Work contents of outbound tour guides

(1) Study the situation of tour groups

Understand the occupation, name, gender, age, key tourists in the tour group, the objects needing special care and the special requirements of the tour group.

(two) check all kinds of bills, forms and travel documents.

1, check the tourist passport and team list and the visa in the passport.

2, check the ticket and itinerary

3, check the whole vaccination.

4. Prepare a distribution list of multiple overseas hotels.

(3) Material preparation

1. Prepare tourist guide cards, checks, certificates and various forms.

2. Prepare airport tax and team fee.

3. Prepare social flags, social labels, name labels and luggage labels.

4. Prepare the telephone numbers and business cards of important contact units at home and abroad.

(4) Hold a briefing before going abroad.

After going through the passport, visa, air ticket and other related procedures, the tour leader should call the tourists of his team to hold a "briefing meeting for overseas tourists", including:

1, welcome speech on behalf of the travel agency (including: welcome, self-introduction, willing to serve everyone, hope to cooperate and wish a smooth trip)

2. Description of the itinerary (including entry and exit procedures and precautions, as well as the itinerary of the destination)

3. Introduce the basic situation and customs of the destination country (region).

4, request, clear matters needing attention.

5, the implementation of housing distribution, distribution, special requirements and other matters.

Second, the whole escort service.

(1) Going through exit formalities in China.

1. Arrive at the meeting place in advance, meet on time and count the number of tour groups.

2. Lead the whole group to handle customs formalities and health quarantine.

3. Check in, assign seats to the members and help them check their luggage.

(2) Going through the entry formalities for foreign countries.

After arriving in the destination country (region), lead the tour group to go through entry formalities such as health quarantine, certificate inspection and customs inspection.

(3) Overseas travel service

1. Upon arrival at the destination, the tour leader should immediately contact the tour guide of the local reception agency.

2. Check the luggage and the number of members.

3. Arrange the team to stay in the hotel

(1) is responsible for checking in and allocating rooms;

(2) announce the morning call, breakfast, departure time, and the room number and telephone number of the tour leader and tour guide;

(3) Check whether the luggage is delivered to the guest room;

(4) Assist members to solve related problems after check-in.

4. Supervise the implementation of the tourism plan, and pay attention to the following two points when negotiating with local tour guides:

(1) When modifying the itinerary, local tour guides should adhere to the principle of "adjusting the order without reducing the items" and report to domestic tour groups when necessary;

(2) When local tour guides recommend self-funded projects, they should solicit the opinions of all tour group members.

5. During traveling, pay attention to the movements of tourists and prevent all kinds of accidents.

6. Work closely with the reception travel agency to properly handle all kinds of accidents and problems and eliminate adverse effects.

7. shopping guide

(1) When the local tour guide arranges too many shopping times or extends the shopping time, the tour leader should negotiate in time;

(2) When shopping, the tour leader should remind tourists to pay attention to the quality and price of goods, and beware of fake goods or shoddy goods.

(4) United work

Maintain unity within the tour group, assist the relationship between tourists, and properly handle contradictions.

(5) Keep the certificates and air tickets.

1. During the trip, it's best to keep the passports and visas of the guests centrally.

2. Keep the air tickets, entry cards and customs declaration cards of the whole group.

(six) to lead the whole group of tourists to go through the formalities of departure and entry from the destination country (region).

Three. follow-up work

The tour leader asked the tourists to fill in the consultation form and take it back. The team leader should fill in the Team Leader's Summary in detail and sort out the reflection materials. Settle accounts with relevant parties and return items.

Legal basis:

Tourism Law of the People's Republic of China

Article 96 If a travel agency violates the provisions of this Law and commits any of the following acts, the tourism authorities shall order it to make corrections, confiscate its illegal income and impose a fine of not less than 5,000 yuan but not more than 50,000 yuan. If the circumstances are serious, it shall be ordered to suspend business for rectification or revoke the business license of the travel agency; The directly responsible person in charge and other directly responsible personnel shall be fined between 2000 yuan and 20,000 yuan:

(1) Failing to arrange a tour leader or tour guide to accompany the outbound or inbound team to travel in accordance with regulations;

(2) arranging for personnel who have not obtained a tour guide certificate to provide tour guide services or arranging for personnel who do not have the conditions to provide tour guide services;

(3) Failing to pay the tour guide service fee to the temporary tour guide;

(four) ask the tour guide to pay in advance or collect fees from the tour guide.