Sanya 12345 Epidemic Prevention and Control Telephone

Sanya epidemic prevention and control hotline: 0898-8803234 1, 0898-88037742.

Sanya epidemic prevention hotline platform * * * received the work order 127446, up 1.43% from the previous month, and completed 124438, with a completion rate of 97.64%. Among them, the front desk handled 108406 pieces and transferred work orders 19040 pieces. Sanya epidemic prevention and control hotline: 0898-8803234 1, 0898-88037742.

The acceptance channel is mainly voice, * * * accepted 106848 pieces; Others include: 7,887 cases reported by WeChat, 6,754 cases accepted by SMS, 63 cases accepted by website, 28 cases accepted by MMS, 52 cases accepted by email, and one ship and one yard accepted 1 piece. Hainan Provincial Platform was transferred to Sanya Hotline Platform for handling ***5 145 pieces, 490 pieces/kloc-0 pieces have been completed, and 244 pieces are being processed. Among them, 3857 cases were accepted by the front desk and 288 cases were transferred to work orders/kloc-0.

The type of hotline appeal is mainly consultation, with 75,544 cases accepted, accounting for 59.28%, up 7.67% from the previous month; Followed by complaints, * * * accepted 24,099 cases, accounting for 18.95438+0%, down 4.75% from the previous month. Other types are: transfer feedback 18546, invalid 4504, asking for help 3488, suggestion 998, other 184, praise and thanks 83.

The hot spots of citizen tourists' demand mainly focus on medical services, personal safety, market supervision, housing property management, noise disturbing people, environmental sanitation and so on; Tourism-related hotspots mainly focus on epidemic prevention and control, tourism accommodation services, scenic spots, tourism shopping services, travel agencies and tour guides, and tourism car rental services.