Graduation internship summary of hotel receptionist

Graduation Internship Summary of Hotel Front Desk Reception (Selected 5 Articles)

The down-to-earth internship life has come to an end. I believe you have accumulated a lot of internship experience and need to look back on it. This internship experience has been carefully analyzed and summarized. Have you figured out how to write an internship summary? The following is a summary of graduation internships in hotel front desk reception that I collected for everyone (selected 5 articles). It is for reference only. Let’s take a look.

Summary of Graduation Internship at Hotel Front Desk 1

1. Basic Overview of the Internship

As a junior majoring in Tourism English, I am honored to participate Internship arranged by the school during the junior year. It has been nearly half a year since I applied to XX Hotel, and the internship is about to end in the blink of an eye. Looking back on this period of time, every bit of this precious experience is the most extraordinary and indelible memory in my life. This internship in the hotel benefited me a lot. I learned a lot of knowledge that I couldn't learn in class or books. More importantly, I learned how to face society as an adult when I leave campus. During the internship process, the hotel gave me enough tolerance, support and help. Under the careful care and guidance of the leaders and colleagues, and through my unremitting efforts, I have made certain progress in all aspects.

2. Internship Unit Situation

xx is located in the endless green fields. Its world-class facilities include an 18-story luxury resort-style hotel and a nine-story hotel. There is an annex building, a three-story clubhouse, a shopping plaza, a banquet venue, and a well-equipped wellness center. It integrates tourism, vacation, leisure and entertainment, global cuisine and hot springs.

The xx Hotel is positioned as one of the most luxurious and elegant hotels in Hainan Island, with 518 spacious and comfortable rooms and suites. All guest rooms and suites have an elegant atmosphere and luxurious taste without losing the unique customs of Hainan, bringing guests the perfect vacation experience. Each room or suite has a balcony with a view of the golf course and natural scenery of the resort.

3. Internship content and process

I was assigned to work at the front desk of the hotel in the front office department through the interview. I got a job as a receptionist and arrived with the employee appointment notice. When I reported to the department, I was very nervous. I didn't know whether I was qualified for this job. The hotel front desk is the front desk of a hotel. It is the place where guests form their first impression of the hotel. It is the department that first affects the guests and provides services. A hotel's efficiency and profit creation basically start from the hotel front desk. Therefore, hotels have relatively high requirements for front desk employees, including employee image, etiquette, basic qualities, communication and understanding skills, etc. The hotel front desk is like a distribution center for hotel information. It can be said that the front desk services basically cover all the services that the hotel can provide. Therefore, in order to provide guests with satisfactory and thoughtful services, the hotel front desk service personnel need to be familiar with all aspects of the hotel. Have sufficient understanding of the operations of the department.

While studying, I had a deeper understanding of some basic daily front desk operations such as how hotel guests check in, check out and check out, and conducted practical operations. The work of the front desk mainly includes receiving guests, selling guest rooms and hotel facilities, checking in, checking out and settling fees. Of course, this also includes answering questions for guests, transferring calls and items, exchanging foreign currency, etc.

In addition, the front desk is the department with which guests have the most direct contact. Many times, guests' requests are not directed to the corresponding department, but to the department they can most easily contact - the front desk. For example, if the guest's room is missing a towel or the hair dryer is broken, for example, if the guest wants to book a private room in a Chinese restaurant, the guest may not think of communicating directly with the housekeeping department or the catering department, but choose to call the front desk directly. Therefore, the front desk It also serves as the coordination center for the entire hotel. Obviously, the workload at the front desk is huge. Hainan's peak tourist season is in winter, so the hotel has entered a particularly busy stage since our internship, and the hotel's occupancy rate has often remained high.

Many times, the front desk is in a very busy state. When the team reception or check-out time is concentrated, it is inevitable to face four, five or even more guests at the same time, and the phone calls are constantly ringing. The ground is ringing, children are screaming and crying, and bad-tempered guests are getting angry and yelling for no reason. Even in this state, we still have to receive every guest with a smile and do our best to provide guests with high-quality food. Service, I have to say, patience and attentiveness are things that every hotel employee must have. As the saying goes: "The customer is God" and "The guest is always right", these are well-known business mottos in the hotel industry.

