ushered in a brand new next year. In the work next year, I will still work hard and work hard to contribute my meager strength to the Tianjin Station that is about to open.

Attraction employee work summary part 2

20__ years have passed, and the new year has come again. In order to do a better job in the new year, now I will review the past year Briefly review and summarize the work.

20__ Work Review

1. Use various methods to improve the professional skills of security personnel and improve the quality of security services.

The past year has been an extraordinary year. Our Emerald Lake security personnel have frequent turnover and are relatively older, with an average age of over 50 years old. The educational level and quality of security personnel are low. In response to this situation, with the strong support of the company's leaders, as the security captain, I paid close attention to the training of the technical and professional qualities of security personnel. I conducted training on queue and formation security personnel skills every week, promoted civilized security terms, and provided a maximum of Security services.

2. According to different weather seasons, use flexible arrangements for personnel, seize the key points of various tasks, and do a good job in safety precautions in Emerald Lake.

The security work of Emerald Lake focuses on water surface safety, public facilities safety and fire prevention and theft prevention. This is a long-term task, and the security work during the day is mainly about the safety of water surface facilities. Monitor the facilities at all times, require team members to patrol and inspect key posts every two hours, report problems to the management office and security team leader in a timely manner and keep records of inspections of water surface facilities.

Nighttime security work focuses on preventing theft on lakes and public facilities. If any theft is discovered, immediately report it to the staff on duty at the management office, dial 110, and cooperate with the police at the police station to stop it. In June this year, Liu Xianbin During the shift, someone was found stealing the cable from Gate 6 at around 10 o'clock at night. After the squad leader called 110, all the patrol officers from Dahu and the police station arrested him together, thus avoiding property damage in the scenic area. It was well received by the scenic area management office. When autumn and winter come, the scenic area is relatively dry, and fire hazards occur all the time. During this period, in addition to conducting formation security skills training, our security team also conducted targeted explanations of fire protection knowledge and skills and training on the performance and use of fire protection equipment. The team members were required to choose different fire protection equipment for different dangers and do a good job. Fight fires and reduce property losses caused by fires.

20__ Work Plan

The new year has begun. The work of our Emerald Lake Security Team this year is to firstly train and educate personnel and improve the security skills of security personnel. Actively cooperate with the management office to carry out various security services in Emerald Lake, and make due contributions to comprehensively improving the public image of the scenic spot.

Attraction employee work summary Part 3

I am a member of the tour guide department__. On __ month __ of this year, I walked out of the brigade school and became a member of society. I gloriously became a member of the Tai brigade. I am very happy. This happiness comes not only from my yearning for the profession of tour guide, but also from my pride in being able to take root in Tailu and gain happiness. Taking a closer look at the five months since I started working, every scene in which I communicated with leaders, colleagues, and guests made me deeply feel the warmth of the Tailv family. I have also made progress in my work through continuous practice. Breakthroughs and personal growth, these achievements are inseparable from the care of leaders and the help of colleagues. Every detail is compiled into a report card. The work is now summarized as follows:

1. Good at adapting to the environment , be a qualified professional person

Looking back on 20__, it was an extraordinary year, but also a year full of hope and challenges. On __ month __ this year, __ Taihu Lake Tourism Area was officially awarded the "National 5A Tourist Attraction", and on __ month __, __ Taihu Lake Visitor Center was officially put into operation. As the first generation of Tailu tour guides, I have more responsibility and obligation to dedicate my youth to "comprehensively entering the Taihu era" and welcoming "__ a better tomorrow".

Come to __ and come to the tour guide department. I adhere to the principle of "do what I do, love what I do" and strive to adapt to the new environment and new changes, resolutely obey leadership arrangements, build friendships with colleagues, learn knowledge about scenic spots through on-site visits, and constantly explore how to improve service levels in practical group leadership . Here, as a post-90s generation, I am welcoming guests from all over the world and serving the local tourism industry with a new look and humble attitude.

2. Dare to meet challenges and strive to be a government tour guide

Since starting work in July, I have led 21 tour groups (2 times as a full-accompanying tour guide and 19 times as a local tour guide) ) totals 24 working days. Among them, there are 3 government reception groups and 6 travel agency boss tour groups. The warm introduction and thoughtful service impress the tourists.

