Refund policy for tour groups during the epidemic

Legal analysis: 1. For online orders, first check the refund policies of online travel companies

After the outbreak, all major online travel companies have introduced refund policies , tourists can pay attention immediately, and if they comply with the refund policy, they can handle the refund themselves according to the platform's guidelines.

2. Check the contract signed with the travel agency for offline orders

Tourists can check the contract signed with the travel agency to see if there is an agreement on force majeure refunds. If the contract is clear If agreed, the contract will be implemented.

3. Legal rules for refunds for cancellation of travel contracts due to force majeure

Legal basis: "Travel Law of the People's Republic of China" Article 67 Due to force majeure or travel agency . If an incident that cannot be avoided by the performance assistant even after exercising reasonable care affects the travel itinerary, the following circumstances will apply: (1) If the contract cannot be continued to be performed, both the travel agency and the tourist may terminate the contract. If the contract cannot be fully performed, the travel agency may change the contract within a reasonable range after explaining it to the tourist; if the tourist does not agree to the change, it may terminate the contract.

(2) If the contract is terminated, the tour organizer shall return the balance to the tourist after deducting the non-refundable fees paid to the local tour operator or fulfillment assistant; if the contract is changed, the amount increased accordingly The cost will be borne by the tourist, and the reduced cost will be refunded to the tourist.

(3) If the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, and the expenses incurred shall be shared between the travel agency and the tourists.

(4) If tourists are stranded, the travel agency shall take corresponding resettlement measures. Therefore, the increased food and accommodation expenses will be borne by the tourists; the increased return expenses will be shared between the travel agency and the tourists.