How do tour guides perform their duties?

Question 1: What rights do tour guides enjoy? According to the current development of China's tourism industry and the service targets of tour guides, the basic duties of tour guides can be summarized as the following five points: (1) According to the contracts or agreements signed between travel agencies and tourists, arrange and organize tourists to visit according to the reception plan:

(two) responsible for guiding tourists, explaining and introducing China (local) culture and tourism resources;

(three) to cooperate with and urge the relevant units to arrange transportation and accommodation. To protect the personal and property safety of tourists;

(4) patiently answer tourists' inquiries and help deal with problems encountered during the journey;

(five) reflect the opinions and demands of tourists, and assist in arranging tourists to meet and talk.

Second, the duties of full-time escort and local escort.

(1) Responsibility of accompanying the tour guide throughout the journey

The whole escort is the representative of the tour group, which is fully responsible for the tourism activities of the tour group (traveler) and plays a leading role in the whole tourism activities. The duties of the whole escort mainly include:

1, implement the tourism reception plan

According to the travel contract or agreement, implement the reception plan of the travel agency, and supervise the implementation of the plan and the quality of reception service of the local reception travel agency.

2. Organize and coordinate work

Coordinate the cooperative relationship between the members of the tour guide service group, urge and assist the local reception travel agency to arrange and implement various tourism activities, and take good care of the tourist life.

3. Liaison work

Responsible for the contact between the tour group and the reception agencies around the country during the tour, and do a good job of connecting the tourist stations.

4. Maintain safety and deal with problems

Maintain the personal and property safety of tourists in the process of traveling and deal with emergencies.

5. Publicity and investigation

Promote China (local) and answer tourists' inquiries; Understand foreign countries (foreign countries) and convey tourists' opinions, suggestions and demands.

(2) Responsibility of local accompanying tour guides

The local escort is the representative of the local reception travel agency, the concrete executor of the tourism reception plan and the organizer of the local tourism activities. The main duties of local escorts are:

1. Arrange and implement tourism activities

According to the tourism reception plan, arrange the local tourism activities of tour groups (tourists) scientifically and reasonably.

2, do a good job of reception

Conscientiously implement the local welcome work for tour groups (tourists) and various services such as eating, living, traveling, traveling, shopping and entertainment; With the cooperation of local escorts and tour leaders, do a good job in local tourism reception.

3. The tour guide explained

Do a good job of tour guide explanation and translation of tour groups (tourists) in the local area, and patiently answer tourists' questions.

4. Maintain safety

Maintain the safety of tourists and make accident prevention and safety tips.

Step 5 deal with the problem

Properly handle the cooperative relationship between relevant local service units and various problems that may arise during the tour of this site.

Work content of tour guide

1, introducing tourist routes and matters needing attention;

2. Guide tourists to visit, focusing on the characteristics, allusions and legends of scenic spots;

3. Remind tourists to pay attention to safety and check the safety situation such as the number of teams;

4. Deal with the unexpected situation of tourists with the team.

The rights of tour guides:

1, pay according to work.

2. Receive re-education and improve their own quality.

Question 2: What are the duties of tour guides? 1. Constantly improve their professional quality and skills. 2. To carry out tour guide activities, you should wear a tour guide card.

3. Tour guide activities must be appointed by the travel agency.

4. Consciously safeguard national interests and national dignity, and there shall be no words or deeds that harm national interests and national dignity.

5. Abide by professional ethics, dress neatly, be polite to others, and respect the religious beliefs, national customs and living habits of tourists.

6. Arrange tourists' sightseeing activities in strict accordance with the reception plan determined by the travel agency, and do not arbitrarily increase or decrease tourism projects or change or suspend tour guide activities.

7. In the process of guiding tourists to travel and visit, they should make a true explanation and clear warning to tourists about the situation that may endanger their personal, property and safety, and take measures to prevent the occurrence of harm according to the requirements of travel agencies.

8. Do not sell goods to tourists or buy goods from tourists, and do not ask tourists for tips in an express or implied way.

9. Tour guides shall not cheat or coerce tourists' consumption or collude with operators to cheat or coerce tourists' consumption when conducting tour guide activities.

Question 3: What are the rights and obligations of tour guides? First, the rights and obligations of tour guides and their legal norms:

The rights of tour guides:

1. Right to labor security:

Tenth tour guides engaged in tour activities, should respect their personal dignity, personal safety is inviolable.