In terms of reception at the visitor center, among the 43 batches of guests, government officials including Secretary Yu and District Mayor Jin received 14 visits, and 9 visits were made by brother units and travel agency CEOs. I continued to innovate and organize and improve the explanations at the visitor center, based on the standard of "different people speak different words". Gradually, the explanations received careful guidance and high recognition from the leaders.

3. Be brave enough to shoulder responsibilities and cooperate with the team leader’s work

In March, I participated in the competition organized by the scenic spot company. Although I was unexpectedly defeated, the leadership’s affirmation gave me more motivation and energy. I cooperate with the department leader and try my best to share department work. Then, I was put in charge of the __ network service desk, proactively contacted, and worked actively, which was highly praised by the leaders of both parties. In __ months of this year, Taihu Green V Station was officially put into operation at our visitor center. As the representative of the Wuzhong District Youth League, I am fortunate to be a young volunteer here, and am responsible for upper and lower communication, internal and external liaison, and daily work. Charity sales, travel consultation, and attraction promotion have all achieved certain results. In December this year, Taihu Green V Station was awarded the "Excellent Volunteer Organization" by the Youth League Committee. I was also awarded the title of "Wuzhong District Ecological Environmental Protection Volunteer Star" and was recommended by the Youth League Committee as "Suzhou's Outstanding Youth Volunteer" "Professor" honorary candidate.

4. Willing to participate in activities and improve overall quality

I am willing to participate in various activities and competitions. I think this can not only enrich my experience, but also improve my personal quality. Since I started working, I have participated in activities such as district volunteer training, group DiY instructor training, and group Qinlian calligraphy and painting exhibitions, which have broadened my horizons and cultivated my sentiments. At the same time, he actively participated in various competitions organized by the company, such as the Scenic Area Company Tour Guide Competition, Scenic Area Company Host Competition, etc., and won the "first place" in all of them. In the just-concluded Wuzhong District Instructor Competition, I won the "Gold Medal" in one fell swoop, winning honors for the company.

5. Be diligent in learning and thinking, and constantly lay a solid foundation

I am very curious about knowledge, because this is not only a personal desire, but also a business need. A tour guide who does not recharge is by no means a good tour guide, and a tour guide who does not love learning cannot become better. Therefore, I use my spare time to read and solve doubts, learn and apply, conduct on-site inspections, and learn with an open mind to improve my own quality and knowledge reserves, so as to provide cultural explanations for tourists and make cultural feasts.

Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I was very happy and touched. But while calming down, there are also various reflections. Reflect on whether your explanation process is adapted to local conditions and varies from person to person? What is the gap between you and excellent tour guides? Reflect on what aspects you still need to improve in your services? Will you be able to make all guests happy and satisfied next year? Indeed, personally, There is so much that needs to be improved, whether it is knowledge reserves, personal qualities or service skills. I am willing to work hard, not slack off, not waver, develop together with Tailv ***, and achieve greater success!

Attractions Staff Work Summary Part 4

Coming soon, as a member of this team I have been working as a tour guide in the industry for nearly 6 years, and I have never made a summary. I always grow through practice and experiment. Everyone hopes that they can be better than others and be a person recognized by others, but judging from my work , there is really nothing to be proud of or proud of. It may look more beautiful than other jobs, but who can understand the ups and downs?

This year’s tour guide training course can be said to have allowed me to learn and After seeing the halo of others and the hard work behind the halo, I deeply understand that those in our industry have to work from early to late, sometimes they can’t even eat a delicious meal, and they have to take guests on sightseeing tours. It is said that effort and income are directly proportional, but under the unspoken rules of tourism in our world, how can it be fair? Without stable income, no fixed job, and no security, if there is an accident that day, there will be no one to help. You compensate, but because I personally like this profession and love this work, I have persisted until now. It was only this year that I found an organization. I hope there will be good development next year!

Let me talk about my experience in leading a group. Well! To be honest, there is no experience worth showing off, it can only be said to be a kind of mutual learning! From the moment I got the tour guide certificate in 2016, I feel that I am a tour guide and I can go to many cities that I have never been to. I was really happy that I could enter various scenic spots for free. However, as soon as I got my tour guide certificate, no travel agency was willing to hire you to work for them. At that time, my mood fell to the bottom. After more than a month, my classmates were better than before. I started working in a travel agency earlier, and I found a job, but I only held this job for a month because I didn't remember their company's phone number, let alone lead a group.

