What's the difference between travel agency customer service and planning?

Travel agency scheduling is a combination of planning and scheduling. It is a work category in travel agencies that specially arranges reception plans, counts relevant information, undertakes tourism service procurement and business scheduling related to reception for tour groups and individual travelers.

Travel agency customer service

Job responsibilities:

1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;

2. Skillfully use the company's products, answer customer questions and implement problems;

3. Work closely with relevant departments to coordinate and communicate;

4. Maintain customer relationship and develop new customers.