Tour guides have the right to refuse unreasonable demands made by tourists that insult personal dignity or violate professional ethics.

2. Right to perform duties:

3. Right to personal freedom:

Thirteenth tour guides in the process of guiding tourists to travel and visit, in case of emergency that may endanger the personal safety of tourists, with the consent of most tourists, they can adjust or change the reception plan, but they should report to the travel agency immediately.

4. Right to sue and appeal:

5. Right to remuneration:

Duty of tour guide:

1. Obligation to qualify:

Article 4 To engage in tour guide activities in People's Republic of China (PRC), you must obtain a tour guide certificate.

A person who has obtained a tour guide qualification certificate may apply for a tour guide certificate to the administrative department of the people's brigade of the province, autonomous region or municipality directly under the Central Government after concluding a labor contract with a travel agency or registering with a tour guide service company.

If a travel agency needs to employ a person who has the language ability of a specific language and has not obtained a tour guide qualification certificate to temporarily engage in tour guide activities, it shall apply to the people's travel administrative department of the province, autonomous region or municipality directly under the Central Government for a temporary tour guide certificate.

The styles and specifications of tourist guide cards and temporary tourist guide cards shall be stipulated by the tourism administrative department of the State Council.

2. Diligence obligation:

Seventh tour guides should constantly improve their professional quality and professional skills.

The state implements a grading assessment system for tour guides. The evaluation criteria and methods of tour guides' grades shall be formulated by the tourism administrative department of the State Council.

Eighth tour guides should wear a tour guide card when conducting tour guide activities.

The tour guide card is valid for 3 years. If the holder of the tour guide card needs to continue to engage in tour guide activities after the expiration of the validity period, he shall report to the people's governments of provinces, autonomous regions and municipalities directly under the Central Government three months before the expiration of the validity period.

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Is to apply for a new tour guide card.

The validity period of the temporary tour guide card shall not exceed 3 months and shall not be extended.

3. Safety obligations:

Article 14 In the process of guiding tourists to travel and visit, tour guides should make a true explanation and clear warning to tourists about the situation that may endanger the personal and property safety of tourists, and take measures to prevent the occurrence of harm according to the requirements of travel agencies.

4. Burden of proof:

5. Fulfill the obligation of qualified tour guide service:

Eleventh tour guides should consciously safeguard national interests and national dignity when conducting tour activities, and shall not

Tour guides should abide by professional ethics, dress neatly and be polite to others, and must not say or do anything that harms national interests and national dignity. Article 12

Respect the religious beliefs, national customs and living habits of tourists.

When conducting tour guide activities, tour guides should explain to tourists the humanities and natural conditions of the tourist destination and introduce the local customs; However, in order to cater to the low taste of individual tourists, vulgar and obscene content should not be mixed in the explanation and introduction.

Thirteenth tour guides should arrange tourists' sightseeing activities in strict accordance with the reception plan determined by the travel agency, and shall not increase or decrease tourist projects or suspend tour guide activities without authorization.

Second, the behavior ability of tour guides and their legal norms:

1. Mediation ability: Tour guides should have certain mediation ability with tourism-related departments of all parties to coordinate the changes of tourism activities.

2. Qualifications: Tour guides should have professional qualifications for tour guides.

Article 3 The State implements a unified national tour guide qualification examination system.

People's Republic of China (PRC) citizens with senior middle school or secondary specialized school education, good health, basic knowledge and language skills to meet the needs of tour guide work can take the tour guide qualification examination; After passing the examination, the administrative department of tourism in the State Council or the administrative department of tourism in the State Council shall entrust the administrative department of tourism in provinces, autonomous regions and municipalities directly under the Central Government to issue the qualification certificate of tour guides.

Article 5 Under any of the following circumstances, a tour guide card shall not be issued:

(1) Having no or limited capacity for civil conduct;

(2) Suffering from infectious diseases;

(3) Having been subjected to criminal punishment, except for negligent crimes;

(4) The tour guide card is revoked.

3. Expression ability: Tour guides should have certain expression ability to cope with related services such as guidance and explanation.

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4. Ability to take responsibility: Tour guides should have the ability to take corresponding responsibilities for their business activities.