I know that I must enrich myself and learn more so that I can quickly enter this industry. After I went to the second work unit, they only asked me to read the information and study, and they did not let me take any guidance. I felt useless for the group. It happened to be the peak tourist season and all the tour guides were out to take groups. The company asked me to take the group. The first place I went to was Liupan Mountain. They asked me to take the group to Guyuan and The tour guide handover over there, haha, I was really angry. I thought I could take them all. However, due to team quality issues, the company resolutely asked me to help the tour guide bring back the guests she brought. This is how I started This was the first group I joined in my tour guide career. The guests were all very nice. Although I was very nervous when I got on the bus, the tense atmosphere was relieved after everyone interacted and sang. It also exercised my courage. Although I did not complete the whole group. , I am actually very grateful to the leader of the travel agency for letting me go on a tour, but the salary in this job was too low, so I didn’t last long and quit.

The third job was the year I entered CITS. The training and training I received allowed me to officially join the team of local tour guides in Ningxia. I also met people who were older than me. Senior tour guide, I am very honored. A series of trainings in the agency made me grow quickly. I also started to guide individual tourists with 3 people and then special trains with 30 people. I found that my knowledge was too little. I really couldn't answer the questions asked by the customers. I would buy some books wherever I went to supplement my knowledge. After several years of experience, I started to make money. I felt that this job was still very good, so I continued as usual. of moving forward.

Now that I have graduated from CITS, I am still grateful to the seniors who worked at CITS who were willing to share all their knowledge with us newcomers. If it were not for CITS, I might not be able to persist now. .

I have chosen to work part-time since 2007. I am not considered an excellent tour guide. I feel that as long as the entire team is not complained about and as long as I treat the guests I receive with care, I can make some money to spend on myself. Not bad, but I also heard many stories about excellent tour guides. I wanted to be like them, but I have always been unknown. The guests before 2009 were very friendly, let alone complaining. They came to Ningxia and were very impressed by our customs. People are very interested in human relations, saying that our tour guides here are down-to-earth and honest. I don’t know since when, there have been bad rumors on the Internet about tour guides cheating guests, tour guides beating guests, tour guides, etc. This has a great impact on us. Now, we are trying our best to maintain the image of Ningxia tourism. Our western tourism has developed slowly and started late, and the overall quality of our tour guides is not very high. However, the honest and sincere behaviors of us northwest people have dispelled the negative rumors about tour guides among guests. With those thoughts, I am really pleased that our tourism environment in Ningxia has been able to develop healthily.

This year I led a tour group to receive complaints three times. The first complaint was because the travel agency hired cars other than the tour fleet to receive tourists in order to reduce costs. When I went to Xining, the driver didn’t know the road, so I drove with the driver again. Guests are not guilty of arguing about whether they took the wrong route, etc., but the tour guide should communicate and cooperate with the driver, escort, and tour leader to avoid these things from happening, and there will be no complaints. In this complaint issue I was also impulsive, so impulsiveness is the devil. I was deducted 500 yuan by the travel agency. The problem I want to reflect on is that the travel agency can reduce costs, but they should not use drivers who don’t know the road. This is really detrimental to our work as tour guides. A big impact. The second complaint was that I didn’t check the hotel where I was staying. Because the guests at the restaurant were being very picky, I had some arguments with the restaurant during the checkout. Out of good intentions, I wanted to take the other guests back to the hotel to rest first, but I got the wrong one. After getting the room card, it was originally a new hotel in Orchid Flower, but ended up staying in the old hotel next door. After all the guests checked in, they found that the house was not of their standard, so they asked to change rooms, waking everyone in their sleep, and changed rooms. The house was changed for me the next day. This problem was a mistake I made due to negligence. To do our job, we must maintain an excited state at all times and implement all aspects in advance. Negligence Being careless is the worst thing to do. I also lost nearly 2,000 yuan because the travel agency has not been able to collect the group money and does not reimburse the tour guide for this issue. The third time I complained, I only brought one person with me. I really shouldn’t have been complained about. The reason was that I didn’t accompany the guest all the time and left them in the cold. My God, any kind of complaint can be established. This is more of a reminder. As an ambassador to promote our Ningxia, one should regard her as God. Don’t worry about the lack of people and the inability to make money. In other words, don’t treat the village chief as a cadre. Today’s guests are really It doesn't matter whether you spend money or not. No matter what method you use to make her feel comfortable and happy with her, it's OK. After handling this complaint, I not only wrote a letter of apology, but even had my salary deducted for three months by the company. Now that I have signed the contract, I am still suspended without pay. I think it is very unfair, but I am a tour guide. , I want to maintain more customers for the travel agency, because of me, the agency may lose more than just one customer, and I can only accept it.

