Investigation report on hotels

With the continuous development of China's economy, people have more and more opportunities to travel, travel, visit relatives and get together, and hotels have closer relations with people. The following is the research report about the hotel I brought to you. Welcome to read it! Investigation report on hotels 1

Corporate culture is the spiritual culture of an enterprise, and it is the corporate ideal, belief, values and hotel ethics that a hotel or hotel organization has formed in the long-term business activities. The corporate culture of the hotel is the soul of the hotel. Tongcheng International Hotel officially opened on May 29, 1998, and has occupied a place in the fierce market competition of Changsha hotel industry. Besides the good hardware facilities of the hotel itself, the cognition and cultivation of the corporate culture of hotel employees have created a number of outstanding high-end talents in the service industry, which has enabled the hotel to truly reach the standard of a five-star hotel in both hardware and software and won a good reputation in Changsha and even the national market. The importance of corporate culture can be seen from this, but to what extent is our current corporate culture, and in which direction should we improve, develop and cultivate it next? In order to clarify and solve these problems, a corporate culture survey was carried out in order to be realistic and targeted.

This corporate culture survey is aimed at all hotel employees, and the results are as follows:

1. In the interpersonal relationship-oriented survey, there is a certain team and cooperation spirit among employees at work, but personal communication is average. The overall performance is moderate and strong.

2. The goal of the hotel is clear: to create a model of the same industry and strive for international first-class. The hotel has a certain ability of teamwork, but also has a general understanding of competitors. The overall performance is moderate and strong.

the corporate culture of the hotel is people-oriented, and a professional, international and standardized team is built.

The hotel's current corporate culture should be at such a stage: it is basically available, basically good, and basically formed, but it must continue to deepen and persist in struggle; If you don't pay attention, [find an article or arrive, more original! ] may deteriorate immediately. This is also suitable for the current development stage of the hotel, which is developing rapidly, but it faces bottlenecks. If you don't advance, you will fall back. Therefore, we must continue to build and adhere to a corporate culture of hard work, innovation and hard work.

The characteristics of team-based corporate culture are (relatively) high interpersonal communication and (relatively) high goal orientation. No matter at what stage of development, there are some similarities:

1. Hotel members have a certain sense of team and membership;

2. Hotel life is strengthened by certain social activities from time to time;

3. Pay attention to justice and fairness to a certain extent;

4. The consistency of goals is often reflected by hotel members sharing risks and rewards equally. When consistency is manifested in corporate goals and corporate values, it also has obvious external performance. The hotel staff culture wall always displays statements about the mission, arousing the enthusiasm of members rather than ridicule;

5. Hotel members have a certain understanding of competition.

It should be noted that there is a fixed tension between paying attention to interpersonal communication and goal orientation, which makes team-based enterprises have a natural instability, especially for low-level team-based enterprises. [If you need articles, please go to the station message board and solve your problems within 12 hours! ] It is very easy to slide into or transform into a profit-oriented, network-oriented or even split corporate culture. The success of team culture mainly depends on the efforts and persistence of senior managers. This culture is suitable for the following situations:

1. Innovative activities need detailed and extensive cross-functional and even cross-regional collaborative efforts, and there is real synergy and real learning opportunities within the hotel;

2. The hotel pays attention to long-term strategy rather than short-term strategy;

3. In a dynamic and complex enterprise environment.

Network culture is more suitable for long-term, local-oriented, less collaborative environment, which is somewhat different from the industry and market status of the Group. Interest-oriented corporate culture is more suitable for the social environment with rapid change, fierce competition and indifferent interpersonal relationship, which is inconsistent with our concept of pursuing the establishment of a century-old enterprise; As for the split corporate culture, it is completely contrary to us. Therefore, the corporate culture of the hotel must further adhere to the team-oriented development, and continue to strengthen the goal-oriented and interpersonal relationship-oriented at the same time.

Specific measures to strengthen goal orientation:

1. Actively implement performance management, further strengthen the hotel's unified understanding of strategic objectives, and ensure that every member and activity of the hotel does not deviate from the correct objectives.

2. Create a sense of urgency.

3. Enlighten all members to recognize the concept of Guangtian through internal publications, briefings, communications, training and internal networks;

4. inspire employees to win. Hire and promote people with strong internal drive or ambition, establish high performance standards, and stimulate this fighting spirit by highlighting personal image;

Ways to further enhance the orientation of interpersonal relationship:

1. Establish a learning organization with a platform for * * * to enjoy knowledge;

2. Improve the degree of sharing thoughts, interests and feelings by recruiting people who are good at teamwork; Care for employees as much as friends, and set an amiable example.

