Traditional Culture Encyclopedia - Tourist attractions - What ways can tourists be infringed during their travel?
What ways can tourists be infringed during their travel?
When tourists are violated in the process of traveling, what ways can they protect their rights?
When tourism consumption is infringed, there are five ways to protect rights: first, negotiate with tourism operators; Second, find a consumer association to mediate; Third, appeal to the relevant administrative departments; Fourth, according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; Fifth, bring a lawsuit to the people's court.
Specifically, tourists should pay attention to the following aspects when encountering tourism disputes:
First, in case of travel disputes, you can first communicate with the whole escort, tour leader or tour guide of the tour group organization. If it can't be solved, contact the tour agency again and ask for proper handling. We should reflect our opinions and suggestions to them in time, and then make a decision after hearing the reply from the travel agency. If the travel agency refuses to accept the proposal, it should pay attention to collecting evidence, and then negotiate with the travel agency or complain to the relevant departments or solve it through legal channels after the trip. If objective conditions permit, you can also negotiate with the travel agency on the spot, ask for remedial measures, accept the reasonable remedial measures of the travel agency, and continue to complete the journey.
Second, after returning, if tourists think that there are quality problems in the service of travel agencies, they can choose the above five rights protection methods to resolve disputes.
If you need to complain to the municipal tourism management department, the complainant shall submit the claim for compensation and relevant evidence in time. When writing a claim, we should pay attention to the following points:
1, objectively and truthfully state the content of the incident to be complained. The description of the event should be as specific and detailed as possible.
2. The evidence provided is true and valid. Evidence refers to, first, the relevant agreements and agreements signed with travel agencies, mainly including travel contracts, travel itineraries, travel invoices and various valid vouchers or materials signed with travel agencies. Second, the factual evidence that the rights and interests in tourism are violated, that is, the most powerful evidence provided by tourists that can prove that the services provided by travel agencies do not conform to the contract provisions or the original commitments, such as travel tickets, tickets, shopping invoices, proof from the reception unit, and relevant physical evidence, audio-visual materials and other effective written materials can also be provided.
3. The compensation claims and claims are legal and reasonable. For the complaints made by tourists, the tourism management department mainly determines the compensation liability and amount of travel agencies according to the Interim Standards for Quality Margin Compensation of Travel Agencies issued by the National Tourism Administration. Therefore, when determining the amount of compensation, tourists should take the responsibility for breach of contract agreed by both parties and the relevant regulations of the management department as the main basis.
If you encounter infringement when traveling, tourists need to really suit their own rights protection methods according to the actual situation. Generally speaking, litigation is the most powerful remedy.
- Previous article:How to make an excellent travel plan
- Next article:If I want to travel to Yunnan, which county is not open?
- Related articles
- What are the fun places in Lingshui?
- In the post-epidemic era, if you are the marketing director of the tourism intermediary industry, how to deal with the impact of the epidemic?
- There are places worth going in Baoding. Are there any celebrities and special snacks?
- What are the money-saving strategies for eating in IKEA restaurants? What is worth eating?
- Does Huizhou Daya Bay Gold Coast need tickets?
- Development course of Lian group company
- The consequences of frequent travel with children
- Is the salesperson in this world well paid?
- How about Tongxiang Milan celebration etiquette planning co., ltd?
- From Xiamen to Chaoshan by train, go on road trip is better.