What are the tips for tour guides to get along well with the team?

Tour guide skills

1. Grasping the overall situation

The so-called grasping the overall situation is to guide tourists to grasp the situation in a planned, step-by-step, proper and complete manner It is a tour guide method that covers the entire process of tourism activities and uses flexible and effective methods to complete the task of tourism reception. Grasping the overall situation is one of the most important working methods of a tour guide. It is also the soul and core of a tour guide's work, and it is also a professional quality that a tour guide must possess.

It is not easy for a tour guide to lead a tour group. This is because the tour group itself is composed of various tourists. Among these tourists are wealthy businessmen, gentry, government officials, journalists, ordinary people, etc. Due to the great differences among tourists in terms of age, occupation, hobbies, personality and gender, coupled with the special and unchangeable reality of "common people, one hundred hearts", intricate and complicated problems have been formed invisibly. Service object. At the same time, tourists will have different needs in different places, times and environments. Tour guides have a wide and complex contact area. In this specific environment, if the tour guide does not have a clear mind, flexible approach, and rich knowledge and experience, it will be difficult to receive and satisfy various types of tourists. of. To grasp the overall situation of the entire tourism group, we must pay attention to the following aspects:

Fully understand the physical differences among tourists

For a tourism group, in addition to the above situations In addition, the physical differences are also very obvious. A tourism team is not like a delegation in a sports competition. The members are all in excellent health. Tour guides must pay attention to this issue when visiting. At this moment, the tour guide should focus on "I" and be surrounded by tourists who are tightly surrounding the art or following you relatively closely, rather than being "broken into an army". On the one hand, tour guides must satisfy tourists' needs for novelty, beauty, and knowledge, and on the other hand, they must take good care of the elderly and infirm tourists. For example, when tour guides lead tourists to sightseeing spots, restaurants, etc., they should keep pace with their walking speed. You must know that most tourists with good physical fitness will follow the tour guide, and those with weak or elderly physical fitness will follow the tour guide. The loser always ends up at the back of the line.