How to understand the supremacy of guests, what is the supremacy of guests, and how to deal with the relationship between hospitality and me, the relationship between clients and servers in practical

How to understand the supremacy of guests, what is the supremacy of guests, and how to deal with the relationship between hospitality and me, the relationship between clients and servers in practical work. hello, it's my pleasure to solve your problem.

The supremacy of guests is tourism professionals's professional responsibility and moral obligation.

The fundamental purpose of China's tourism industry is to "serve tourists wholeheartedly", that is to say, in the professional activities of tourism, we should put guests first, think of all the guests, satisfy all the guests and try our best to serve them. Therefore, fully satisfying the needs of guests is not only the starting point of all the work of service enterprises, but also the destination of work.

establish the service concept of "guests first"

handle the interest relationship and put the guests first. The supremacy of guests is to correctly handle the relationship between guests and me, and always put guests first everywhere, reflecting a moral responsibility and obligation.

1. Guests are the "real masters" of tourism. The establishment and development of tourism is based on tourists with various needs. In this sense, it is the basic economic activity of tourism that tourists pay for tourism products. In addition, tourists are human beings with personalities, and they need to be respected and their interests safeguarded. It is objective to put guests first, otherwise tourism cannot survive.

2. In daily reception, we should always carry out the ethics of guest first, enthusiasm and friendliness. To achieve a high level of service, we must gradually accumulate through every move, word and deed. When the work goes smoothly, the guests are warm and friendly when they are satisfied; Especially when we encounter difficulties and setbacks in our work, and when our personal interests conflict with those of others and the collective, we need to restrain our emotions, take the overall situation into consideration, and handle the relationship of hospitality.

3. To maintain a good working mood and a good mood, treat tourists as friends and guests, and more importantly, as relatives. Moral emotion reflects the relationship between people and affects people's behavior. Tourism professionals should always keep a good rational mood and do a good job in tourism service in professional activities, long-term tedious service activities, and when encountering difficulties or tourists complain.