In short, when you work as a tour guide, in addition to your profound knowledge, you also have to deal with all the problems between you and your guests, you and the travel agency, and you and your family. Although you are not God, you must know that this is you. If you want to have responsibilities and don’t want to be eliminated by society, you have to climb on the telephone pole every day and wait to be electrocuted to death. Otherwise, you will be dead without even touching the telephone pole. Learn to be the first to eat crabs. Only with great confidence can you achieve a score of nine points.

Part 5 of the work summary of the scenic spot employees

Since this year, under the correct leadership of the district committee and the district government, the Scenic Management District Party Working Committee and Management Committee have firmly grasped the creation of 5A Level scenic spots, development of collective economy, project construction and other key tasks, we have seized opportunities and overcome difficulties, and have made great progress in various economic and social undertakings. It is estimated that the full-scale fiscal revenue for the whole year will be 34.42 million yuan, and the public fiscal revenue will be 16.57 million yuan. It is expected to receive 1.093 million tourists, a year-on-year increase of 2.3%, and is expected to achieve a comprehensive tourism income of 47.749 million yuan, a year-on-year increase of 6.5%.

1. New progress in overall planning

Firmly establish the concept of grand tourism development, formulate a development plan for grand tourism, gradually realize the transformation from "scenic spots" to "tourist areas", and build a diversified modernized and complex tourism products and industrial systems. Continuously improve the "Regional Controlled Detailed Plan" and the "Scenic Area Tourism Master Plan". Completed the planning and demonstration of projects such as Sunwu Cultural Park, Tourist Service Center, and Wanghuyuan Villa Renovation.

2. New achievements in infrastructure construction

First, vigorously promote project construction. We will do a good job in the construction of Sunwu Cultural Park, Nandamen Secondary Visitor Service Center, Wanghuyuan villa renovation, environmental improvement along Songhai Road, and Bingsheng Road lighting project. The second is to vigorously promote the construction of investment projects. Tent resort hotels, style towns, "urban pastoral" and other projects were successfully signed. The third is to vigorously promote the construction of new rural areas. Completed the transformation of 20 natural villages in two communities, involving 1,140 farmers, benefiting all residents in the scenic area. The fourth is to vigorously promote land acquisition and demolition work.

Throughout the year, 4 companies were demolished, with 13,000 square meters of factory buildings demolished, 181 acres of nurseries from 5 households, and 744 acres of land expropriated.

3. New breakthroughs in the collective economy

The agricultural company completed a total sales value of ***1.1 million yuan. We completed projects such as the Ring Expressway, Bingsheng Road, and new rural greening and renovation projects, and cooperated with Mudu Wufeng Village to develop a cherry blossom planting project covering an area of ??about 100 acres. The greening company completed an annual output value of nearly 8 million yuan and realized a profit of nearly 2 million yuan. The property management company shall do a good job in the overall planning of the Old Book Collection Street, the collection of house payments, and the unified management of the Old Book Collection Street. As of the end of the year, 45.1 million yuan of house payment had been collected, and the remaining balance was delivered in the first half of 2013. Make good plans for commercial plots in community resettlement areas. At present, the scheme design and construction drawing design have been completed. Jinjishan Cemetery adheres to the development concept of "greening first, building tombs later" and the "five modernizations" development goals of "environmental gardening, diversified burial styles, artistic design, modern management, and humanized services", and has successfully passed the certification of the second-level cemetery acceptance. Achieved sales of 18 million yuan throughout the year, basically reaching the target set at the beginning of the year.

4. New achievements have been achieved in the creation of 5A-level scenic spots

Optimize signage, tourist routes and internal improvements in major scenic spots. Comprehensively renovate the Bingsheng Road pavement, villages along the route, and the North Gate parking lot, etc. Promote the lighting and landscape projects along the third line in an orderly manner. The functions of the North Gate Visitor Center of the scenic area have been adjusted and optimized, and public toilets, fire prevention material warehouses, monitoring rooms, etc. have been renovated.

