Travel guide: six complaints from domestic tourists

There are only two kinds of domestic tourists, one is the "fish" type and the other is the "wits and wits" type.

The so-called "fish" type means that you were killed during the trip. After the game, I went home, flipped through the newspaper and found that I was the big head. Of course, you still have a choice, that is, always be vigilant and resolutely fight against the tour guide. In fact, whether you are a "fish" or a "wits-fighting" tourist, you are a failure, because you have never experienced the real pleasure of traveling during your journey. There are about six kinds of complaints about these two kinds of people.

Complaint 1, it feels like a zipper when playing.

In the tourist season, we often see such a scene. The guide holding a small flag shouted at the tourists, "This is the famous scenic spot. We're only here for half an hour. Please take time to take pictures. " The voice did not fall, and a group of men, women and children rushed forward to pose in various poses, only listening to the "click" of various cameras. A friend who just returned from Suzhou and Hangzhou on May 1 complained to the reporter: "There is too little time to play this time, and almost all of it is spent on the road. I get up at six o'clock every morning, spend most of the day on the road, and can't go back to the hotel until after nine o'clock in the evening. The whole group of tourists are too tired to see the scenery, just looking forward to going back to the hotel to have a rest. This situation is really like the' zipper' in the past. " A tour guide told reporters that the current domestic tour can be summarized in one sentence: get on the bus to sleep, stop to pee, and get off to see the temple. ? u

Complaint 2, "changing goods" makes you unable to find the north.

"I was going to see the snow-capped mountains, but I only saw a fog. There are so many regrets about this trip to Yunnan. " Sun Man, who has just returned from Yunnan, can't help shaking his head when he mentions the failed May Day trip. Sun Man was afraid of being cheated, so he specially joined a well-known big travel agency in China. Unexpectedly, on May 1, I originally planned to go to Kunming to see Longmen Mountain, but I was persuaded by the tour guide to go to a local "national park", which not only wasted a day, but also spent a lot of money. What saddens Sun Man most is that he didn't see the Yulong Snow Mountain that he longed for for for a long time. In order to save trouble, the tour guide temporarily let everyone take the small ropeway, but finally failed to see the original appearance of the snow-capped mountain because of the weather. After coming back, I heard from experienced people that if you take a cableway, you can climb the majestic Yulong Snow Mountain directly.

Going with the group, "changing items" can be said to be commonplace. Teacher Zhang has been a tour guide for nearly seven years and has a deep understanding of this. He said that all this is actually related to interests. Especially in the peak season, tour guides go for the benefit. Where tickets are cheap and there are many rebates, it must be a must for tour groups. Mr Zhang said that to be a tour guide, you must have Qiaozui Zhang. At present, the management of major travel agencies in China is relatively strict. If you want to "exchange items", you must get the consent of the guests. Therefore, persuading tourists will be the key to whether tour guides can earn money. Of course, sometimes there are other reasons why we have to "change items". Mr. Zhang said, for example, once, because of traffic jam, I couldn't take a group to a pre-designed scenic spot, but I was unwilling. Finally, he took a tourist bus to enjoy the night view of Chang 'an Avenue. Of course, every tourist pays more for the "sightseeing" in 40 yuan.

Complaint three, lowering the standard has nowhere to complain.

It is often seen that foreign friends ride tall and spacious air-conditioned buses to and from various tourist attractions. In contrast, some domestic tourists huddled in minibuses and looked tired. It turned out that a "golden dragon" became a "small yellow sea". The contract clearly says "Samsung", but I went to the place and told you it was "quasi-Samsung"

What should we do? Bear with it. You can't stop getting on the bus because of the heavy traffic, but you must catch the bus as soon as possible to get a good place to put your luggage. Poor hotel conditions, can not sleep on the street; You can't punish your stomach for the standard deviation of food; You can't always complain, no one wants to spend money on gasoline, let alone a long-awaited trip.

But every time I see the tour guide running before and after, many tourists can't bear to give them any more trouble. When Mr. Zhu went to Zhangjiajie to play, there were few local coaches. There are more than 20 tourists in the car, so they can only carry luggage. The mountain road was bumpy and I really suffered a lot along the way. However, when they saw the guide sitting on the pedal of the carriage, they couldn't say anything.

Complaint 4, the trip is mainly to tie up the store.

"It is no exaggeration to say that every consumer who travels with a group may have experienced the trouble of' tying the store' and being slaughtered." Mr. Zheng told reporters after his just-concluded trip to Hainan.

Although there were arrangements for swimming and diving for half a day on the trip, the trip was delayed because the last shopping spot was delayed for too long (mainly because everyone didn't shop and the tour guide wouldn't let us get on the bus). In this regard, several people in the same industry were so upset that they couldn't sleep at night. After returning to Beijing, my friend asked about the seawater in Sanya. We only replied, "Probably salty." Isn't that a pity? In view of this, several of us decided to go to the seaside in the dark and swim in the moonlight. Although the sea at that time was a little scary like a black mire, we jumped in reluctantly, and the mood at that time was quite like Chairman Mao swimming in the Yangtze River.

