Traditional Culture Encyclopedia - Travel guide - Code for design of 5a-level tourist attractions logo; 4a-level scenic spot evaluation standard

Code for design of 5a-level tourist attractions logo; 4a-level scenic spot evaluation standard

1.4a scenic spot evaluation criteria

The tourist center in 4a scenic spot requires a moderate scale, and there is no exact figure. In the 4a scenic spot evaluation standard, the requirements for the tourist center are: reasonable location, moderate scale, complete facilities and perfect functions. The consultants are well-equipped, skilled and enthusiastic.

The specific national 4A-level tourist attractions evaluation criteria are as follows:

1 tourist traffic

A) good accessibility. Perfect transportation facilities, convenient access. Or there are first-class roads or high-grade waterways or direct routes; Or vehicles with tourist routes.

B) There is a special parking lot or ship dock that is in harmony with the landscape environment. And the management is perfect, the layout is reasonable, and the capacity can meet the requirements of tourist reception. The site is flat and solid or the water quality is clear. Standardized and eye-catching.

C) The layout of tour routes or waterways in the area is reasonable and smooth, and the viewing area is large. The road surface has characteristics, or the water quality of the waterway is good.

D) Use low-emission vehicles or encourage the use of clean energy vehicles in this area.

2 sightseeing

A) The visitor center has reasonable site selection, appropriate scale, complete facilities and perfect functions. The consultants are well-equipped, skilled and enthusiastic.

B) Various tour guide signs (including tour guide panorama, tour guide map, signs, landscape introduction boards, etc.). ).) The shape is bright and harmonious with the landscape environment. Set up signboards and landscape introduction boards reasonably.

C) Public information materials (such as research works, popular science books, comprehensive picture books, audio-visual products, guide maps and guide materials, etc.). ).) Outstanding features, complete varieties, rich content, excellent production and timely update.

D) The number and language of tour guides (interpreters) can meet the needs of tourists. The standard rate of Putonghua 100%. Tour guides (commentators) should have a high school education or above, of which college education or above is not less than 40%.

E) The guide words are scientific, accurate and vivid. The quality of tour guide service meets the requirements of 4.5.3 and Chapter 5 in GB/T15971-KLOC-0/995.

F) The graphic symbols of public information are set reasonably, with beautiful design and distinctive artistry, which conforms to the provisions of GB/T 1000 1. 1.

G) The rest facilities for tourists are reasonable in layout, sufficient in quantity, beautiful in design, distinctive in features and full of artistic sense.

3 Travel safety

A) Seriously implement the safety laws and regulations formulated and promulgated by public security, transportation, labor, quality supervision, tourism and other relevant departments. Establish and improve the safety system and fully implement all work.

B) Fire fighting, security, ambulance and other equipment are complete, intact and effective, and transportation, electromechanical, sightseeing and entertainment equipment are in good condition, operating normally, and there is no potential safety hazard. Meet the safety and service standards specified in GB/T 16767. Danger zone signs are obvious, protective facilities are complete and effective, and there are special personnel to guard during peak hours.

C) Establish an emergency rescue mechanism, set up an infirmary and equip it with medical personnel. There is an emergency plan, strong emergency response capability, timely and proper accident handling, and accurate and complete file records.

4 hygiene

A) The environment shall be clean and tidy, free from sewage and dirt, disorderly construction, heaping and misplacing, buildings and various facilities and equipment shall be free from peeling and dirt, and the air shall be fresh and free from peculiar smell.

B) All kinds of places meet the requirements of GB9664, catering places meet the requirements of GB 16 153, and swimming places meet the requirements of GB9667.

C) The layout of public toilets is reasonable, the number can meet the needs, the signs are eye-catching and beautiful, and the architectural modeling is in harmony with the landscape environment. All toilets are equipped with flushing, flushing and ventilation equipment, and are kept intact or use ecological toilets without flushing. The toilet management is perfect, the sanitary ware is clean, free of dirt and blockage. The room is clean.

