What should Ctrip pay attention to when interviewing customer service?

Ctrip. Com pays more attention to the following points:

Mainly whether there is relevant customer service experience before. In addition, I will ask you more questions about customer consultation and see how you respond. Besides, I will deal with customers' problems more practically.

First of all, let you introduce yourself to see if you are confident, pay attention to eye contact, smile naturally, and remember that not looking at each other and not talking will basically ruin your feeling.

Second, you will ask why you came to our company for an interview. At this time, you can know the company's business in advance and express your interest in the company's business. Instead of looking for something to eat casually, you must do some homework in advance, so that the communication will be easy to have a topic, and the other party will think that you are serious and prepared, instead of stepping on watermelon skin and sliding everywhere.

Third, you will basically ask why you left your job. Think carefully about how to answer this question. Remember not to say that the pressure is too great, the work is too tired, and the customer service industry is under pressure and tired.

For example, you used to work the night shift, and this position doesn't need to work the night shift. You can say that you want to find a job that doesn't work at night, and the other party basically understands.

Don't speak ill of your former company.

Then you will usually be asked what your career plan is. If you are a fresh graduate or have little work experience, then think about what you can do in the future, such as senior customer service and customer service team leader. In short, you should be a little self-motivated

Wear recommended professional clothes, it is rare not to wear necklaces, short hair, and don't exaggerate hair dyeing, such as dyeing blue.

It is recommended to wear black shoelaces, leather shoes and black socks. Wearing sports shoes feels very classless. Wear clothes with collars.

Remember to look at each other and always smile.

If you don't know how to answer the difficult question, don't panic. Remember to smile first, there will always be a way.

In addition, the customer service industry has not yet developed. If there are other options, it is better not to do customer service.