What are the main functions and characteristics of hotels?

1. The functions of hotels:

1. A base for tourists’ travel activities.

2. Create tourism revenue.

3. Create employment opportunities for the society.

4. Promote the development and changes of social consumption patterns and consumption structures.

5. Promote the development of other industries.

6. The development level of the hotel is a symbol of the development level of the tourism industry and the level of social economy and civilization.

2. Characteristics of hotels:

1. Service: mainly providing labor services.

2. Comprehensive: has comprehensive functions.

3. Enjoyment: satisfy guests’ enjoyment needs.

4. Cultural: It is a consumption place to experience the culture of a foreign place.

Extended information:

Problems in hotels:

1. The hotel construction is out of control. The total number of rooms is ahead of schedule, supply and demand are out of balance, and competition is intensifying.

2. The hotel structure is out of proportion. From the perspective of grade structure, there are too few low-star hotels, and the distribution of high-star hotels is too concentrated.

3. Emphasis on hardware and light on software, and the product quality is not high. It attaches great importance to capital investment in hardware and despises the cultivation of talents and the improvement of service quality and management level.

4. The pursuit of big and comprehensive, small and comprehensive, products lack characteristics and individuality.

5. Emphasis on sales and light on marketing; Emphasis on external sales and light on internal sales.

6. Emphasis on service training and neglect of management training; emphasis on skill training and neglect of quality improvement.