Is it true that travel bundling has become a hot spot for complaints?

Open the travel APP, and you will find all the information about air tickets, hotels, and tickets; when you order tickets for scenic spots on your mobile phone, itinerary reminders will be generated, and you no longer have to go through tedious procedures such as queuing up to buy tickets; when you want to choose to travel independently but have no clue, Just click on your mobile phone, and a variety of strategies will appear in front of you...

You can travel around the world with a mobile phone. The rapid development of online travel has brought a lot of convenience to people's travels. However, consumers also encountered a lot of troubles during use. The bundling of air tickets sold by online travel platforms is a major drawback, and was included in the top ten consumer rights protection public opinion hot spots in 2017.

In December last year, the Shanghai Insurance Regulatory Bureau’s official website posted two administrative penalty decisions in succession, pointing out that Ctrip Insurance Agency Co., Ltd. illegally sold insurance products through Ctrip.com in 2016. For this reason, Ctrip Insurance The agency company was fined a total of 400,000 yuan by the Shanghai Insurance Regulatory Bureau.

After being punished, Ctrip did no longer bundle sales of insurance, but it also bundled "private cars and hotel coupons", a bit like "the east is not bright, the west is bright". According to media reports, among the online travel service platforms currently on the market, only for booking air tickets, during the settlement process, Tongcheng Travel Network has checked flight accident insurance by default, and Qunar.com has also checked flight accident insurance by default. and delay insurance.

For this reason, there are also media analyzes that profit-driven is the fundamental motivation for companies to conduct ticket tying activities. In order to cater to supervision, some companies only make superficial changes and do not touch the illegal nature of bundled sales. Through this approach, although companies make profits, consumers suffer.

According to statistics from the Consumer Affairs Management Center of the Civil Aviation Administration of China, in the first half of 2017, the center received more than 3,000 consumer complaints about ticketing-related issues, and the total number of complaints was higher than that in 2016 It increased nearly three times during the same period last year. Among them, ticket tying accounts for a large proportion of complaints.