Petersburg accepts tour guide recruitment.

The basic duties of tour guides include:

(1) Accept the tour guide task assigned by the travel agency and organize tourists to visit according to the reception plan;

(2) Guide and explain to tourists and introduce China culture and tourism resources;

(three) to cooperate with and urge the relevant departments to arrange the transportation, accommodation and catering for tourists, and to protect the personal and property safety of tourists;

(four) to reflect the opinions and demands of tourists and assist in arranging meetings, seminars and other activities;

(5) patiently answer tourists' inquiries and help deal with problems encountered during the journey.

Modern tour guide is not only a service, but also a profession and art. A qualified tour guide should first have the awareness and skills of service, as well as the ability of directors and actors. According to the above basic principles, tour guides can improve their own quality from the following aspects and be an excellent tour guide.

First, love your job and establish a noble moral quality.

Tour guides should set up lofty ideals, base themselves on their jobs, love their jobs, study their business assiduously, devote themselves wholeheartedly to their work, and enthusiastically provide high-quality tour guide services for tourists.

Undoubtedly, an excellent tour guide must have a high professional ethics. We understand that the so-called professional ethics is the guiding tour's own character reflected in his daily work, which is the so-called professional ethics. The professional ethics of tour guides in China is constantly formed and developed with the development of tourism. Such as "customer first, service first", "honesty first, credit guarantee", "smile service" and so on. These standards and norms are the basic requirements for every tour guide in professional ethics. At the same time, it can also reflect the tour guide's attitude and belief pursuit towards his career. From the professional ethics of a tour guide, we can see the tour guide's accomplishment and sense of responsibility to the whole society.

Noble sentiment is one of the essential qualities of tour guides. Tour guides should cultivate self-control ability, consciously resist all kinds of mental pollution, and always maintain noble sentiments.

Second, extensively dabble, expand experience, and make the knowledge structure more complete and comprehensive.

Practice has proved that rich knowledge is the premise of good tour guide service. The wider the knowledge of tour guides, the more information they have, the more likely it is to make the tour guide's work colorful and brilliant, which will meet the requirements of tourists to a greater extent, thus satisfying tourists. Profound knowledge is one of the necessary conditions for becoming an excellent tour guide.

Therefore, as a tour guide, we should develop the good habit of reading every day and increase our knowledge reserve. At the same time, I care about domestic and foreign information and current affairs, master relevant sociological knowledge, and be familiar with a series of social, political and economic knowledge and information of the country.

Third, enhance the ability to solve problems and deal with accidents independently, and coordinate the requirements and relationships of all parties.

Accidents in tourism activities are inevitable, and whether they can be properly handled is a severe test for tour guides. In addition to accumulating tour guide experience at ordinary times, tour guides should also pay attention to cultivating the ability to be fearless in times of crisis, clear-headed, decisive, agile, proactive and resourceful. Tour guides should learn to organize and subdue tourists. In tourism, tour guides should strive to establish a companion relationship with tourists, because only with the cooperation of tourists can tourism activities stop smoothly and achieve good results. You should learn to be good at guiding and subduing tourists. For example, when you change your travel plan for objective reasons, you should subdue the tourists in a down-to-earth, logical and unmistakable way and tell them the reasons for changing their minds. As long as the subdued guest is the winning guest. The methods used are as follows: a. You should make a decision before being forced to take it. B, the way to uniform clothes should make travel interesting. C. Persuasive arguments should convince tourists. D, your initiative should be put last.

Tour guides have a wide range of working objects, and there are many stakeholders in the process of taking the tour. Tour guides should cultivate their own ability of organization and coordination, and handle well the relations with tourists, tour leaders, travel agencies and relevant departments.

Fourth, exercise, while maintaining good physical condition, adjust mental state and do a good job in physical and mental health.

Tour guide work is a highly integrated work of mental work and manual work, with complex work, large quantity and wide scope, strong mobility, large physical consumption, complex working objects and great temptation. Therefore, a tour guide must be a healthy person.

Usually, tour guides should pay attention to exercise and keep healthy. At the same time, establish a strong determination to overcome difficulties and shape a good psychological state and a strong heart.

Fifth, pay attention to gfd to keep it consistent with the industry characteristics and corporate image.

Tour guides should establish a good image and ensure that they can be trusted, help them and have the ability to lead them to travel safely and smoothly in the tourist destination. Therefore, a clean and generous gfd is very important.

On the one hand, as a tour guide, you should develop good manners and manners at ordinary times, and be polite to people. On the other hand, in the process of traveling with a group, the appearance should be properly decorated so as not to arouse tourists' disgust; Appearance should be neat and dignified, in harmony with the surrounding environment; Manners should be standing, sitting, sitting, dignified and steady, natural and graceful, and do not give tourists a sense of arrogance or frivolous and distrust.

Six, with high-quality service skills, in addition to providing standardized services, can meet the personalized travel needs of tourists.

An excellent tour guide should not only have the skills of an actor, but also have the level of command. As a brilliant conductor, a tour guide should have the ability to arouse the enthusiasm of tourists at any time, so that tourists can analyze, judge, appreciate and understand according to their own ideas, so as to obtain the fun and beautiful enjoyment of traveling; As an actor, a tour guide should skillfully use rich knowledge, humorous language, intonation, fascinating explanations and rhythmic tour guide activities to conquer tourists and immerse them in the pleasure of appreciating beauty. A tour guide can use both spoken English and silent reading when studying. As the saying goes, a word can make people laugh and jump. Whether the scenery is beautiful or not depends on the mouth of the tour guide. Don't use words when explaining scenic spots.