Article 9 Tour guides ... >>

Question 4: From the legal point of view, the process of tour guide work is the process of what to perform. From the legal point of view, the process of tour guide work is the process of fulfilling the travel contract concluded between travel agencies and tourists.

According to the Regulations on the Administration of Tour Guides, the obligations or responsibilities that tour guides should perform mainly include:

Tour guides should constantly improve their professional quality and skills.

Tour guides should wear a tour guide card when conducting tour guide activities.

A tour guide must be appointed by a travel agency to conduct tour guide activities. Tour guides are not allowed to undertake tour guide business privately or directly conduct tour guide activities in any other way.

Tour guides should consciously safeguard national interests and national dignity when conducting tour activities, and must not have words and deeds that harm national interests and national dignity.

Question 5: According to national regulations, what are the duties of tour guides? The concept of (1) tour guide 1 In order to standardize tour guide activities, protect the legitimate rights and interests of tourists and tour guides, and promote the healthy development of tourism, the State Council revised and issued the Regulations on the Administration of Tour Guides in May 1999, from 1999 65438. 2. The concept of tour guide refers to a person who has obtained a tour guide card in accordance with the Regulations on the Administration of Tour Guides, accepted the appointment of a travel agency, and provided tour guides, explanations and related travel services for tourists. This concept has three meanings: (1) A tour guide refers to a person who has obtained a tour guide card according to regulations. This is a qualification to engage in tour guide business. (2) Tour guides refer to those who provide guides, explanations and related tourism services for tourists. This is how tour guides engage in business activities. (3) Tour guides refer to those who provide guides, explanations and related tourism services for tourists. This is the content element of tour guide business activities. The so-called tour guide generally refers to guiding others and leading the way, while explanation refers to explaining and pointing out scenic spots for tourists. As for related tourism services, it generally refers to various services related to tourism, such as handling various travel documents, purchasing transportation tickets, and arranging travel accommodation and itinerary for tourists. (II) Relevant Provisions on the Qualification Examination for Tour Guides According to the Regulations on the Administration of Tour Guides, people who meet the following conditions can take the qualification examination: 1. Provisions on nationality: In China, people engaged in tour guide work must be citizens with China nationality. 2. Academic qualifications: Applicants should have a senior high school or secondary specialized school education. 3. Physical regulations: Tour guides must have good physical fitness and can adapt to the needs of work. 4. Must have the basic knowledge and language expression ability to meet the needs. Candidates can participate in the pre-test training of tour guide qualification examination organized by tourism management departments at all levels. The pre-test training of tour guide qualification examination is not only the basic knowledge training for candidates to meet the needs of tour guide work. Who meet the above conditions and pass the examination, the administrative department of tourism of the State Council or the State Council shall entrust the administrative department of tourism of provinces, autonomous regions and municipalities directly under the central government to issue the qualification certificate of tour guides. (III) Tour guide certificate system A tour guide certificate is a document that proves the professional behavior ability of tour guides, an external sign that shows the identity of tour guides, and a certificate that the state is allowed to engage in tour guide work. According to the Regulations on the Administration of Tour Guides, you must obtain a tour guide certificate to engage in tour guide activities in People's Republic of China (PRC). 1. Types of tour guide cards Tour guide cards can be divided into formal tour guide cards and temporary tour guide cards (1), namely formal tour guide cards. Refers to the tour guide certificate signed by the personnel who have passed the tour guide qualification examination and obtained the tour guide qualification certificate with the travel agency or registered in the tour guide service company and issued by the people's brigade of the province, autonomous region and municipality directly under the Central Government. Holders of official tour guide cards can be full-time tour guides or * * * tour guides. (2) A temporary tour guide card refers to a tour guide card that is applied by a travel agency to the People's Brigade of a province, autonomous region or municipality directly under the Central Government, although it has not obtained a tour guide qualification certificate, but is temporarily hired by the travel agency to engage in tour guide activities. 2. The tour guide card is valid for 3 years and the temporary tour guide card is valid for no more than 3 months; In addition, after the expiration of the tour guide card, you can apply for a new tour guide card, but after the expiration of the temporary tour guide card, it may not be extended. Need to continue to employ, you must re-apply from the travel agency to the tourism administration department. 3. Those who have no capacity for civil conduct or have limited capacity for civil conduct shall not be issued with a tour guide card (1); (2) Suffering from infectious diseases; (3) Having been subjected to criminal punishment, except for negligent crimes; (4) The tour guide card is revoked. 4. Time limit for issuing tourist guide cards and related regulations * * * Issuing tourist guide cards by the administrative department of the brigade is a specific administrative act that allows people who apply for tourist guide cards to engage in tour guide activities. According to the regulations on the administration of tourist guide cards, the brigade administration department must issue tourist guide cards to qualified applicants. & gt

