Regulations of Wuxi Municipality on Tourism Market

Chapter I General Provisions Article 1 In order to protect the legitimate rights and interests of tourists, tour operators and tourism professionals, standardize the order of the tourism market and promote the high-quality development of the tourism industry, these Regulations are formulated in accordance with the Tourism Law of the People's Republic of China, the Regulations of Jiangsu Province and other laws and regulations, combined with the actual situation of this Municipality. Article 2 These Regulations shall apply to tourism activities, tourism market management, tourism safety and related service management for tourists within the administrative area of this Municipality. Article 3 The tourism market should be incorporated into the global tourism development plan, adhere to openness, honesty, civilization, green ecology, fairness and justice, integrate tourism resources, enrich product supply, establish a global, diversified and multi-level tourism product system, create a beautiful tourism environment, speed up the construction of smart tourism, enhance tourists' satisfaction, and build a leading, domestic first-class and world-famous tourism destination in the province. Article 4 Encourage and support the tourism market to give full play to the natural resources and historical and cultural advantages of this Municipality, and optimize the special tourism products such as Taihu Lake landscape, canal people, Wu Yun ancient town, hometown of tourists, Tao Dou customs, Jiangnan pastoral, film and television performing arts, etc.

Guide the integrated development of tourism and commerce, agriculture, industry, education, culture, sports, leisure and entertainment, and promote the coordinated development of sightseeing, leisure and holiday tourism. Fifth city, county-level city, District People's government should strengthen the organization and leadership of tourism work, the tourism market work into the global tourism key work and target management responsibility system; Guarantee financial input, increase diversified investment policy support, and improve tourism infrastructure and public services; Establish and improve a comprehensive coordination mechanism to solve major problems in the tourism market as a whole.

Development Zone (Park) management institutions shall, in accordance with their duties, do a good job in the tourism market within their respective jurisdictions.

The Town People's Government and the sub-district offices shall cooperate with tourism civilization propaganda, order maintenance, safety emergency, dispute handling and other related work. Sixth city, county-level city and district tourism authorities shall perform the following duties:

(1) Organizing the implementation of tourism market planning and policies and measures;

(two) responsible for the service, management and supervision of the tourism market;

(three) responsible for the construction of the tourism market credit system;

(four) the organization of tourism market service training and quality evaluation;

(five) monitoring the operation of the tourism economy;

(six) other duties entrusted by laws and regulations.

The departments of development and reform, public security, finance, natural resources planning, ecological environment, municipal gardens, urban management, transportation, agriculture and rural areas, health and wellness, emergency management, ethnic and religious affairs, foreign affairs, administrative examination and approval, market supervision, sports, big data management, commerce and meteorology shall, according to their respective responsibilities, do a good job in the tourism market. Article 7 Tourism industry organizations shall, in accordance with the provisions of laws, regulations and articles of association, formulate industry business norms and service standards, conduct self-discipline management on members' business behaviors and service quality, organize professional ethics education and business training, and improve the quality of employees. Eighth advocate healthy, green, honest and civilized tourism activities.

Tourists, tour operators and tourism professionals should abide by the code of conduct of tourism civilization, care for the ecological environment, protect tourism resources and maintain the order of tourism. Chapter II Market Operation Article 9 Tourism operators shall operate in good faith according to law and ensure service quality, and shall not commit any of the following acts:

(1) publishing false tourism information to mislead tourists;

(two) using false and misleading price means to trick tourists into trading;

(3) changing the itinerary, changing the service items or suspending the service without authorization during the journey;

(4) changing the performance price of the package tour contract without authorization under the condition that it cannot be fixed or agreed;

(five) to ask tourists for fees other than the package tour contract;

(six) to give or accept kickbacks and other illegitimate interests;

(seven) inducing, deceiving, forcing or disguised forcing tourists to shop or participate in other paid tourism projects;

(eight) illegal disclosure of tourism information;

(nine) other acts in violation of laws and regulations. Article 10 Tourism operators who engage in tourism products and services through the Internet shall publicize the information published in the business license or the electronic link logo of the business license in a prominent position on the homepage of their website or the homepage engaged in business activities, and indicate the administrative licensing information related to the operation; When acting as an agent for other tourism operators' tourism products and services, they shall verify their business licenses and administrative licensing information related to business activities, and indicate the names of the actual providers.

E-commerce platform operators providing tourism trading services shall verify the business license and administrative license of tourism operators, and be responsible for the authenticity and accuracy of the information provided and published by them. Article 11 Travel agencies shall be established according to law and engage in tourism activities such as soliciting, organizing and receiving according to their business scope.

Where a travel agency establishes a branch, it shall register its establishment in accordance with the law and handle the travel agency liability insurance in accordance with the regulations. Twelfth travel agencies to organize tourism activities, should sign a contract with tourists; When concluding an electronic contract, priority should be given to the electronic contract provided by the national tourism supervision service platform system.