To be a tour guide, what are the first things you need to possess?

What qualities should an excellent tour guide possess? Tourism is a service industry that relies on tourism resources and tourism facilities to provide various labor services to tourists. In the tourism service process, excellent tour guides play a decisive role and are the bridge and link of the tourism industry. It can be said that without an excellent tour guide, there will be no high-quality tour guide service, and there will be no complete modern tourism industry, let alone the future development of the tourism industry. Seeing the scenery is worse than listening to the scenery. Travel without a tour guide is an incomplete trip. The responsibilities of tour guides are very important and the work tasks are very heavy. Therefore, tour guides are required to be knowledgeable, healthy, well-educated, capable, of good conduct, and willing to meet various difficulties and challenges.

At present, according to the nature of tour guide work, the tourism industry in my country summarizes the responsibilities of tour guides as follows: to be a good "five members", that is, to be a good tour guide, external publicity agent, life attendant, and security guard and situation investigators. Only those who meet the above requirements can be qualified to work as a tour guide and become an excellent tour guide. Excellent tour guides refer to those who have obtained a tour guide certificate in accordance with the provisions of the "Tour Guide Management Regulations", use the professional knowledge and skills they can master, accept the appointment of travel agencies, organize and arrange tours and travel matters for tourists, provide guides and provide explanations during the tour and other service personnel. From the perspective of tourists, they are not only organizers and coordinators of tourism activities, but also people who are familiar with many aspects of tourist destinations and guides on various issues. They can gain a lot of benefits from them and can serve as tourists in A mentor when visiting tourist destinations. In the hearts of foreign tourists, they are not only tour guides, but also representatives of the Chinese people. They can understand and understand China through them, and they are called people's "friendship ambassadors". Therefore, as an excellent Chinese tour guide, you must do Excellent political literacy, excellent foreign language proficiency, and excellent business ability.

The scope of work of excellent tour guides is very wide, they work for many people, use a variety of languages, and the nature of work and reception methods are also different. According to the level of tour guides, they are divided into: junior tour guides, Intermediate tour guide, senior tour guide and special tour guide. According to the work area, they are divided into international tour guides, fully-accompanied tour guides, attraction guides and local tour guides. According to language, they are divided into Mandarin Chinese tour guides, foreign language tour guides, local dialect tour guides and minority language tour guides. The levels of tour guides in our country, the languages ??they use and the areas they work in are different, so the requirements and various conditions they should have are also different.

In general, the nature of the work of excellent tour guides requires them to have high political quality, work ability and professional level. Excellent tour guides often travel to different countries and regions and come into contact with people of various political beliefs, religious beliefs and social classes. Therefore, their professional requirements are very high and not just a profession that everyone can be qualified for. An excellent tour guide should have a wide range of knowledge, a strong sense of responsibility and service awareness, a good service attitude, superb service skills, and healthy physical and mental conditions.

In order to be qualified as a tour guide, a tour guide must also be good at studying, diligent in learning and asking questions, and strive to improve his or her business, political, psychological quality and knowledge level, so that he can truly become an excellent tour guide. 1. Skills in dealing with tourists. As a tour guide, you should be sociable, observant, able to take care of people, and be able to analyze the consumer psychology of tourists. When tourists are away from home, as their tour guide, you should also give them more emotional care and make their journey easier. , happy, allowing tourists to obtain physical and mental satisfaction. These are the keys to guided tours. 2. Tour guides must learn to organize and persuade tourists. In tourism, tour guides should strive to establish partnerships with tourists, because only with the cooperation of tourists can tourism activities proceed smoothly and achieve good results. You must learn to be good at guiding and persuading tourists. For example, when your travel itinerary is changed due to objective reasons, you must persuade tourists realistically, logically and clearly, and tell them the reason for the change. Only the guests who are persuaded are the ones who win. guest. The persuasion methods used are: a. You should make a decision before persuading. b. The form of persuasion should make tourism interesting. c. The persuasive arguments should convince tourists. d. And your suggestions should be placed at the end. 3. Tour guides must learn to use both spoken and silent language. As the saying goes, one sentence can make people laugh or make people laugh. Whether the scenery is beautiful or not depends entirely on the tour guide's mouth. When explaining scenic spots, the words should not be too artificial. A vivid description will certainly be popular. When communicating with tourists, a tour guide's carelessness or even an unintentional word may hurt the tourists' self-esteem. Therefore, when talking to tourists, tour guides should use soft language, tactful words, soft and friendly tone, and never forget to smile. In this way, the effect of overcoming toughness with softness can often be achieved. 4. Learn to observe the psychological changes of tourists during the travel process. Due to changes in living environment and rhythm of life, tourists' psychology will also change accordingly. When you first arrive in a new place, your initial psychology is to seek novelty, difference, and safety. At this time, the tour guide should organize more relaxed and enjoyable tour activities to satisfy the tourists' psychology. As the tour progresses, contacts increase, and mutual familiarity increases, the tourists' personalities will be revealed little by little.

The main psychology at this time is laziness, such as having no sense of time, being free and careless, being careless, and conflicts among members beginning to appear, etc. Another point of psychology is to seek perfection: tourists often think that they have spent money to travel, so they have excessive demands in life and psychology. At this stage, tourists often ask unfriendly and provocative questions. The tour guide has the most arduous job at this stage and is most likely to make mistakes. It depends on your ability to adapt to the situation. Of course, this stage is also the best test for the tour guide’s skills and psychological quality. 5. Learn to stimulate tourists’ interest in traveling. When traveling, you must have a sense of interest to gain something. Tour guides must learn how to stimulate tourists' interest in tour guide services and make tourists feel that their trip is worthwhile. Specific methods: a. This tourism cultivates the temperament and personality of tourists; b. Inspires tourists to devote themselves to nature and accept the influence of nature; c. Let the magnificent rivers and mountains and beautiful scenery inspire tourists' uplifting mentality; d. Let historical figures , heroes inspire tourists; e helps tourists feel, understand and comprehend the mystery and beauty when appreciating natural landscapes and cultural landscapes.