What should I do if the tour guide forces me to do some shopping during the trip?

1. What to do if the tour guide forces you to shop. Negotiation between the two parties If the tour guide forces tourists to make purchases, the tourists can first negotiate with the travel agency to which the tour guide belongs. Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization;

After tourists complain, the consumer association, tourism complaint acceptance agency and relevant mediation organization shall, on the basis of voluntariness of both parties, deal with the tourist in accordance with the law. Mediation of disputes with tour operators. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator;

File a lawsuit to the People's Court; if there are many tourists who are forced to shop and have different requests, a representative can be selected to participate Negotiation, mediation, arbitration and litigation activities.

Tourists have the right to request the travel agency to return the goods and advance the return payment within thirty days after the travel itinerary, or refund the cost of separately paid travel items.

How to protect your rights. According to the provisions of the "Measures for Handling Tourism Complaints": For major urgent demands that do not constitute valid complaints or tourists during the travel itinerary, the specific content includes: major problems such as detention during the travel itinerary, and lack of room at the hotel.

For emergency issues such as the inability to enter the scenic spot, 12301 will, under the authorization of the tourism supervision department, inform the tourism companies of relevant information to help tourists solve the problem in real time and improve the tourist experience. Tourist complaints that constitute valid complaints will be recorded and submitted to the National Tourism Complaint Reporting Platform.

Complaint form. Consumer complaints can be made in the form of phone calls, letters, interviews, or the Internet. However, no matter which form is adopted, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant’s name, gender, contact address, contact number, postal code, etc.

The second is the basic situation of the respondent. That is, the name, address, phone number, etc. of the respondent. The third is the time, brand, origin, specifications, quantity, price, etc. of the purchased goods. The fourth is the specific circumstances of the damage, the time when the problem was discovered, and the process of negotiation with the operator.

The fifth is the purchase voucher, warranty card, copy of the agreement, etc. Everyone wants to travel happily, but the behavior of some tour guides is really excessive, and behaviors such as forced consumption need to be banned.

If you have any other questions about what to do when a tour guide forces you to shop, we will actively solve the related problems for you.