Question 6: What are the responsibilities of tour guides during the tour? 1. Responsibilities of tour guides Once people go out, they always want to see more scenic spots. Even in a scenic spot, there are often different landscapes and historical sites to visit, which requires a tourist who is familiar with the local environment, traffic routes and customs to act as a guide for tourists, arrange the tour route reasonably, and introduce the historical sites in a clear priority way, so that tourists can enjoy more landscapes in a short time and avoid all kinds of regrets caused by unfamiliar situations or unreasonable arrangements. It can be seen that the tour guide is responsible for providing reasonable tours for tourists, and can also be said to be a guide for tourists. Tickets for Zhangjiajie forest park tickets for Zhangjiajie forest park. The responsibility of propaganda and explanation. The beauty of mountains and rivers can only be understood after understanding it. As for cultural relics, they are directly related to some historical events, people's stories and customs, and need to be introduced to understand; This must be explained by a tour guide. Just like in a museum, it is impossible to get a relatively complete overview without the introduction of an interpreter and limited personal knowledge. Of course, in the face of beautiful scenery or historical sites, if no one properly explains them, the beauty can't be understood, and the cognitive and aesthetic values of tourism activities can't be fully realized by the historical comparison of various regions, nationalities and dynasties. For tour guides, it is their unshirkable responsibility to publicize and educate tourists in combination with the party's principles, policies, laws and regulations in various periods. For example, promoting family planning to newlyweds and introducing laws and regulations in the process of tourism to tourists are all due duties. Therefore, tour guides should be propagandists and commentators of the Party's line, principles and policies. Responsibilities of life service The tour guide is responsible for serving the life of tourists, so that tourists can indulge in sightseeing without worries. Many tourists are willing to participate in travel activities organized by travel agencies because the life service of tour guides makes them satisfied. The life service of tour guides is an important embodiment and guarantee of modern tourism, and it is also an important medium for tourists to contact tourist service facilities. In this sense, tour guides are also waiters for tourists. Four. Responsibilities of organization and arrangement The organization function of tour guides is mainly manifested in the organization of the whole tour process. Travel organized by travel agencies is a collective activity of a group of tourists. The organization of tour guides can make tourists from all sides form a group, thus making tourism activities of social significance. The tour guide is also the organizer of the tour. Whether each tour can be carried out according to the predetermined plan requires the tour guide to make appropriate adjustments according to the actual situation, so that the tour can be carried out in an orderly manner. Therefore, the tour guide is required to be an organizer who can operate independently and has certain organizational ability. V. Responsibility to Ensure Safety Famous mountains, rivers, places of interest and historical sites certainly have their indescribable wonders, but they often have many dangers. It is often necessary to win by risk, so we must pay great attention to safety. When organizing a tour, tour guides have the responsibility to explain in detail the dangers, dangers and emergency measures of scenic spots in advance, and carefully observe the preventive measures during the tour, and discourage or stop them in time when they find signs. For the old, weak, sick and disabled tourists, we need to take care of them and take measures in time when we find abnormal situations. Accidents sometimes occur during travel, such as traffic control in peak season, traffic accidents on the way, irresistible natural disasters, gangster attacks and so on. In this regard, tour guides must ensure the safety of tourists to the maximum extent, and can lead tourists to unite, overcome difficulties, eliminate dangers and turn the corner. So the tour guide is also a security officer.

Question 7: The answer to the tour guide exam is right, wrong, wrong, wrong, right, right, wrong, wrong, right.

According to the above order, I don't know if my answer is correct. I declare that there is no guarantee that the answer is correct.

Question 8: What are the problems and countermeasures of being a tour guide now?

Reflections on the service quality of tour guides

[Abstract] This paper first summarizes the problems existing in the service quality of tour guides in the tourism industry, and deeply analyzes the causes of these problems. On this basis, it puts forward some suggestions to solve the problems of service quality of tour guides.

