Chapter 5 Tourism Supervision and Management of Shandong Province Tourism Regulations

Article 51 The people’s governments at or above the county level and their tourism administrative departments shall strengthen the supervision and management of the tourism market, maintain the order of the tourism market, regulate the business service behaviors of tourism operators and tourism practitioners, and ensure the legitimate rights and interests of tourists and tourism operators.

Article 52 People’s governments at or above the county level shall establish a tourism safety guarantee mechanism under government leadership, departmental supervision, unit responsibility, and social supervision, implement a safety responsibility system, and formulate emergency and public policies Contingency plans for security incidents shall be implemented to supervise and manage tourism safety work within the administrative region.

When a major tourism safety accident occurs, the local people's government shall immediately organize relevant departments such as production safety supervision, public security, health, and tourism to carry out rescue operations, handle them properly, and promptly report the truth to the people's government at the next higher level.

Article 53: Production safety supervision, public security, transportation, culture, health, quality and technical supervision, industrial and commercial administration, housing and urban and rural development, ocean and fishery, forestry, and environmental protection of people's governments at or above the county level , tourism and other relevant departments should, in accordance with their respective responsibilities, organize safety inspections of tourism business sites, improve tourism safety prediction and early warning mechanisms, improve tourism safety signs and guidance systems, and provide tourism safety information to tourists, tourism operators and the public , *** work together to do a good job in tourism safety; if any safety hazards are discovered, the tourism operators should be notified in a timely manner and urged to make rectifications.

Article 54 The tourism administrative department of the people's government at or above the county level shall, in conjunction with relevant departments and tourist attraction operators, ensure the safety and effective protection of the ecological environment of tourist attractions, ensure tourism order, and not affect the tourism group. On the premise of the itinerary, determine the maximum controlled capacity and time period of tourists, and announce it to the public in advance.

Article 55 The tourism administrative department of the people's government at or above the county level shall implement a national unified tourism service hotline to provide tourists with public services such as tourism consultation, tourism complaints, and tourism tips, and Form a linkage mechanism with public security, transportation, industry and commerce, health and other public service hotlines.

Article 56: The tourism administrative department of the people's government at or above the county level shall establish and improve the tourism complaint system, establish a tourism market supervision and management agency, and equip full-time tourism market supervision and management personnel.

After receiving complaints from tourists, the tourism administrative departments of the people’s governments at or above the county level and their tourism market supervision and management agencies shall handle the following within five working days: if they meet the acceptance conditions, they will be accepted; if they are not, they will be accepted; If the case meets the conditions for acceptance, a notice of non-acceptance shall be sent to the complainant and the reasons shall be informed; if the case should be handled by other departments, the case shall be transferred and the complainant shall be notified.

After accepting a complaint, the tourism administrative department of the people’s government at or above the county level and its tourism market supervision and management agency shall make a decision on handling the complaint within 60 days from the date of acceptance of the complaint and provide a written reply to the complainant.