How to write a travel reception plan?

A long-term tour group reception plan

××× group reception plan (2000) ×× joint number No.

Branch (branch) company:

The ×××××× group organized by our company and a group of

Please provide comprehensive services such as ××. Comprehensive service fees and inter-city transportation fees will be settled to our company. The outbound air ticket will be paid by ××× himself, please confirm it on your behalf.

(Write local tours, housing and special requirements here)

(This group does not have a full escort, please go to and from the station to strengthen contact).

Full companionship: ×××please ask the ×× branch to order × monthly and daily return air tickets to ×place for the full companion.

Contact person: Telephone:

×××× Travel Company (with official seal)

Year, month and day

Attachment: schedule , List

Copied: Our company’s ×× department, finance department, planning and adjustment department, general manager, office, local public security bureaus and security bureaus

Tour guide reception plan

1. Preparations before the tour guide’s reception

1. Study the reception plan

The tour guide should carefully read the reception plan and relevant information before the arrival of the tour group, and have a detailed and accurate understanding of the reception plan. The service items and reception requirements of the tour group, and important matters must be well recorded. Specifically include:

⑴ Call the other team leader and record each other’s contact information for easy communication.

⑵ Make a brief understanding of the human geography and recent news of the location where the tour group is located, and understand the number, gender, names, occupations, religious beliefs and living habits of the tour group members.

⑶ Before picking up the group, call the train station (airport) in advance to find out the exact arrival time of the train (airplane).

⑷Know the means of transportation used by the group: arrival and departure times, the flight number, time, and name of the airport (station) of the means of transportation taken. If it is an airplane, then the ticket for the group is ok Ticket, or open ticket; before picking up, call the airport (station) information desk again in advance to see if the flight (train) is delayed. Contact the tourist car company or fleet to confirm the model of the group's vehicle, driver's name and contact information; determine the meeting point with the driver and inform the activity schedule and specific time.

⑸Special matters: Does the group have special requirements for reception standards? Does the group have any special guests to take care of? Does it have any sightseeing projects in areas where passes are issued? If so, relevant procedures must be completed in advance.

2. Implement reception matters

One day before the arrival of the tour group, work with personnel from various departments to implement and check various preparation matters:

⑴Contact with the travel agency Contact the planning or reception department to verify the preparation status of housing and vehicles (tourist cars, luggage carts), and understand the situation of the hotels where tourists will stay.

⑵ Contact the driver, provide the activity schedule and make necessary explanations, and determine the time and parking location to pick up the tour group at the airport (station, terminal).

⑶ Prepare necessary items: pick-up sign, small flag, tourist bus logo, settlement bill, tour guide certificate, badge, business card, notepad, etc. Sometimes, the tour guide should also prepare a loudspeaker.

⑷Confirm again with the tour group leader whether there are any changes to this activity.

2. Working procedures for tour guide reception

1. Greeting work

① After confirming the arrival time, identify the tourist vehicle when going to the airport (train station) Whether to go or not, if possible, it is best to go with the tourist vehicle ***. If not, go by yourself, but be sure to remind the vehicle to arrive at the airport (train station) 30 minutes before. When arriving at the airport (train station), contact the vehicle again to make it clear where the vehicle is and whether it can arrive at the appointed location within the agreed time.

② After the plane arrives at the airport, first contact the team leader, and then wait at a conspicuous seat at the exit with a sign with the name of the other team leader or a group flag and other mutually agreed contact information.

③When the opponent’s team comes out, first meet with the opponent’s team leader to ventilate. During the time when the guests are picking up their luggage, notify the driver to wait at the agreed place, inform the team that they have arrived, and immediately go to the parking location of the vehicle. If the driver does not arrive, immediately ask the driver to tell them how long it will take to arrive, and then inform them As the tour leader, try to delay as much time as possible and appease the tourists' emotions. After the tourists collect their luggage, verify the number of people, ask them if they need to use the restroom, and organize an inspection of their luggage. After everything is correct, take the tourists to the vehicle parking area to take the bus.

2. Tour guides along the way

⑴ The local guide should guide tourists to the boarding point in time. When getting on the bus, the local escort should wait respectfully at the door, with a smile on his face, and ask the tourists to get on the bus in order. At the same time, he silently counts the number of people in his heart. Only if the number of people is correct can he drive. If the number of people is small, he should actively move forward. Go find it. After the guests get on the bus, they first give a brief welcome speech, and then start the tour guide work along the way. They mainly introduce the local cultural traditions, customs, social life, economic development, special products, etc. to the tourists, so that the tourists have a general understanding of the destination. , to facilitate the next trip.

⑵ 10-15 minutes before arriving at the hotel where the team is staying, contact the hotel again to confirm whether the hotel has our reservation plan, and inform the hotel to prepare the room card. If the hotel misses our plan, you should contact our OP immediately and inform the driver to drive a little fuller or drive around the city, leaving enough time for our OP to contact another hotel, such as After everything is correct, before getting off the bus, remind tourists to take their own finances and luggage, tell them the itinerary for the next day, as well as the time to get up, eat and get on the bus the next day. After getting off the bus, everyone first checks their luggage. After checking that it is correct, they go to the hotel front desk to collect their room cards so that the guests can enter their rooms and rest.

3. The reception is over

After the tourists return to their rooms to rest, call the company to inform the OP that the reception work has been successfully completed. Make a summary with local partners, fill in the relevant reimbursement document forms, and return them to the finance and other relevant departments. At the same time, summarize the experience and shortcomings so that you can use your strengths and avoid weaknesses next time.