D) The garbage bins shall be arranged reasonably, clearly marked, the quantity shall meet the needs, the appearance shall be beautiful, and they shall be in harmony with the environment. Garbage classification and collection, timely cleaning, Nissan Nissin.

E) Disposable tableware with food hygiene in line with national regulations, catering services with disinfection facilities and no environmental pollution.

A) The layout of shopping places is reasonable, with distinctive architectural shapes, colors and materials, which are in harmony with the environment.

B) The shopping places are centrally managed, the environment is clean and tidy, the order is good, and there is no phenomenon of chasing and selling.

C) Have unified management measures and means for commodity employees.

D) There are many kinds of tourist commodities with local characteristics.

7 Operation and management

A) The management system is sound and the operation mechanism is effective.

B) Management system of tourism quality, tourism safety and tourism statistics. Sound and effective measures, effective implementation, regular supervision and inspection, complete written records and summary.

C) The management personnel shall be reasonably equipped, and the senior management personnel shall have college education or above.

D) Have a unique product image, good quality image, distinct visual image and civilized employee image, establish its own brand identity and use it comprehensively and appropriately.

E) There is a formally approved tourism master plan, and the development and construction projects meet the planning requirements.

F) The training institution and system are clear, the personnel and funds are implemented, and the business training is comprehensive and effective. The qualified rate of on-the-job personnel training reaches 100%.

G) The complaint system shall be sound, personnel and equipment shall be implemented, complaints shall be handled timely and properly, and the files shall be complete.

H) Equip specific groups (old people, children, disabled people, etc.). ).) equipped with travel tools and supplies, and provide special services.

8 resources and environmental protection

A) the air quality reaches the first-class standard of GB3095- 1996.

B) the noise quality meets the first-class standard of GB3096- 1993.

C) the environmental quality of surface water meets the requirements of GB3838.

D) sewage discharge meets the requirements of GB8978.

E) Scientific and advanced means to protect natural landscapes and cultural relics can effectively prevent natural and man-made destruction and maintain the authenticity and integrity of natural landscapes and cultural relics.

6) Scientific management of tourist capacity.

G) The building layout is reasonable, and the number, height, color and shape of building objects are in harmony with the landscape. The main building of population has style and is in harmony with the landscape environment. The surrounding buildings are in harmony with the landscape style, or there are certain buffer zones or isolation zones.

H) Good environmental atmosphere. The green coverage rate is high, the plants and landscapes are reasonably configured, and the landscape and environmental beautification measures are diverse, with good results.

1) All facilities and equipment in the area meet the requirements of national environmental protection, and will not cause environmental pollution and other public hazards, and will not destroy tourism resources and sightseeing atmosphere.

9 Attraction of tourism resources

A) Sightseeing and entertainment are very valuable.

B) It has high historical value, cultural value and scientific value at the same time, or one of them has national significance.

C) There are many precious species, or the landscape is very strange, or there are national resource entities.

D) The resource entity is large, or there are many kinds of resources, or the density is excellent.

E) The resource entity is complete, and the original form and structure are maintained.

10 market attraction

A) it is well-known throughout the country.

B) high visibility.

C) strong market radiation.

D) form a characteristic theme with certain originality.

It has received more than 500,000 domestic and foreign tourists, including more than 30,000 overseas tourists.

12 The tourist satisfaction rate is high.

2.4a According to the detailed rules of scenic spot evaluation standard, how many people will be received in one year?

According to the relevant provisions of the Measures for the Administration of Quality Grading of Tourist Attractions (Order No.23 of the National Tourism Administration) and the National Standard Classification and Evaluation of Quality Grading of Tourist Attractions (GB/T 17775-2003), these Detailed Rules are formulated. These rules are divided into three parts:

Detailed Rules for Scoring Service Quality and Environmental Quality

1. These rules *** 1000 integral is divided into eight major items. The scores of each major item are: tourist flow130; Travel 235 points; Travel safety 80 points; Health 140; Posts and telecommunications service industry 20 points; 50 points for shopping; Comprehensive management 200 points; Resources and environmental protection, 145.