Ms. Wang has her own firm position on "tying shops". "It is a well-known secret that the tour guide takes kickbacks, and I can't convince myself to hit the gun. So, if I were a tour guide, I would say anything and call again and again. I just don't soak in oil and salt. Usually there is a bar in front of the jewelry store to provide free drinks. I will give the tour guide face. After visiting the store, I will order a glass of iced juice at the bar and quietly watch the' raw melon' inside being slaughtered. "

Complaint 5, being resold like a commodity

According to relevant sources, in recent years, the phenomenon that some travel agencies transfer or merge tour items without informing tourists and obtaining their consent is particularly prominent, which is one of the hot spots of travel complaints. In this regard, Mr. Zhang, a travel enthusiast, is deeply touched.

"When I first fell in love with travel, I didn't dare to travel by myself because I had little travel experience. I have always trusted and relied on travel agencies like my parents. But after several visits, this' parent' really gave me a lot of lessons. One year, my wife and I went to Kunming with a group. Before departure, the travel agency said that we and four other people were entrusted to another travel agency because of insufficient manpower. We are very angry about it. We put off many things for this trip. Reluctantly, we gritted our teeth and set off. Only when we arrived at the airport did we know that we were pieced together into a large group of more than 50 people. Who knows, more unexpected is yet to come. As soon as we got off the plane, the tour guide began to call to ask when the bus would arrive. After staying at the airport for nearly an hour, a tour guide holding the flag of another travel agency came running towards us sweating profusely. Later, I learned that the real delegation was the third travel agency, and we were transferred twice. "

Although Mr. Zhang and them were "resold" twice, fortunately there were no other "accidents". Ms. Li is not so lucky. Ms. Li spent more than 2,000 yuan before the festival and signed up for a five-day double flight tour in Thailand organized by a travel agency. Unexpectedly, after arriving in Thailand, I was transferred to a local travel agency and told that each person would pay 1 0,000 yuan for the self-funded tourism project, otherwise it would not be received. "Come, don't turn around and fly back? Although I feel cheated, I can only pay. "

Complaint 6, overtime and extra programs

"If it weren't for my poor foreign language, I wouldn't travel with the group." MISS ZHOU said. "My friends and I used the May Day holiday to go to Phuket, Thailand. On the surface, it is leisure and relaxation, but actually it is a fight with the tour guide. " "Soon after we got out of the airport and boarded the tourist bus, the tour guide began to introduce the famous local attractions and shopping places, and finally focused on a place we had to go-Wan Guo Qi. According to him, Wan's song and dance performance came from A Chinese Odyssey, which was quite a feeling that' this song should only be in the sky, and people can't hear it for several times'. In a word, if you don't go, you will regret it. Perhaps, our group is full of people who are "cheated" (cheated) like me. They were fooled by the tour guide for a long time, but no one responded. When the tour guide mentioned this for the fourth time and scanned everyone in the tour bus with eager eyes, some closed their eyes and pretended to sleep, while others chatted around like they didn't hear the tour guide. The tour guide can sit down angrily and stop talking. However, after a while, the tour guide stood up in high spirits and said,' Who is going to see the shemale show?' There was a response this time, and the result of the response was that a person, regardless of gender and age, handed in 1500 Thai strain (about RMB 300 yuan). "

"Not only that, the night before I returned to Beijing, the tour guide who had always been regarded as one of my own became a' child care', helping the tour guide to tip, saying how hard it was, and also saying that tipping was a practice, suggesting that it was impossible not to give it. Although everyone didn't want to, they had to give it because of face (the local tour guide was also present). However, after tipping, we never saw the shadow of the local tour guide again. Even when I arrived at the airport from the hotel early the next morning, the tourist bus was gone. More than 20 people in the group had to temporarily change to the famous local' small beam' to catch the plane. "

Interpretation of tourism contract terms;

Special price tour: you should be especially careful when traveling, because your guide has become a shopping guide.

Flying together: flying is flying, because going back and forth is a "night flight" and it feels more like sleepwalking.

X days: the actual number of days of travel must be cut off, such as a 5-day tour, which actually lasts at most 3 days.

Three-star or equivalent accommodation: Rest assured, you must stay in "equivalent accommodation". The difference between it and the real Samsung is that "the same level of accommodation" is more like a cart shop.

Eight dishes and one soup: not easy. Eight dishes and one soup are basically the same all over the country. If you want to eat enough, you should remember to start first.

Overlooking ××××, car browsing ××: It is a scenic spot for you to take a look in a traveling coach. If you want to take a closer look, you need to pay more.

Give away the scenic spot: either the scenic spot itself doesn't need money, or the scenic spot must have a "killing machine" hidden in it.

Big ticket: it is a shortcut to promote tickets for other scenic spots.

Shopping ××: Shopping focuses on participation.

Tea performance: It's a tea promotion meeting.

Free foot washing: you won't be allowed to wipe your feet without buying "foot powder".

Self-care project: means you must participate.

Force majeure: once there is a problem, you will find that people are so fragile.