4. Internship Summary and Experience

Perhaps, in the eyes of outsiders, the work at the hotel front desk is very simple. It is undeniable that I used to think so too. In fact, this work is repeated over and over again. Trivial and complicated. In the past six months, I have discovered that if I want to get out of campus and enter society and have a job, the first thing I need to do is to correct my mentality and have the mentality that a social person should have. As an adult, you must be responsible, responsible, and understand that you must pay for your own actions.

For your own work, whether it is heavy or leisurely, you must take the initiative to learn and complete it seriously and hard; for mistakes, you must face them yourself and take the initiative to take responsibility instead of escaping. As a newcomer, I inevitably made many mistakes at the front desk. Fortunately, my leaders and colleagues did not blame me very much and gave me comfort, encouragement and great tolerance. This moved me very much.

(1) Achievements and Harvests

I have learned a lot these days. In addition to learning some basic service skills and service knowledge at the hotel front desk, I have also learned how to face employment. How to change my role, how to adjust my mentality, how to handle my own interests and the interests of the work unit, how to handle the relationship between colleagues and the relationship between superiors and subordinates, also let me understand that as a service staff What kind of service awareness should you have.

Internship is a good platform that allows us to have a deeper understanding and understanding of society. Only through personal experience can we understand the complexity of society, the fierce competition, and our own shortcomings. Through internship in the hotel, I found that my outlook on life and values ??have become more mature, and I have become more comprehensive and cautious in considering things. It can be said that the hotel has given me another growth. When I first started working, I was not used to standing for long periods of time and the changes in work and rest time. Every time I finished work, I felt sore all over my body. I truly understand how difficult it is for my parents to earn money to support the family and how kind they are to me.

When I was at home, my parents loved me and I had no worries about food and clothing. When I was at school, I had teachers who cared about me. I never thought about my responsibilities seriously. Now I think I have a job. Only then did I realize that everything was actually hard-won. On the university campus, students help each other and study hard; but in the workplace, everyone will work hard to get higher pay and promotion. There is fierce competition everywhere, and stagnation is equivalent to falling behind. Of course, it is undeniable that only with competition can there be motivation, and only with competition can there be development. This position at the front desk made me understand that social competition is fierce. If you want to gain a foothold in society, you must have the courage to move forward and work hard.

Through this internship, I had the opportunity to learn more about the hotel’s organizational structure and business operations, and came into contact with all kinds of guests. At the same time, I also met many good colleagues and friends, who broadened my horizons. The perspective has made me more mature and taught me how to adapt to society and integrate into society. Through this internship, I clearly understood the current employment situation and found a point of convergence between myself and society, which provided a good guide for my future employment.

(2) Problems and shortcomings

The entire internship process allowed me to see my own strengths. More importantly, the internship also eliminated all my shortcomings and shortcomings. Presented without reservation, it made me pay attention to things that I had not paid attention to before. In the future study and work, I will work hard to improve my quality in all aspects, overcome shortcomings and deficiencies, and work hard in the following directions:

First of all, there is no end to learning, the development of the times is changing rapidly, and various Subject knowledge is changing with each passing day. I will work tirelessly to learn all kinds of knowledge, improve my abilities in all aspects, and adapt to the requirements of the times.

Secondly, "Being good at work comes from hard work and playing hard". In future work, we should continue to enrich our business knowledge and service skills, and continuously improve our practice by seeing more, learning more, and practicing more. Ability, to avoid the common situation among college students of being too ambitious and too weak, do their job well, become an excellent social person, and realize their social value and personal value.

Finally, be down-to-earth, persevere, strengthen your sense of responsibility, strengthen your sense of teamwork, work hard to overcome your bad emotions, correct your attitude, and treat any job positively, enthusiastically, and meticulously.

The internship is almost over now. This is an unforgettable day, with joy, happiness, bitterness, and sadness. Such and such feelings cannot be summarized in a few words. These few months are short, but the process is long and unforgettable. I will definitely summarize my internship experience carefully, carry forward my own strengths, improve my shortcomings, and welcome a new beginning with a new self.

