Refund provisions in travel contracts

First, tourism enterprises should return the balance to tourists after deducting actual and irrecoverable expenses;

Second, domestic tourism should be based on national or provincial and municipal transportation, tourism Refunds will be made in accordance with the refund policies announced by other departments, and refunds will be made in accordance with the refund policies announced by large tourism platform companies and scenic spots;

Third, outbound travel should be refunded in accordance with the refund policies announced by the relevant destination country or region. Refunds will be made according to the announced refund policy. For outbound travel products that have not yet issued a refund policy in the destination country or region, tourism companies should try their best to coordinate with the destination agency and fulfillment assistant to refund the fees;

Fourthly, tourism companies should not refund fees that cannot be refunded. Clear proof of expenditure and non-refundable expenses should be provided to ensure tourists’ right to know;

Fifth, it is difficult to reach a consensus on outbound travel complaints involving large amounts, and tourists are recommended to resolve them through judicial channels Disputes over group cancellations and refunds;

Sixth, tourism companies are obliged to receive inquiries from tourists and provide explanations.

Legal basis:

Article 60 of the "Travel Law of the People's Republic of China" If the contract is terminated, the travel agency shall deduct the non-refundable amount paid to the local travel agency or performance assistant. After the fees are paid, the balance will be returned to the tourist; if the contract is changed, the increased fees will be borne by the tourists, and the reduced fees will be returned to the tourists.