What is the difference between 3 diamonds and 5 diamonds on Ctrip.com?

1: There are two situations for the classification of 3-diamond and 5-diamond:

1. Classification based on service standard details. For example: Staying in a three-star hotel for the whole trip can be understood as a 3-diamond product, and staying in a 5-star hotel can be understood as a 5-diamond product.

2. Classify based on the completeness and additional service details provided by the travel itinerary. The more service details provided, the travel route will automatically display 5-diamond products. If the service details provided are vague, 3-diamond products will be displayed or not displayed at all.

Two: Why separate diamonds

1. Avoid disputes and complaints and facilitate customer choice. The higher the travel itinerary, the clearer the service details provided to consumers, making it easier for consumers to choose, and at the same time, it allows consumers to know what kind of products and services they choose. For example, if the product itself provides four-star accommodation, if the merchant arranges accommodation in a three-star hotel, it is a breach of contract. Consumers can complain and defend their rights. If the consumer requests to stay in a 5-star hotel, it is an unreasonable request. The merchant can Reject customer requests.

2. Supervise and encourage service merchants to improve service quality. That diamond is not displayed casually. The more carefully the itinerary service standards are written, the better the service details provided, and the higher the level of the diamond. Ctrip will give priority to display and expose such high-quality products, because it is a product that is beneficial to consumers. , is worthy of encouragement.

Three: Details and reference standards for diamond classification:

1. Accommodation. The higher the star rating of the hotel, the more diamonds. The comfort and price of accommodation in a 5-star hotel are still much higher than that of a three-star hotel. The clearer the hotel information, the more diamonds will be displayed, for example, using vague words instead of hotel Star rating. Many hotels do not have star ratings. In fact, there is no three-star standard. Merchants use comfortable hotels instead of descriptions in accommodation information, concealing the actual situation. For consumers, they feel that comfortable hotels should be what they think of. Hotels, actually, are not the case.

2. Traffic assessment. Hard sleepers, hard seats, and soft sleepers can also affect the diamond number assessment. The clearer the transportation information is described, the more helpful it will be for consumers, such as clearly stating the train number, what time the train departs, how long the ride will take, etc.

3. Whether the service is truthfully described. Many platforms have a breach of contract processing. If the promised to consumers can be fulfilled, it will be displayed in the service details to facilitate consumers to identify and protect their rights. That is, since the merchant has promised to fulfill it, if it cannot do so, it will be considered a breach of contract.

4. Evaluate based on the terms of service. The quotation in the travel itinerary includes, does not include, booking instructions, booking restrictions, and the clearer the booking instructions are expressed to consumers, the easier it is for consumers to choose and clarify what kind of services they have chosen.

5. Shopping and self-payment. Whether there is any compulsory shopping and consumption in the itinerary will affect the evaluation. Normally, the tourist routes with good pure entertainment experience have higher diamond levels.

Four: Warm reminder:

The grade rating of the number of diamonds is a comprehensive assessment. You must read all the contents in the itinerary carefully, and do not use your own subjective judgment to mistakenly think that all the products and services of Zizhuang can meet your requirements. At the same time, choose a travel route that suits you based on your actual situation. Of course, the level of diamonds can also judge the service attitude of the merchant. If a merchant does not carefully display and maintain its products, there will be loopholes when providing services. After all, perfect service details and terms are beneficial to consumers. At the same time, We are also urging businesses to provide good services.