In the next six months, I will continue to study in school and complete my studies. This precious internship experience will undoubtedly lay the foundation for my future study and work. Finally, I would like to sincerely thank all the colleagues and leaders in the hotel for the care, care and encouragement you have given me. I have learned a lot from you. Thanks to xx Hotel for giving me this precious internship opportunity, and for the hotel's cultivation, which allowed me to increase my knowledge and experience life. I sincerely hope that xx can get better and better. Thanks! Graduation Internship Summary of Hotel Front Desk 2

The work of the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering guests’ questions and helping guests handle service requests. , telephone transfer, TAXI outbound call service and air ticket booking business, etc.

In addition, the front desk is the department that guests have direct contact with, so many of the guests' requests are not made directly to the floor attendants, but to the department they contact first - the front desk. Therefore, the front desk also serves as the coordination center for the entire hotel. The requests of guests are basically the same. A hair dryer is missing, a towel is missing, a clothes hanger is needed, etc. These are usually trivial matters, but some guests will make trouble unreasonably. For example, when booking air tickets, the guest himself said that he would order three to go to Beijing. The ticket was signed by the guest himself, but when our front desk staff helped book the ticket for the guest, the guest refused to admit that he had booked three tickets and asked us to refund the cost of the extra ticket. Although it was not our fault because he had his own signed confirmation, the lobby manager still asked us to admit our mistake and refund the ticket money. I was very angry at the time, but as the saying goes: "The customer is God" and "The customer is always right", this is a well-known business motto in the hotel industry, and I have deeply realized it.

The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and promote, and the other person to be responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

Internship is a good platform that allows us to have a new understanding and familiarity with society. Only by experiencing it in reality can we understand that this society is so complicated and far less beautiful than we imagined. . During my internship in the hotel, there was a time when I found that my thoughts and opinions were so naive, but then I slowly let go. In college, we are just a piece of blank paper. Only through internship can we appreciate society and life. In this humble position at the front desk, I can feel the human relations and principles in society. I am accumulating social experience and learning how to deal with the world bit by bit. Tao, understanding the complexity of interpersonal relationships is the most valuable part of the entire internship process. Throughout the internship process, I not only saw the good side of myself, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things that I had never paid attention to.

Obviously, the workload at the front desk is huge, and when the hotel receives important guests, the manager will usually give instructions or even handle it personally, without any negligence. It has to be said that patience and carefulness are things that every hotel employee must possess. Although the work in the hotel is the same every day, since most of the guests we receive come from all over the country for sightseeing, we can feel that different regions have different cultural atmospheres. Of course, there are many people in Lin'an They are domestic tourists, so there is little exotic atmosphere.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple. In fact, the procedures of this work are complicated. In these three months, which may be long or short, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must use a positive attitude to complete each of our jobs instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. What I want to say is that the salary of the front desk of the hotel is generally the basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. . Graduation Internship Summary of Hotel Front Desk Reception 3

This internship is only to combine the theoretical knowledge learned in the classroom with practical experience, lay a solid foundation for future course work, and is more conducive to professional courses. Learn, understand and master. At the same time, the experience of this hotel internship will be helpful for future employment.

When I first arrived at the hotel, I felt that everything was very new. After all, it was my first time to leave school and enter social work. Everyone was very excited and had endless energy. I regard the hotel as a stage to display my talents, and I want to put my theoretical knowledge and ideas into practice. But there is a difference between ideal and reality after all. When we officially started working, we found that many things were not as simple as we imagined.

It is the facade of a hotel, where guests form a good impression of the hotel. The service basically covers all the services that the hotel can provide, so the service staff need to have sufficient understanding of all departments of the hotel to provide guests with satisfactory and thoughtful services. Therefore, under the leadership of my supervisor, I had an in-depth understanding of and carried out practical operations on some basic daily operations such as how hotel guests check in and check out.

The internship gave us a new concept and understanding of society. This society is so complex that sometimes it makes people feel physically and mentally exhausted. During the period after my internship in the hotel, I found that my thoughts and opinions were so naive. As I worked for a long time, my mind became more open.

I only regard internship as a way to appreciate society and life. Starting from the bottom of society, while carrying out practice, I can feel the human relations and principles in society, accumulate social experience and ways of doing things, and understand the complexity of interpersonal relationships. Maybe this It is the most important thing in internship life.

