The internship report of graduate travel agency is 5000 words

During my internship as a tour guide, I not only deeply understand the role and work of a tour guide, but also learn and sum up experience in the tour guide to find a set of methods suitable for my future work. I compiled a 5000-word internship report of graduate travel agency for your reference only. More articles are available.

Introduction to the 5000-word internship report of graduate travel agency

After nearly three and a half months of internship, I have learned a lot of knowledge in my work practice that I can't learn in class and books. We have always stressed the necessity of combining theory with practice. This internship is a good opportunity for us to achieve this goal. During my internship as a tour guide, I not only deeply understand the role and work of a tour guide, but also learn and sum up experience in the tour guide to find a set of methods suitable for my future work. In the internal work of the travel agency, I not only contacted the reception work of the receptionist, but also contacted the internal operation of the travel agency, and to a certain extent, I had a full understanding and study of the operation of the tourism market. In addition, my observation on the daily management and scheduling of travel agencies will help me to have a deeper understanding of the management, human resource management and other disciplines I have learned, further improve my knowledge system and improve my management ability. It is of great help for me to realize my own needs in today's market that needs professional technology and all-round talents, learn from each other's strong points and further study, and it is also of great help to my future study and life.

I. Introduction

(a) internship units and internship time

My internship unit is Chaozhou China International Travel Service, and the internship time is from July 17 to October 23, XX.

(2) Overview of internship units

China International Travel Service Head Office (Group), referred to as China Travel Service Head Office, referred to as CITS. On April 5th, 1954, under the personal care and instruction of Premier Zhou Enlai, China Travel Agency Head Office was formally established in Beijing. CITS is the largest and most powerful international travel agency in China. After several generations of struggle, "CITS China International Travel Service" has become a well-known brand at home and abroad, and the only well-known trademark of China in China tourism has been registered in more than 60 countries and regions around the world. The contribution and popularity of China Travel Agency Head Office make it the only legal member of WTO in China and the president of China Travel Agency Association. Since 1990s, in order to achieve long-term and stable development, China Travel Agency (CITS) has started to invest in other fields, diversified its operations and expanded its scale, and successively invested in well-known and influential enterprises such as Bank of Communications, Hainan Airlines, Taikang Life Insurance and Guardian International Auction Company, and became its shareholders. As the main sponsor, China Travel Service (CTS) holding cits joint Co., Ltd. is the first listed company under CTS. Over the years, China Travel Agency has achieved excellent business performance. Since the National Tourism Administration ranked the tourism enterprises, the main business indicators of China travel agencies have been at the top of the list, and won the awards of "Top 100 Travel Agencies in China", "Best Enterprise Award", "Highest Foreign Exchange Earning Award for Travel Agencies" and "Highest Outreach Award for Travel Agencies". My internship unit Chaozhou China International Travel Service is a branch of China Travel Agency Head Office.

(3) Practice content (work content)

This internship is my great honor to come to Chaozhou China International Travel Service for internship. My first internship was in charge of reception and consultation at the front desk. In this work, I must first fully understand the routes introduced by the travel agency, such as how to arrange the itinerary, accommodation, transportation, scenic spots and matters needing attention. Besides, I have to be a tour guide. At first, I went out with the old tour guide, and gradually became familiar with everything, such as simple pick-up and drop-off, how to do a good job of ground connection and accompany the tour guide all the way. With the increase of the number of tours, I have a good understanding of the tour guide's work tasks, and then I began to do ground connection work, such as a one-day tour of Chaozhou and a three-day tour from Xiamen to Chaoshan. After a while, I will also take some tourists organized by myself to be full-time tour guides. For example, for the two-day tour organized by the guests themselves, I will do the ground pick-up and accompany them all the time, and introduce the scenic spots while accompanying the guests all the time; Sometimes they will accompany them all the way, for example, for tour groups in remote areas such as Xiamen and Pearl River Delta. Accompanying them all the time is to ensure that their guests can connect with local tour guides and finish their work with each other. During my internship, I came into contact with many new things in various jobs and learned to explore the hearts of guests. I also summed up some experience, which will have great influence and help for me to really step into social work after graduation.

Second, the main harvest and experience of internship

(A) the internship harvest

After the internship, I gained a lot. I not only combined what I learned in class with my work practice, but also gained valuable work experience at work. Under the premise that all enterprises in the society pay attention to work experience everywhere when recruiting talents, these experiences can pave the way for me to enter the society after graduation.

1. Harvest of the reception work at the front desk: In the reception work at the front desk, the conversation and manners when talking with the guests about the tourist routes should be properly divided, because the first impression of the guests on you is very important, and how to make the guests trust you in a short time and then participate in your team work is a good premise. I think, first of all, we should smile and let the guests feel a kind feeling; Second, when introducing the route, we should always stand in the position of the guests and do what the guests like; Thirdly, in the introduction of going out to play, we should explain the local consumption, customs and precautions to the guests in time. In the reception and service work at the front desk, we should not only master the process of the line, but also know how to explore the psychology of the guests.