2.5A scenic spot requires 950 points, 4A scenic spot 850 points, 3A scenic spot 750 points, 2A scenic spot 600 points and 1A scenic spot 500 points.

Two. Detailed rules for landscape quality scoring

1. These rules are divided into t.

4.5A scenic spot needs 90 points, 4A scenic spot needs 80 points, 3A scenic spot needs 70 points, 2A scenic spot needs 60 points, and 1A scenic spot needs 50 points.

Rule 3: Views on tourist classification rules.

1. The quality grade of tourist attractions is to score tourists according to their comprehensive satisfaction with tourist attractions. 2. The comprehensive satisfaction of tourist survey mainly refers to the classification, investigation and evaluation of tourism resources.

3. The questionnaire of tourists' opinions in scenic spots, accompanied by scenic spot staff and on-site evaluation inspectors, is distributed, recycled and counted directly to tourists.

4. In the process of quality grade evaluation, the distribution scale of tourist opinion questionnaires in tourist attractions should be divided into the scale, scope and declaration grade of tourist attractions, generally 30-50 copies, and the methods of immediate distribution, immediate recovery and final summary statistics should be adopted. The recovery rate should not be less than 80%.

5 tourist scenic spots tourist opinion questionnaire should be distributed randomly. In principle, the distribution target shall not be less than three tourist groups, and pay attention to the balance of gender, age, occupation and consumption level of tourists.

6. Comprehensive satisfaction rating method for tourists:

(1) Total tourist satisfaction score 100.

(2) Scoring criteria:

The overall impression is 20 points. Among them, satisfaction is 20 points, satisfaction 15 points, general satisfaction 10 points, and dissatisfaction is 0 points.

Other 16 items are out of 5 points, and ***80 points. Of all the projects, 5 points are satisfactory, 3 points are satisfactory, 2 points are average, and 0 point is unsatisfactory.

(3) Scoring method: First, calculate the arithmetic average of all items in the tourist opinion questionnaire of tourist attractions, and then add the arithmetic average of this 17 item as the comprehensive score of this tourist opinion evaluation. If no single item is filled in all questionnaires, the average score of other items (except the overall impression item) will be included in the total score.

7. The minimum requirements for comprehensive evaluation of tourists are as follows: the quality grade of tourist attractions.

5A Tourist attractions: 90 points

4A Tourist attraction level: 80 points

A-level tourist attractions: 70 points

Secondary tourist attractions: 60 points

A-level tourist attractions: 50 points

3.4a icon of standard restaurant for scenic spot evaluation

It's a four-star hotel, medium and high grade.

4.4a Does the scenic spot evaluation standard need WiFi?

Take Xiaomi router as an example: Xiaomi routers 4, 4C, 3G and 3A are quite different in performance and price. This paper compares the basic attribute parameters, hardware parameters, price and evaluation.

1. Difference of basic attribute parameters

Xiaomi router 3A

Time to market: 20 17 Wireless rate: 2.4G:300Mbps, 5G:867Mbps Working frequency band: 2.4GHz, and there is no wired standard at 5GHz.

Xiaomi router 3G

Time to market: 20 17 Wireless rate: 2.4G:300Mbps, 5G:867Mbps Working band: 2.4GHz, and 5GHz cable standard: IEEE802.3/3u.

Xiaomi router 4C

Time to market: 20 18 wireless rate: 300Mbps working frequency band: 2.4GHz wired standard: IEEE802.3/3u.

Xiaomi router 4

Time to market: 20 18 Wireless rate: 1 167Mbps Working band: 2.4GHz, 5GHz, 2.4GHz channel, 5GHz channel, wired standards: IEEE802.3, IEEE802.3U, IEEE802.3ab.

