How do scenic spots and tour guides prevent tourists from safety accidents?

1 Minor accident means that tourists are slightly injured in the accident, and the economic loss is within 1 10,000 yuan;

General accidents refer to serious injuries of tourists and economic losses of1-100000 yuan;

A major accident refers to an accident that causes serious injury, disability or death of tourists, resulting in economic losses of 10 million yuan or more10 million yuan or less;

4. Extraordinary accidents refer to accidents that cause many deaths of tourists and economic losses of more than one million yuan, and the circumstances are particularly serious and have a significant impact.

Public security accidents (such as theft and robbery)

1 Protect the personal and property safety of tourists;

2. Organize rescue;

3 protect the scene of the accident and report it immediately;

4 report to the travel agency in time and follow the instructions for the next step;

5. Soothe tourists' mood;

6. Write an accident report;

7. Assist in dealing with the aftermath.

General acute and severe diseases

1 On the means of transportation, ask the staff for assistance, seek medical rescue, and inform the next emergency center and travel agency to prepare for rescue;

2. Look for first-aid drugs for patients to take to relieve their illness;

If you stop your activities immediately during the tour, you should send the patient to the nearest hospital quickly;

4. Inform the travel agency and the land agency for help;

5 On the way to the hospital and during the rescue, the team leader and relatives should be required to be present. If surgery is needed, the relatives and team leader should agree and sign; If the patient is insured by an international relief organization, the tour guide should remind the tour leader or relatives and help contact the agency of the organization;

6 properly keep the written materials such as diagnosis, treatment, rescue and operation signed by doctors as the basis for the aftermath;

If the patient is a foreign citizen, he should also inform the country's embassies and consulates in China in time, and assist him in handling visa extension, visa separation, change of vehicle tickets and other procedures.

8 deal with the aftermath, such as visiting patients, assisting in claims settlement, and settling expenses;

Write a detailed written report.

insurance claim

After tourists have accidents and diseases, it is the last link to claim compensation from insurance companies, which is divided into travel accident insurance purchased by travel agencies and commercial insurance purchased by guests themselves. Accident insurance purchased by travel agencies shall be handled by the travel agencies affiliated to the company in accordance with regulations and procedures; The insurance purchased by the guests themselves shall be handled directly by the guests or relatives to the insurance company, and the travel agency shall assist in providing relevant information.

Process description:

1 General minor accidents or mistakes can be quickly solved at the branch level;

2. Major accidents can be directly reported to the director of quality inspection and operation by the organizer or branch manager for joint solution;

3. Major accidents shall be reported by the factory director in conjunction with the branch manager to the vice president or general manager of the joint-stock company and solved by the superior;

In case of major accidents, the unification of external caliber is decided by the first-level control of the director, and tour guides or group members are not allowed to release information without authorization.