What kind of behavior can I complain to the Tourism Bureau during the tour?

False propaganda, refunds, service attitudes of tour guides and travel agencies, and complaints involve travel agencies, tour guides, scenic spots, online travel companies, star-rated hotels, airlines, etc.

According to the data, from 2065438 to the first half of 2009, tourism complaints were concentrated in five areas, such as aviation (38.9%), hotels (26.9%), travel agencies (26.3%), scenic spots (5.4%) and tour guides (2.2%), and it was still difficult to refund air tickets and issue tickets at increased prices.

From the object of complaint, complaints about online travel companies (OTA) mainly focus on ticket purchase and travel team registration, while complaints from provinces mainly focus on shopping returns.

Extended data

20 19 In the first half of the year, there were 365 complaints about OTA, including 234 in Qunar.com and 40 in Ctrip. Other companies with more complaints are Tongcheng, Zhu Fei, Tuniu, Mawei, Mama Donkey and Meituan. Nine online travel companies (OTA) responded. Except Flying Pig, the response rates of Qunar, Ctrip, Tongcheng, Tuniu, Mawei, Mama Donkey and Meituan are all 100%.

20 19 In the first half of the year, People's Daily Travel 3. 15 Complaint Platform * * recovered the loss for tourists 1096408.63 yuan. Among the responding units, Qunar.com recovered the most losses for netizens, reaching 5 1474 1.75 yuan, followed by Ctrip, which helped tourists recover losses by 2088.

Guangshan, China —— Public opinion release of tourism complaints: false propaganda, more refund and less compensation.

People's Daily Online -20 19 Semi-annual Report on Tourism Complaints: Nearly 80% of the complaints are related to OTA.