5.4a National Tourism Administration scenic spot evaluation criteria

Specific evaluation criteria for national 4A-level tourist attractions:

(1)4A National Tourist Attractions:

Rule 1: service quality and environmental quality. The score of * *1000 is divided into eight major items, and the scores of each major item are: tourism traffic 130, sightseeing 235, tourism safety 80, health 140, posts and telecommunications 20, tourism shopping 50, comprehensive management 200, and resource and environmental protection140. 4A tourist attractions need to reach 850 points.

Rule 2: Landscape quality. It is divided into two major evaluation items, namely, the value of resource elements and the value of landscape market, and nine evaluation factors, with a total score of 100, of which 65 points are resource attraction and 35 points are market attraction. 4A tourist attractions need to reach 80 points.

Rule 3: Tourists' point of view. The total satisfaction of tourists is 100, and the 4A tourist attractions need to reach 80 points.

(2) Scope of tourist attractions:

A scenic spot is a space or region with tourism and related activities as its main function or one of its main functions. Tourist attractions include scenic spots, red tourist areas, cultural relics museums, temples, tourist resorts, nature reserves, scenic spots, theme parks, tourist resorts, forest parks, geological parks, wetland parks and entertainment places.

High-speed railway station has two floors. High-speed railway station has Jinan West Railway Station and Jinan East Railway Station. Jinan West Railway Station, located in Huaiyin District, is an old passenger station with one floor underground and two floors above ground. Now there are many high-speed rails, many high-speed rails and many passengers. It is also a must-see place from north to south. Jinan East Station, located in Licheng District, is a newly-built passenger station. There are not many trains arranged by the high-speed rail.

6.4a Scenic Spot Evaluation Standard Passenger Flow

Detailed rules for the evaluation of national 4A-level tourist attractions:

Rule 1: service quality and environmental quality. The score of * *1000 is divided into eight major items, and the scores of each major item are: tourism traffic 130, sightseeing 235, tourism safety 80, health 140, posts and telecommunications 20, tourism shopping 50, comprehensive management 200, and resource and environmental protection140. 4A tourist attractions need to reach 850 points.

Rule 2: Landscape quality. It is divided into two major evaluation items, namely, the value of resource elements and the value of landscape market, and nine evaluation factors, with a total score of 100, of which 65 points are resource attraction and 35 points are market attraction. 4A tourist attractions need to reach 80 points.

Rule 3: Tourists' point of view. The total satisfaction of tourists is 100, and the 4A tourist attractions need to reach 80 points.

7.4a Scenic Spot Assessment Standard Tourist Service Center

5A is a set of standardized quality rating system, which is the highest rating standard for tourist attractions (spots) in China. Compared with the standard 4A-level scenic spots, it pays more attention to humanization and details, better reflects the overall psychological needs of tourists to the scenic spots, and highlights the nature of taking tourists as the center and people as the center. It has the following requirements:

Transportation: Land, sea and air all need direct access.

In the new standard, flow is listed as the first factor. The traffic requirements of 5A-level tourist areas are quite high: the traffic facilities are perfect and the access is convenient. There are first-class roads or high-grade waterways or direct routes; Or vehicles with tourist routes. For the questionnaire of tourists' opinions in tourist attractions, 5A-level tourist areas need to get 900-950 points out of 1000. The distance to the airport is directly related to the traffic score: only within 30 kilometers can you get 10.

Introduction: College degree or above is required.

Tour guides or tour leaders in 5A-level tourist areas should have college degree or above, of which at least 30% have bachelor degree or above. Require documents, quantity and language to meet the needs of tourists. The standard rate of Putonghua 100%. The tour guide's words are scientific, accurate and literary. The tour guide service is targeted and emphasizes individuality. The requirements for tour guides or tour guides' educational level are far higher than the threshold of tour guides' educational level in middle schools in China at present.

Sanitary facilities: beautiful and cultured.