3. Enhance social communication among employees through casual party activities inside and outside the hotel;

4. Narrow the grade difference and seek the flattening of the company; Reduce the red tape among hotel members, so that employees can combine at will and get along equally in the workplace.

Pay attention to hotel corporate culture, and make a mature enterprise transition from strict standardized management to people-centered cultural management. The most important condition for an organization to survive for a long time is not the structural form or management skills, but the spiritual strength that we call belief and the appeal of this belief to all the staff in the organization.

In short, corporate culture is a very important concept in the hotel management process, which, like core values, determines the development direction and competitive advantage of the hotel. If we can clearly identify our corporate culture and promote its development in the right direction, it will play an inestimable role in enhancing the competitiveness of hotels. Investigation report on hotels 2

Hotel financial analysis is an important method of hotel financial management. At the end of each operation period, the financial status and operating results of the current period are analyzed by compiling a series of financial statements, and the related problems of the results are summarized.

in addition to regularly preparing the balance sheet, profit and profit distribution statement and cash flow statement (annual report), the hotel should also prepare a series of internal indicator analysis tables. Due to the submission of state organs' statements, both state-owned and other forms of enterprises do technical treatment. Therefore, several reports have been re-compiled. Now the financial statements compiled by the hotel are analyzed one by one. Generally speaking, there are the following methods for report analysis:

1. Comparative analysis: comparing the implementation results of the same financial indicator in different periods, so as to analyze the differences and compare them. There are generally two methods: absolute number comparison and relative number comparison.

second, factor analysis: a financial indicator is often influenced by many factors, which can be broken down into various purchasing factors, and then the influence degree of each factor is analyzed quantitatively to point out the direction for the next work.

the balance sheet is a static state that reflects the financial situation of an enterprise in a certain period. According to the items in the statement, the following ratios can be analyzed to reflect the financial situation of the enterprise:

1. Current ratio = current assets? Current liabilities? 1% This indicator measures the ability of an enterprise to repay its current liabilities, and it is generally 2: 1.

2. quick ratio = quick assets? Current liabilities? 1% This indicator measures the ability of an enterprise to repay short-term liabilities with assets that can be realized at any time, and it is generally appropriate to use 1: 1.

The above financial analysis report on hotels is introduced here for you, and I hope it will be helpful to you. If you like this article, please share it with your friends. Investigation report on hotels 3

1. Analysis of hotel revenue:

The operating indicators of various departments of the hotel are: total turnover of 6.5 million, including catering department of 1.95 million, profit and loss index of-25,, housekeeping department of 3.4 million, profit index of 2.2 million, recreation department of 67,, profit index of 17,, other income of 5, and logistics management expenses of 1.62 million. The overall profit and loss goal is to break even. By November 3th, under the correct guidance of the leaders and the concerted efforts of all the staff, we had achieved the annual business target of 6.5 million yuan issued by the company one month ahead of schedule, and achieved the goal of breakeven, with a profit of about 4, yuan. However, according to the hotel revenue table, it can be seen that the Housekeeping Department and the Recreation Department exceeded the established turnover targets of 3.4 million and 67,, but due to some reasons such as the transformation of restaurants from western food to Chinese food in February of the beginning of the year, they failed to complete the targets

2. Hotel internal and external sales

2.1 external sales < P > The task of external sales is mainly completed by the hotel marketing department. Our customers are mainly divided into seven categories: business customers, government customers, intermediary customers, tourism groups, company meeting groups, coastal owners and individual customers. The marketing department expands and maintains according to the differences of each customer source. It's the second year of the hotel's official opening, and it's called a sub-new store in the hotel industry. The accumulation of tourists began to slowly precipitate, and a number of relatively stable business tourists, corporate meeting groups and tourism groups appeared. From the trial operation in January to the end of this year, there were about 16 business companies that signed contracts with our hotel. Units and departments at all levels of the district government have signed housing agreements with our hotel; The five major domestic agencies (Ctrip, eLong, Tongcheng, best tone and 1258) have all opened their hotel reservation services, and tried to cooperate with foreign agencies (Accordance) to expand customers in Hong Kong, Macao, Japan and Southeast Asia; Group tourists such as Debon Logistics, uc, China Life Insurance, Yangcheng Tour, China Travel Service, China Youth Travel Service, Professional Travel Service, Zen Travel Service and Vientiane International Travel Service all regard the hotel as a long-term fixed-point cooperative unit. In addition, relying on the influence of Yuexiu Group and Nansha Company, the branches of the Group, the sister units and cooperative units of Nansha Company have also become an indispensable part of the hotel tourists.