The internship life is like a magnifying glass. It not only allows me to see my excellent side, but more importantly, it magnifies your shortcomings and deficiencies in all aspects without reservation. This is also a person. The prerequisite for progress. From my internship in the hotel, I can understand that the workload of the hotel is very large, and when the hotel receives important guests, the supervisor usually gives many instructions and even handles it personally, without any negligence. From here, practice and details are important things for every employee in the hotel. As I gradually grew up under the guidance of the leaders, I am very grateful for the contributions that the leaders have made on me.

The receptionist job at the hotel seems very simple, but the procedures are complicated and numerous. In these two months, which is neither long nor short, I found that to do a good job, my mentality must be adjusted. Well, no matter whether the work is heavy or leisurely, we should use a positive attitude to complete every job we do instead of complaining; when you make a mistake, you should do everything you can to make up for your mistakes instead of escaping. I also made mistakes at work. It was my supervisors and managers who gave me comfort and encouragement, which made me like this job, the surrounding environment and my colleagues more and more. This process was very difficult, but I stood up and came through. I remember an elder told me that when entering a new environment, I should remember three things: first, be diligent, second, be patient, and third, be not ashamed to ask questions. I have always kept this in mind.

The internship is over. Every student should have his or her own unforgettable things. Two months is short, but the process is long. I have to digest it well and put forward my shortcomings. Strengthen every aspect, reorganize your confidence, and welcome real employment. Through this internship, I really learned a lot of practical things, which are exactly what I can't learn in the classroom. Therefore, the management talents that hotels need in the future must be experienced people who have risen from the grassroots level, rather than people with high academic qualifications but no practical work experience. The waiters that hotels need must be very capable of serving and pay great attention to details. people. Graduation Internship Summary of Hotel Front Desk Reception 4

After contacting the college, I came to xx Seaview Hotel as scheduled for an eight-month internship. With the enthusiasm for my first job, I embarked on the journey of my life My first job - receptionist, xx Seaview Hotel *** has 123 guest rooms, which is the smallest number of guest rooms among other five-star hotels in xx, but its guest rooms are mainly famous for their large area and full sea view. The front office department should be the core department of the entire hotel and the face of the hotel. Therefore, the requirements for staff are relatively high, especially those at the front desk. Image is one aspect, but personal qualities are also very important. Personal qualities include language ability. The front desk is the information center of the entire hotel. Most guests get hotel information from here, so the staff must have a good understanding of the hotel's information. Understand that at the same time, the service of front office staff is also directly related to the promotion of hotel-related products. To sum up, the following five items can be used to elaborate:

1. Politeness and etiquette.

Including: how to smile, how to provide services to guests, language aspects of customer service during service, etc.

2. Hotels should know what they need to know.

The front office staff must be familiar with all parts of the hotel. At the same time, they must have a detailed understanding of the new marketing plans launched by each department and the characteristics of each department.

3. Training of front desk business knowledge.

Mainly the daily work process. The daily work at the front desk is very cumbersome and can be roughly divided into three aspects, namely, checking in for guests; a series of services provided to guests during their stay, including luggage storage, inquiry , foreign currency exchange and other services; finally, checkout for guests and communicate with them to provide feedback on hotel services.

4. Language.

In the daily customer service at the front desk, using Mandarin at all times is a basic requirement at work. The second is the study of hotel English. The English we usually learn is some popular English. If we want to be better To serve guests in this position, you must learn hotel English scientifically and master the skills in practice.

5. Collect and master relevant local attractions and the latest information.

Most of the guests who come to stay in the hotel come from all over the world. This requires us and you not only to have a certain grasp of the various local food, entertainment and tourist attractions, but also to have a good understanding of the local food, entertainment and tourist attractions. A comprehensive understanding of some customs and habits of various nationalities around the world is a prerequisite for us to better serve our guests.