There are special provisions for public toilets in tourist areas in the new standard, and the toilets that meet the 5A standard are formulated in detail from the aspects of aesthetics, hygiene and culture. 5A Public toilets in tourist areas require eye-catching and beautiful signs and landscape architecture. The room is clean and cultural. Garbage bins should not only have reasonable layout and obvious signs, but also have beautiful and unique shapes, be in harmony with the environment and be arranged in different categories.

Reception: Receive 50,000 overseas tourists every year.

The new standard requires that 5A-level tourist areas receive more than 600,000 domestic and foreign tourists every year, including more than 50,000 overseas tourists. At the same time, the tourist satisfaction rate of the sample survey is very high.

8.4a Scenic Spot Evaluation Standard Tourist Service Center Area

In order to meet the 4A scenic spot standard, the service quality, environmental quality scoring rules (1000), landscape quality rules (100) and tourists' scoring rules (100) should be no less than 850 points, 85 points and 80 points respectively. The rating requirements for 3A-level scenic spots are only 750 points, 75 points and 70 points.

According to relevant requirements, the creation of national 5A-level tourist attractions mainly focuses on three aspects: service quality, environmental quality and landscape quality. The first event is divided into 8 sports and 44 sub-events, with a total score of 1000. The second item is divided into 2 sports and 9 sub-items, with a total score of 100.

A scenic spot is a space or region with tourism and related activities as its main function or one of its main functions. The tourist attractions in this standard refer to independent administrative regions with functions of sightseeing, leisure vacation, leisure fitness and corresponding tourist service facilities and services. The management area should have a unified management organization and a clear geographical scope. Including scenic spots, museums, temples, tourist resorts, nature reserves, theme parks, forest parks, geological parks, amusement parks, zoos, botanical gardens and various tourist attractions such as industry, agriculture, economy and trade, science and education, military, sports, culture and art.

What is the evaluation standard of 9.4a scenic spot?

4A scenic spot declaration conditions are as follows:

Tourism safety

A) Seriously implement the safety laws and regulations formulated and promulgated by public security, transportation, labor, quality supervision, tourism and other relevant departments. Establish and improve the safety system and fully implement all work.

B) Fire fighting, security, ambulance and other equipment are complete, intact and effective, and transportation, electromechanical, sightseeing and entertainment equipment are in good condition, operating normally, and there is no potential safety hazard. Meet the safety and service standards specified in GB/T 16767. Danger zone signs are obvious, protective facilities are complete and effective, and there are special personnel to guard during peak hours.

C) Establish an emergency rescue mechanism, set up an infirmary and equip it with medical personnel. There is an emergency plan, strong emergency response capability, timely and proper accident handling, and accurate and complete file records.

Tourism communication

A) good accessibility. Perfect transportation facilities, convenient access. Or there are first-class roads or high-grade waterways or direct routes; Or vehicles with tourist routes.

B) There is a special parking lot or ship dock that is in harmony with the landscape environment. And the management is perfect, the layout is reasonable, and the capacity can meet the requirements of tourist reception. The site is flat and solid or the water quality is clear. Standardized and eye-catching.

C) The layout of tour routes or waterways in the area is reasonable and smooth, and the viewing area is large. The road surface has characteristics, or the water quality of the waterway is good.

D) Use low-emission vehicles or encourage the use of clean energy vehicles in this area.

service system

A) The visitor center has reasonable site selection, appropriate scale, complete facilities and perfect functions. The consultants are well-equipped, skilled and enthusiastic.

B) Various tour guide signs (including tour guide panorama, tour guide map, signs, landscape introduction boards, etc.). ).) The shape is bright and harmonious with the landscape environment. Set up signboards and landscape introduction boards reasonably.

C) Public information materials (such as research works, popular science books, comprehensive picture books, audio-visual products, guide maps and guide materials, etc.). ).) Outstanding features, complete varieties, rich content, excellent production and timely update.

D) The number and language of tour guides (interpreters) can meet the needs of tourists. The standard rate of Putonghua 100%. Tour guides (commentators) should have a high school education or above, of which college education or above is not less than 40%.

