What is a tourism dispute and how to solve it?

In case of tourism disputes, the common solutions are: 1, which can be solved through consultation with tourism operators; 2. Request the consumer association for mediation; 3. Complain to the relevant administrative department; 4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; 5. Bring a lawsuit to the people's court. Article 92 of the Tourism Law of the People's Republic of China stipulates that disputes between tourists and tour operators can be resolved through the following channels: (1) negotiation between the two parties; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; (4) bring a lawsuit to the people's court.

Legal objectivity:

First, negotiate with tour operators; The second is to ask the Consumers Association for mediation; The third is to appeal to the relevant administrative departments; 4. Apply to an arbitration institution for arbitration according to the arbitration agreement reached with the operator; Five, is to bring a lawsuit to the people's court. Specifically, tourists should pay attention to the following aspects when they encounter tourism disputes: First, if they encounter tourism disputes during the trip, they can communicate with the whole escort, leader or tour guide of the tour group organization first. If they can't solve it, they should contact the tour organization and ask for proper handling. We should reflect our opinions and suggestions to them in time and make a decision after listening to the reply from the travel agency. If the travel agency refuses to accept the proposal, it should pay attention to collecting evidence, and then negotiate with the travel agency or complain to the relevant departments or solve it through legal channels after the trip. If objective conditions permit, you can also negotiate with the travel agency on the spot, ask for remedial measures, accept reasonable remedial measures from the travel agency, and continue to complete the journey. Second, after returning, if tourists think that there are quality problems in the service of travel agencies, they can choose the above five rights protection methods to resolve disputes. If you need to complain to the municipal tourism management department, the complainant shall submit the claim for compensation and relevant evidence in time. Pay attention to the following points when writing the claim: 1, objectively and truthfully state the contents of the event to be complained. The description of the event should be as specific and detailed as possible. 2. The evidence provided is true and valid. Evidence refers to, first, the relevant agreements and agreements signed with travel agencies, mainly including travel contracts, travel itineraries, travel invoices and various valid vouchers or materials signed with travel agencies. Second, the factual evidence that the rights and interests in tourism are violated, that is, the most powerful evidence provided by tourists that can prove that the services provided by travel agencies do not conform to the contract provisions or the original commitments, such as travel tickets, tickets, shopping invoices, proof from the reception unit, and relevant physical evidence, audio-visual materials and other effective written materials can also be provided. 3. The compensation claims and claims are legal and reasonable. For the complaints made by tourists, the tourism management department mainly determines the compensation liability and amount of travel agencies according to the Interim Standards for Quality Margin Compensation of Travel Agencies issued by the National Tourism Administration. Therefore, when determining the amount of compensation, tourists should take the responsibility for breach of contract agreed by both parties and the relevant regulations of the management department as the main basis. 4. Solve it through legal channels. When the case is complex, serious and extremely difficult to mediate, especially when the economic dispute case involving personal and property accidents of tourists does not apply to the scope of compensation by travel agencies, tourists are advised to choose the highest procedure to solve the dispute as soon as possible, that is, to seek legal solutions.