The front desk receptionist seems to be a very simple job, but there are still many things that need to be learned. After eight months of internship, I feel more and more that I am lacking in knowledge. I have always been lacking in knowledge. The main learning content is the scientific theoretical knowledge learned in school, but what we can use more when entering society is the comprehensive knowledge we have learned and accumulated in our own free time in daily life. Although we are about to graduate, However, learning is a lifelong process. If you find your own shortcomings in work and life, you must immediately use your learning ability to fill them. Only in this way can you continue to improve and be perfected. On the other hand, in terms of interpersonal relationships, the feelings between classmates in school are sincere and there is not much interest in them. But when you enter society, you need to think twice about everything you say and do. Of course, always treat others with sincerity, and others will treat you with sincerity.

During the internship, I always warned myself as a party member that I should always uphold the spirit of serving the people without asking for anything in return, and work hard to be myself. Cause trouble to others, live your every day wonderfully, like the feeling of being busy, only in this way can you enrich your life, and your own life value can be reflected. In the journey of life after leaving school, I will always be a party member Warn yourself with your own standards and identity, spur yourself on, and lead a wonderful life! Graduation Internship Summary of Hotel Front Desk Reception 5

According to the arrangement of the teaching plan, I was arranged to intern at Dingshan Garden Hotel in Nanjing from the summer vacation to the end of 20xx. When I first arrived at the hotel, I was very happy and felt fresh and curious about everything. But when I officially started working, I realized that this job is very hard. However, there is no denying that a lot can be learned.

Dingshan Garden Hotel Nanjing Dingshan Garden Hotel is located on Dingshan Mountain. It is an elegant hotel in the historical ancient city of Nanjing. In the central business district of Nanjing, the ancient capital of the Six Dynasties, it has a natural environment and beautiful scenery surrounded by green trees. The magnificent internal atmosphere creates a luxury hotel and serviced apartment that combines business and vacation. In addition to enjoying the natural beauty, the transportation is also convenient, and it is extremely convenient to travel to bustling commercial centers, shopping and leisure venues.

As the original Nanjing Shangri-La Hotel, Dingshan Garden Hotel is a modern comprehensive business and tourism center integrating hotels, apartments and clubs. It has various types of guest rooms and is famous for its authentic Huaiyang cuisine and diversified entertainment facilities. It also has sufficient business customers because it is close to Nanjing Airport and Railway Station, central business district and other passenger gathering places. 80% of the guests at Dingshan Garden Hotel are business guests from well-known enterprises or business groups in major Chinese and foreign cities. A large part of them have chosen Dingshan Hotel as their hotel for a long time and have signed a long-term cooperation agreement with the hotel. Among them, There are also many foreign guests from Japan, South Korea, the United States, Hong Kong, Macao and Taiwan. The accommodation of these business guests has become an important profit point for Dingshan Hotel.

As the face of the hotel, it is the first department to have an impact on guests and provide services. A hotel's efficiency and profit creation basically start from here. Therefore, generally speaking, hotels have higher requirements for job applicants, and they usually have higher requirements for job seekers' English proficiency and communication skills. The work of Dingshan Garden Hotel is mainly divided into reception and room sales, reservations, check-in, check-out and fee settlement, guest Q&A and service request processing, etc. Since hotels involve a lot of knowledge, according to hotel practice, new employees are generally trained for two to three months, and then try to let them start working independently.

The training is conducted by senior employees. After I arrived in Dingshan, the manager arranged for a supervisor to take me with me to receive two months of training, and then try to let me work independently. During the training, you must gradually learn hotel product knowledge, how to help guests book rooms, check-in, settle fees, know how to identify and register various identity documents, and be familiar with the exchange between currencies of various countries and RMB. The training generally lasts for two months, but it varies from person to person and can be slightly longer or shorter. During the training period, only morning and evening shifts are required. The morning shift is from 7 am to 3 pm, and the evening shift is from 3 pm to 11 pm. After basic training knowledge is mastered, the night shift starts, and the night shift is from 11 pm to 7 pm the next day.

The daily task of training is to follow the master in operation. When encountering new situations, the master will explain it. The master will also talk about the operation process. When he is busy, he will help out and learn how to communicate with strange customers. How to book rooms for guests from their perspective, how to quote room prices, how to answer calls from guests, etc., and set aside a certain amount of time every day to learn new things from the master, and then take the time to memorize them. In terms of aspects, what we learned are the skills we learned, but looking at the overall situation also improved our ability to communicate with guests.

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