2. The harvest of tour guide work: As a tour guide, I gained not only the experience of introducing scenic spots, but also the experience of learning how to get along with guests. First, in the work of ground tour guides, we should not only take good care of young people, but also take good care of old tourists, care about tourists everywhere, put the interests of guests first and provide thoughtful services in case of accidents. Second, in the whole process of accompanying you, you should better handle the relationship between yourself and tourists, and take tourists as the center everywhere, so that tourists can trust you more and feel more at ease. In the process of traveling abroad, because each scenic spot has a local escort introduction, the whole escort work is to take good care of the guests. From going out to play in the morning to staying in a hotel at night, we should care about and pay attention to the safety of guests, chat with guests more, understand what they want, and put the interests of guests and travel agencies first. Third, in the work of pick-up and delivery, understand the process of pick-up and delivery. In the process of picking up the plane, I must find out the flight time, exit, etc. Be sure to explain the precautions, some local conditions of the tourist destination and the contact information of the land agency to the guests before departure. After arriving at the airport, you must also check in for the guests. In the final analysis, as a member who lives with guests, a tour guide should first reflect the quality of the tour guide and the purpose of service. After all, we are engaged in the service industry.

3. Other gains: This long-term internship has further enhanced my ability to deal with and talk with people; Learn what is not in books; I have exercised some experience when I first entered the society and some social problems that I should understand. I want to be flexible, not too stubborn and rigid.

practical experience

During these three months of internship, I have a deep understanding. First, my English level is too low and my communication skills are poor, so I can't ignore the current social English. Besides, because China has joined the WTO, and is further in line with international standards, society is progressing and economy is developing, it is not enough to know English. We should learn as many languages as possible from other countries, such as Japanese and Korean, in order to improve our competitiveness. Second, my Mandarin is not standard, and my pronunciation with hometown flavor is too serious, which makes people uncomfortable. They should further strengthen their study of their own national language and learn standard pronunciation. Thirdly, I really realize that the position a graduate faces is very severe, and it is difficult to find a good position. Therefore, when looking for a job, you must use a good attitude and mentality, don't think too highly of yourself, and don't think that having a high degree is great. This mentality often leads to no job, so we should constantly improve our knowledge system and enrich ourselves in the remaining time, and put social practice and work experience first at work, regardless of interests. Fourth, the cultivation of one's own quality is very important. In this internship, I saw some low-quality tour guides complained by guests and eventually lost their jobs. So I think as a college student, we must improve our comprehensive quality. Even if you are a service worker, you can get the recognition and respect from the guests. Fifth, dealing with interpersonal relationships and establishing a good interpersonal network will be good for your future work. Equal opportunities. See if you grow more or less fruit. As the saying goes, many hands make light work, communicate with others more, learn more useful things from us, ask more questions and think more, so that you can get more development space and opportunities, not be eliminated by society, and stand on the society.

Third, the internship ideas and suggestions

(1) concept

I have a lot of feelings and ideas in this internship. First, I think our department can increase some practical training on the knowledge system (for example, in the basic course of tour guides, students can be invited to briefly introduce scenic spots and exercise their courage); Second, I think the college can offer more free elective courses in Japanese, Korean and other small languages. Third, we have little social practice at work, so we should take part in social work as much as possible to accumulate our own experience.

(2) Suggestions

I have the following suggestions: First, I think the internship arrangement is rather chaotic in procedure. Many internship units want many people, but they went to several people for interviews, which caused some bad impressions. Students do not obey the arrangement, all from a personal standpoint. The quality of students needs to be improved, and school discipline should be strengthened. Secondly, I think a good internship unit has a strong sense of competition, which can better test our learning achievements and give students a sense of belonging. Third, I hope that the future internships will be more similar, not too sloppy and not disciplined, leaving bad memories for others' feelings and first impressions.

(3) Existing problems and solutions

In the internship, I summed up my own problems and came up with solutions: First, the pronunciation of Putonghua is not standard, so I should study hard again and strive for the pronunciation standard; Secondly, I think my English level is too low, so I should use my later time to study English hard in practice, not seeking the best, but seeking better; Third, work experience is not enough, so we should participate in social practice as much as possible and gradually accumulate work experience; Fourth, their own knowledge system is not complete enough, and their physical fitness needs to be further improved. One should read and study books in all aspects to improve one's knowledge system and take part in physical exercises to improve one's physical fitness in all aspects. Fifth, it was a wrong decision not to get a tour guide card during school, so you should get this card after you come out to work.

Four. conclusion

Generally speaking, this internship has benefited me a lot. I can not only test my learning achievements at work, but also accumulate valuable experience in practice, which gives me another very important weight in my future work. On the one hand, I have contacted the work of several departments in the internship of travel agencies, and then I have a deep understanding of the management and operation of the whole travel agency; On the other hand, it also showed me my own shortcomings and helped me to clarify the direction and trend of my future study. I will combine this internship with the last hotel internship, sum up experience and lessons, study hard and constantly improve myself, so as to lay a solid foundation for future work and make it more comfortable and relaxed.