[Keywords:] guide service quality control

In 2006, there were still a lot of travel complaints during the May Day Golden Week, some of which were aimed at the service quality of tour guides. Taking Liaoning Province as an example, the tourism administrative departments of several key cities received 73 complaints about tourism, of which 36 were related to travel agencies, accounting for 49% of the total complaints. Some of the complaints were aimed at the problems of tour guides' failure to perform their duties seriously, poor organizational ability and low professional quality.

First, the problems in the tour guide service

1. Disguised breach of contract and private income generation. At present, tourists often have written or oral agreements with travel agencies before going out or joining a group. However, due to the high variables and random factors in tourism activities, they cannot reflect overly specific details, such as the time and order of visiting scenic spots. Therefore, some tour guides often use the methods of compressing, deleting and increasing scenic spots to make profits for themselves, while others temporarily increase fees to enrich themselves.

2. Accept shopping kickbacks from tourists. The National Tourism Administration has long recognized the seriousness of this phenomenon and has repeatedly demanded that this practice be banned and changed. However, in order to attract tourists and gain profits, merchants often lure tour guides with high kickbacks. Driven by interests, some tour guides often hit it off with merchants and enjoy "oil and water". This will not only make tourists suffer from buying homogeneous high-priced goods or even low-quality high-priced goods, but also damage the vital interests of tourists, and more seriously damage the tourism image of tourism enterprises and local tourism industry.

3. Low professional quality and poor business ability. As the service provider and leader of the tourism team, tour guides should not only provide tourism services for tourists, but also deal with various emergencies, so they are required to have the attitude and ability to serve others. At present, some tour guides explain the same thing; Some tour guides are indifferent and slow in service; There are also some tour guides who cannot deal with emergencies and contradictions in a timely, standardized and orderly manner.

Second, the causes of the problem of tour guide service quality

1. Lack of professional ethics. Tourism professional ethics develops with the emergence and development of tourism, and its core is to serve tourists wholeheartedly. Therefore, tour guides are required to have correct professional attitude, noble professional spirit and correct service concept. However, some tour guides show mercenary behavior, indifferent service, deceiving and fooling tourists in their specific work, which is a manifestation of lack of professional ethics.

2. The laws and regulations are imperfect and the supervision is weak. With the rapid development of tourism in China, corresponding rules and regulations have been promulgated. However, while these rules and regulations have played a great role, there are still some places that need to be improved. For example, many scholars have different views on the prohibition of tipping. In addition, there is no real law for the development of China's tourism industry, and the reality that there are laws to follow greatly reduces the authority and governance of tourism administration or law enforcement departments, and the supervision is weak or basically lost.

3. It is relatively simple to obtain the qualification of tour guide. Since the National Tourism Administration introduced the tour guide qualification examination system in the late 1980s, the number of people who obtained the tour guide qualification certificate has also increased dramatically. In this case, the traditional practice qualification registration and examination methods are relatively simple. Students can take the examination (written examination and interview) after a certain period of training, and those who pass the examination can obtain the tour guide qualification certificate. Although it plays a certain role in the selection of tour guides, it is impossible to assess the key factors such as the moral quality, professional quality and physical and mental quality of candidates because of its strong test-taking.

4. The current tour guide salary system. At present, many domestic travel agencies only pay tour guides a small amount of basic salary (mostly full-time) or no salary at all (mostly * * *). When the tour guide accepts the appointment of the travel agency to receive the tour group, the allowance is correspondingly low (or no allowance), and even in some areas, the "head fee" is paid to the travel agency in reverse. In addition, tour guides have to bear the "temporary" and "seasonal" unemployment in the off-season, and there are great risks in the source of income, which eventually urges some tour guides to operate illegally and make huge profits.

5. There are many tour guides and the management is not perfect. Due to the sharp increase in the number of tour guides and the majority of tour guides, there is only a loose temporary employment relationship between tour guides and travel agencies, and their rights, responsibilities and obligations are not clear, and both sides are almost completely ... >>

Question 9: How to deal with the evidence (travel contract, invoice, travel to travel itinerary, name of tour guide, etc.). ) the tour guide received it? Call 1230 1 to make relevant complaints.

Question 10: On the rebate of tour guides and its reform countermeasures? Haha, I don't know if it suits you. At least I can give you a reference. Write your own keywords.

