Briefly describe the working rules and characteristics of all-in-one.

1. First of all, when you receive a tour from a travel agency, you must carefully check the itinerary and reception standards. If you don't understand anything, make it clear to the travel agency as soon as possible, because sometimes the itinerary arranged by the travel agency is not all scientific. At this time, you should know how to vaccinate the guests in advance. After you are familiar with the itinerary and reception standards, you should check the information of tourist destinations and the introduction of scenic spots, so as to have a good idea. Understand the local customs, cultural and historical background, climate, local special snacks, especially the scenic spots (the time of going back and forth between scenic spots, the time of sightseeing, whether it is necessary to take cable cars, battery cars, elevators, etc. At the scenic spots, and some special precautions) are all questions that guests often ask the escort. If they can tell the guests accurately, it will increase their trust in the escort.

2. Before leaving the group, memorize the itinerary, flight time or train time, and time spent on the road (these are the most frequently asked by guests). It is also very necessary to check the weather conditions of tourist destinations before departure. Contact the driver of the delegation to confirm the delivery place and time, contact the team leader to confirm the departure time and place, and communicate in advance will help the work go smoothly.

3. Accompanying equipment for the whole journey: travel itinerary, task assignment, pen, notepad, calculator, tour guide flag, tour guide card, and reserve fund (these things are necessary, and it is best to put them in your pocket or bag); The simpler the luggage, the better (toiletries include toothbrush, toothpaste and towel; Pajamas, sun hat, rain gear, sunscreen, portable water bottle, etc. ) are commonly used, because depending on the destination, the conditions of full-time accommodation will be very poor, and things such as toiletries should always be available whether the hotel has them or not. You'd better prepare some medicine yourself, remember that it's for yourself, not for the guests.

4. After receiving the delegation, give a welcome speech. It often takes some time from the departure point to the airport freight train station. The whole escort should make full use of this time to introduce himself to the guests and introduce the itinerary and local conditions. Usually, guests have high expectations of tourist destinations, but full-time tour guides must instill in guests the idea that there is a gap between expectations and reality. If the destination is described too well, when guests find that there is a gap with their expectations, it will often affect their mood and increase the difficulty of companionship. Generally speaking, we should analyze the six elements of tourism (food, shelter, transportation and entertainment) one by one. And this time is also a good time for guests to get to know you and get closer to them. In addition, we should pay attention to the analysis of customers' shopping psychology, so that they can understand the current economic model of China tourism market and guide the correct consumption psychology. After all, it's disgusting to mention shopping guests now. Of course, this does not rule out the misleading and one-sided media. Full-time tour guides should do a good job for their guests in advance. This is also a high-tech job, which needs to be cultivated and accumulated slowly.

5. In the case of an airplane group, remind the guests whether to bring their certificates after receiving them, collect the guest certificate list before arriving at the airport, help the guests to go through the registration formalities and check their luggage; Inform the security procedures, and emphasize the safekeeping of air tickets, certificates and registration cards. After passing the security check, you should immediately get the air ticket for the travel agency to offset the account. When arriving at the railway station or port by train or ship, you should quickly find the waiting room to lead the guests. After passing through the ticket gate, you should hold high the flag to guide the guests to wait for the corresponding carriage or cabin on board. Pick up the ticket or boat ticket after boarding or boarding, and ask the flight attendant to change the sleeper card. Patrol the guests on the train or ship, ask if it is necessary, emphasize property safety, and tell each guest the time of arrival at the destination. Because it is a long journey by train or ship, you can use this time to communicate with guests, understand the situation of the team, and take care of the team leader or the elderly and children. After arriving at the destination, contact the local escort first, let the motorcade leave the station and get on the bus together. Generally, when leaving the station, the passenger flow is large and it is easy to break up. Be sure to focus on the guests before leading everyone out of the station.

6. After handing over the work with the local escort, introduce the local escort to everyone and tell the tourists to hand over the work. According to the itinerary, first confirm the itinerary and reception standard with the local tour guide, and inform the team of its characteristics and some special requirements. Express good desire for cooperation and determination to assist in the work. Supervise the quality of car use, dining, accommodation and tour guide service throughout the whole process, and coordinate and communicate with the ground guide in time when problems are found. A full-escort tour guide should find problems in time from the perspective of the guests and ask the local escort before the guests bring them up.

7. When dining, ask the guests in advance whether they have any special requirements (for example, whether there are national dining taboos, requirements for dining taste, dining environment, etc.). ), check whether the food is served, whether the amount of food is enough, ask the guests' satisfaction with the food after the meal, and put forward the aspects that should be paid attention to in the subsequent meal arrangement to the local escort in time if there are any problems; After arranging the house, you should visit every room.

Check whether it meets the reception standards, ask the guests whether they are satisfied with the housing situation, and remind them to check whether the room equipment is missing or damaged. Go downstairs earlier than the specified assembly time every morning in order to provide service for the guests. It's best to call every night to ask if all the guests have gone back to their rooms. If anyone is free to move outside, he should ask other members of the team about it.

8. When visiting scenic spots, you should accompany them all the time, take care of tourists at any time, and stick to your work after work; The focus is on the elderly, children, the weak and the team leader. In the whole travel process, the full-escort tour guide can make more emotional investment with the guests according to the situation, so that the guests can trust and rely on you as soon as possible and facilitate their work. Always remind guests to pay attention to personal safety and property safety.

9. Contact the driver of the pick-up station before returning to confirm the time and place of pick-up station to avoid picking up the wrong bus. After arriving at the airport or railway station, assemble a team to find the place to pick up the car. Don't take tourists to find them. It is best to let tourists wait in place and lead the team to get on the bus after finding the exact location.

10. Summarize your work and make a farewell speech.

In short, the whole escort work seems simple, but in fact it is complicated. Everything should be patient and meticulous, and be methodical. Moreover, there are many unexpected events in the whole escort work, which were not expected before leaving the group. At this point, we must be calm and avoid impatience and panic. Accompanying the whole process should be viewed and handled objectively from the perspective of travel agencies, ground guides and tourists, safeguard their interests and handle the delicate relationship between them. Full-time work sometimes depends on mentality. It is very important to maintain a good attitude, self-confidence, decisiveness and flexibility. Sometimes the crux of the contradiction lies in the concept of full-escort tour guide, so as a full-escort tour guide, you should make more efforts to do basic skills, accumulate rich experience and knowledge, and cultivate your ability to deal with problems. A good full-time escort guide is a high-quality talent. I hope everyone can improve themselves through constant tour experience and make their work handy.