2.2 Internal sales

The task of internal sales is mainly completed by the front desk of the hotel, the front desk of recreation and the floor of the restaurant. Internal sales refers to a sales method of the front-line department of the hotel for individual customers, that is, how the front desk can recommend our hotel rooms with sincere service and higher price for individual customers, and how the floor attendant of the restaurant can recommend appropriate dishes to customers according to their preferences and hotel characteristics when ordering. After more than one year's training, the front desk staff have mastered the skills of selling rooms, from high price to low price, from luxury rooms to ordinary bidding documents, and strive to retain every guest who comes to the door without reservation or by telephone; In February, the restaurant began to transform from western food to Chinese food. Under the training of the manager of the catering department and the chef, the restaurant waiter has mastered the basic workflow of Chinese food, and every employee has gradually entered the working environment of Chinese food.

3. Internal management

3.1 The meeting system and training system are gradually improved

The meeting system of the hotel is to ensure the normal development of hotel management, timely and accurately convey the administrative instructions, management concepts and work arrangements of the hotel, and all departments do a good job in coordination, so the implementation of the meeting directly affects the normal operation of the hotel. Training is the best welfare for hotel employees, which can not only improve the work efficiency of hotel employees, but also better reflect the comprehensive management ability of the hotel. Therefore, the hotel has established a regular meeting system for staff at or above the department head level every Wednesday to ensure that the problems and issues that need coordination in each department can be communicated and solved in a short time, and the management ideas and instructions issued by the leaders can be conveyed to the heads of various departments in time. Each department arranges weekly training meetings for its employees according to the characteristics of its own working hours. Besides training employees, the training meeting also has an important function of conveying the contents of the hotel regular meeting every Wednesday to employees, so that employees can know their own work deficiencies and hotel operation information in time.

3.2 Courtesy and courtesy of hotel employees and gfd

Courtesy and gfd of hotel employees are important parts of the company's image and one of the standards of service level. They not only reflect employees' attitude towards work, but also show employees' courtesy and respect for guests, which can better reflect whether employees are positive or not. Therefore, courtesy and gfd are the most emphasized points in all internal management. If an employee doesn't know or can't do the courtesy and gfd stipulated by the hotel, no matter how highly educated and hardworking he is, he can't be a qualified hotel person. In school, according to the characteristics of each department, I worked out the ppt of politeness and etiquette and gfd's training, and conducted targeted etiquette training for the staff of each department, especially the management and front-line staff, according to the monthly training plan. Now, the overall quality of hotel staff has been significantly improved, and they can arrange their clothes according to the company's requirements during work and take the initiative to greet colleagues and guests.

3.3 document management and hotel material management

In the middle of this year, after the document management training organized by Yuexiu Group, we deeply realized the importance of document management to the internal management of a hotel. After the training, we reformed according to the requirements of the group company for document management and the actual situation of our hotel. Each department made corresponding folders according to its own work content and process, and numbered the folders. The basic folders of each department must be made, such as monthly shift schedule, monthly attendance, meeting records, training records, hotel notice, monthly hotel profit and loss statement, fixed assets inventory table, consumable inventory table, etc. The fixed assets inventory table and consumable inventory table about hotel material management are particularly important. This year is the second year since it was opened, and the number of hotel items added, lost, reported and allocated is very large, which is easy to cause the loss of hotel assets. Therefore, the monthly inventory is carried out for material management, and the responsibility goes to everyone. This measure has played an important role in maintaining hotel assets.

3.4 personnel allocation and salary system are gradually improved

personnel are the basis of hotel business, and reasonable staffing and mobilizing employees' greatest initiative are the guarantee of maximizing hotel operating efficiency. After more than one year of exploration and reform, the Administration Department has formulated a relatively perfect personnel system according to the scale and characteristics of our hotel. Our hotel has 71 employees, which is an increase from the maximum of 63 last year. The increase mainly includes: