12345 is it useful to complain about travel agencies?

It doesn't have much effect. 12345 is a government service hotline, which cannot directly supervise travel agencies, but will refer complaints to relevant departments for verification and handling. If the complaint involves violation of the law, the relevant departments will urge the travel agency to rectify and may punish it. If the complaint is about the quality of service, such as the travel agency unilaterally changing the itinerary without the consent of the tourists, the Tourism Bureau will contact the travel agency for consultation. If the appeal is legal and reasonable, the travel agency can apologize and refund the corresponding fees. However, if the demand is too large, the travel agency may not be able to meet the requirements. At this time, it may be necessary to prepare evidence and solve it through legal channels. When you complain about a travel agency, you can directly call the tourism bureau to which the travel agency belongs to complain about the travel date, the name of the travel agency that signed up and signed the contract, and the specific content of the complaint.