Strengthen system construction and establish an emergency response mechanism. Strengthen personnel training and carry out training for scenic spot guides, sanitation cleaners, sightseeing car drivers, farmhouse operators, etc. Strengthen safety management and do a good job in tourism safety, traffic safety, forest fire prevention and other tasks.

Carry out service improvement projects, strive for city service, tour guide star rating, high-level training, etc., to comprehensively refine and optimize tourism process management. At present, the scenic spot has become the first tourism enterprise in the district to obtain ISO certification.

5. New achievements in investment promotion

Carefully prepare investment manuals, study and formulate investment policies, and actively introduce cultural tourism projects that meet characteristics. At present, RMB 220 million has been invested in implemented projects, and the total investment in projects under negotiation is RMB 2.5 billion. Mainly done the investment promotion and negotiation work for tent resort hotels, urban pastoral, China and South Korea aerospace robot experience exhibition, style towns and health and wellness center projects.

6. Publicity and promotion achieved new results

Organize festival activities well. Successfully held major festivals such as the New Year Prayer Temple Fair, the City’s Third Health Culture Festival, the Opening Ceremony of the Bird Science Museum, Sun Tzu’s Art of War Cultural Tourism Festival, the China-South Korea Joint Aerospace Robot Exhibition, and the Third World Women’s Go Tournament, further improving the Scenic spot popularity. Expand marketing. Focusing on regional cooperation in the Yangtze River Delta, we have gone to Shanghai, Ningbo, Anhui and other places to promote and actively participate in large-scale exhibitions, and the number of tourists received has increased significantly. Leverage the media to build momentum. Relying on CCTV, People's Daily, China Tourism News, China Daily and other mainstream media, we carefully planned publicity reports. During the year, more than 40 reports (times) were carried out by media at or above the provincial level. Among them, "The Top" broadcast on Tourism Satellite TV and "Focus on the Creation of 5A and Make Every Effort to Create a Panoramic Scenic Area" published in China Daily have won great recognition at home and abroad. It elicited a good response.

7. People's livelihood undertakings have achieved a new situation

Do a good job in petitions and stability maintenance, comprehensive social management, environmental sanitation, production safety, forest fire prevention, flood control, family planning, civil affairs, Disabled Persons' Federation, Labor and social security, assistance to needy groups, etc., to comprehensively build a harmonious scenic spot. This year, more than 500,000 yuan of various assistance funds have been provided to needy groups.

8. The construction of grassroots organizations has gained a new look

First, strengthen theoretical study. Focus on learning theoretical knowledge in 5A creation, collective economy, tourism and other aspects. The second is to strengthen the construction of cadre teams. Openly select a director of the Social Affairs Office. In the district inter-department competition, one comrade successfully won. The third is to strengthen the education and management of party members. Organize all party members and cadres to study the special report of Wu Renbao, the old secretary of Huaxi Village, the special report of Comrade Chen Chaoying, and learn from the People's Court. The fourth is to strengthen the construction of clean government. Strictly implement the target responsibility system for the construction of party style and clean government, and the heads of each unit and department sign a letter of responsibility for the construction of a clean government. The fifth is to strengthen the work style of the agency. With the theme of "strengthening organizations, increasing vitality, striving for excellence to welcome the 18th National Congress, and making tomorrow better", we have extensively carried out grassroots organization building activities in the activities of striving for excellence. Sixth, strengthen group work. The first trade union committee was elected, the Youth League Working Committee team was selected, and the Women's Committee of the Tourism Development Company was established. The 12th District Science Popularization Week and the opening ceremony of the Bird Science Popularization Museum were successfully held.

Since this year, it has been successfully established as a national popular science education base and passed the provincial acceptance of the national 5A scenic spot. Zhao Jiarong, Deputy Secretary-General of the National Development and Reform Commission, Yan Junqi, Vice Chairman of the Standing Committee of the National People's Congress, General Liu Yuan, Political Commissar of the General Logistics Department of the Chinese People's Liberation Army, Wang Zhizhen, Vice Chairman of the National Committee of the Chinese People's Political Consultative Conference, General Fei Junlong, Captain of the Astronaut Group, Vice Member of the Standing Committee of the National People's Congress Leaders such as Changzhou Tienong inspected the scenic spot and fully affirmed the construction and development of the scenic spot.

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