E) The guide words are scientific, accurate and vivid. The quality of tour guide service meets the requirements of 4.5.3 and Chapter 5 in GB/T15971-KLOC-0/995.

F) The graphic symbols of public information are set reasonably, with beautiful design and distinctive artistry, which conforms to the provisions of GB/T 1000 1. 1.

G) The rest facilities for tourists are reasonable in layout, sufficient in quantity, beautiful in design, distinctive in features and full of artistic sense.

Scenic spot hygiene

A) The environment shall be clean and tidy, free from sewage and dirt, disorderly construction, heaping and misplacing, buildings and various facilities and equipment shall be free from peeling and dirt, and the air shall be fresh and free from peculiar smell.

B) All kinds of places meet the requirements of GB9664, catering places meet the requirements of GB 16 153, and swimming places meet the requirements of GB9667.

C) The layout of public toilets is reasonable, the number can meet the needs, the signs are eye-catching and beautiful, and the architectural modeling is in harmony with the landscape environment. All toilets are equipped with flushing, flushing and ventilation equipment, and are kept intact or use ecological toilets without flushing. The toilet management is perfect, the sanitary ware is clean, free of dirt and blockage. The room is clean.

D) The layout of garbage bins is reasonable, the signs are obvious, and the quantity meets the requirements.

B) Reasonable layout of communication facilities. There are public telephones at entrances and exits and places where tourists gather, and there are international and domestic direct dialing functions.

C) The telephone booth is in harmony with the environment, and the signs are beautiful and eye-catching.

D) Convenient communication, smooth lines, friendly service and reasonable charges.

E) be able to receive cell phone signals.

Tourist shopping

A) The layout of shopping places is reasonable, with distinctive architectural shapes, colors and materials, which are in harmony with the environment.

B) The shopping places are centrally managed, the environment is clean and tidy, the order is good, and there is no phenomenon of chasing and selling.

C) Have unified management measures and means for commodity employees.

D) There are many kinds of tourist commodities with local characteristics.

management control

A) The management system is sound and the operation mechanism is effective.

B) Management system of tourism quality, tourism safety and tourism statistics. Sound and effective measures, effective implementation, regular supervision and inspection, complete written records and summary.

C) The management personnel shall be reasonably equipped, and the senior management personnel shall have college education or above.

D) Have a unique product image, good quality image, distinct visual image and civilized employee image, establish its own brand identity and use it comprehensively and appropriately.

E) There is a formally approved tourism master plan, and the development and construction projects meet the planning requirements.

F) The training institution and system are clear, the personnel and funds are implemented, and the business training is comprehensive and effective. The qualified rate of on-the-job personnel training reaches 100%.

G) The complaint system shall be sound, personnel and equipment shall be implemented, complaints shall be handled timely and properly, and the files shall be complete.

H) Equip specific groups (old people, children, disabled people, etc.). ).) equipped with travel tools and supplies, and provide special services.

Resource environment

Resources and environmental protection

A) the air quality reaches the first-class standard of GB3095- 1996.

B) the noise quality meets the first-class standard of GB3096- 1993.

C) the environmental quality of surface water meets the requirements of GB3838.

D) sewage discharge meets the requirements of GB8978.

E) Scientific and advanced means to protect natural landscapes and cultural relics can effectively prevent natural and man-made destruction and maintain the authenticity and integrity of natural landscapes and cultural relics.

6) Scientific management of tourist capacity.

G) The building layout is reasonable, and the number, height, color and shape of building objects are in harmony with the landscape. The main entrance and exit buildings have style and are in harmony with the landscape environment. The surrounding buildings are in harmony with the landscape style, or there are certain buffer zones or isolation zones.

H) Good environmental atmosphere. The green coverage rate is high, the plants and landscapes are reasonably configured, and the landscape and environmental beautification measures are diverse, with good results.

1) All facilities and equipment in the area meet the requirements of national environmental protection, and will not cause environmental pollution and other public hazards, and will not destroy tourism resources and sightseeing atmosphere.