Tour guides, when performing their duties as tour guides, provide services and guidance for tourists shopping according to the stipulations of the travel contract or the entrustment of tourists. This kind of shopping guide behavior of fulfilling the contract will produce legal rights and obligations and must be carried out in strict accordance with the provisions of the law. However, many tour guides violate the rules in the process of shopping guide, which seriously damages the interests of tourists and affects the healthy development of tourism. We should attach great importance to this.

First, the main manifestations of illegal shopping guide phenomenon

1. Chaoquan shopping guide

Its main manifestations are as follows: (1) There is no shopping content in the contract and there is no tourists' entrustment, so they use their tour guide status to persuade them to buy without authorization; (2) selling goods to tourists as a tour guide. These behaviors are beyond the responsibilities of tour guides and seriously violate the relevant provisions of the Regulations on the Administration of Tour Guides.

2. Compulsory shopping guide

Its main manifestations are as follows: (1) The tour guide arbitrarily changed the plan, arbitrarily deleted tourism activities and increased shopping times, deliberately extended the shopping time and forced tourists to accept its shopping service; (2) Tour guides or tour guides collude with operators to force tourists to accept shopping guides under the threat of causing damage to their lives, health, reputation and property, so as to make them act against the true meaning of consumption. Civil behavior should be voluntary, and compulsory shopping guide is against the voluntary principle.

3. Deceive the shopping guide

Its main performance is that individual tour guides or tour guides collude with operators, deliberately conceal the real situation or deliberately inform tourists of false information, and induce tourists to make wrong shopping decisions. This kind of deception that harms tourists' interests violates the principle that civil acts should be honest and trustworthy, and also damages tourists' right to know as consumers, which is a serious illegal act.

4. rebate shopping guide

Its main performance is to accept the property of the operator who sells goods to tourists, or to guide the shopping in order to get a commission from the operator. Although the "Regulations on the Administration of Tour Guides" does not prohibit this kind of tacit black-box operation between merchants and tour guides, tour guides are not only the clients of tourists, but also the main interests of operators, so they lack the qualification of the main body of transactions and do not meet the requirements of fairness, legality, honesty and credibility in civil acts, which ultimately leads to the invalidation of their shopping guide behavior. What's more, kickback is also an unfair competition, and it is difficult to guarantee the fairness of the transaction, which is prohibited by law.

5. Careless shopping guide

Its main performance is that tour guides don't know enough about the tourism consumer goods market, lack information and shopping knowledge, but they don't pretend to understand. When they should know that their shopping guide behavior will lead tourists to make shopping decisions, they don't make suggestions, but trust themselves too much and make positive or negative shopping guides. Although this kind of shopping behavior can be revoked according to law because of tourists' gross misunderstanding or obviously unfair, it cannot but involve the effectiveness and responsibility of negligent shopping guide.

If the above-mentioned illegal shopping guide behavior is not effectively controlled, it will certainly cause serious harm to China's prosperous tourism industry. It not only seriously damages the professional image of tour guides, but also directly damages the legitimate rights and interests of tourists, discourages their enthusiasm for traveling abroad, and seriously affects the sustainable development of tourism. In addition, if illegal shopping guides are not controlled, it will aggravate the chaos of tourism order, make it difficult to manage tourism according to law, and make the legal system construction blind; More seriously, illegal shopping guide by foreign tourists will seriously affect the national image. We can't be careless about this.

Second, the causes of illegal shopping guide

1. The management is lax, and there are "loopholes" in the shopping guide.

In the past two years, with the vigorous development of tourism, all scenic spots have increased investment in hardware, but neglected the construction of software, increased the development of tourism commodities, but neglected the rectification of trading order, providing a relaxed environment for tour guides and operators to join hands in illegal shopping guides.

While paying attention to economic benefits, travel agencies ignore the management of travel contracts. In the travel contract, there are no detailed provisions on shopping behavior and no specific restrictions on shopping guide work; In the performance of the contract, there is no specific requirement for tour guide shopping guide, and there is no coordination and management for tour guide shopping guide behavior outside the contract, which provides a gap for illegal shopping guide.

In the employment of tour guides, travel agencies pay more attention to quantity than quality, professional quality than ideological quality, and use more than training, which provides an opportunity for illegal shopping guides.

The management of tour guides is not strict, and the investigation of illegal shopping guides is not strong, and the punishment is too light and not objective enough ... >>