General principles of emergency plan for public emergencies in Kaiyang county.

1.1.1.1.2 formula basis

(1) Law of People's Republic of China (PRC) on Work Safety

(2) The Law of People's Republic of China (PRC) on the Prevention and Control of Infectious Diseases.

(3) Emergency plan for public health emergencies

(4) Regulations on the Administration of Travel Agencies

5] Regulations on the Administration of Tour Guides

[6] "China citizens travel abroad management measures"

Once "Interim Measures for the Administration of Tourism Safety"

Detailed rules for the implementation of the Interim Measures for the Administration of Tourism Safety.

1.2 Scope of application

1. 2. 1. 2. 2 Scope of public emergencies

(1) Heavy tourist casualties caused by natural disasters and accidents, including meteorological disasters such as typhoon, rainstorm and hail; Geological disasters such as earthquakes, landslides and mudslides; Major traffic accidents such as railways, highways and waterways; Other major safety accidents, etc.

(2) Major tourist casualties caused by public health emergencies, including sudden major infectious diseases, group diseases with unknown causes, major food poisoning and other events that seriously affect public health.

(3) Sudden social security incidents refer to major foreign-related tourism emergencies and large-scale tourism festivals, including deaths of tourists from Hong Kong, Macao and Taiwan and foreign countries, and emergencies that cause casualties in large-scale tourism festivals due to crowded people, fires, collapsed buildings, etc.

(4) Other public emergencies.

(5) Our county travel agency salesroom groups encounter public emergencies outside the province or overseas, which shall be implemented with reference to this plan.

1.3 basic principles

(1) People-oriented, rescue first. The fundamental purpose of dealing with tourism emergencies is to ensure the safety of tourists' lives and do everything possible to provide rescue and relief for tourists.

(2) Territorial rescue and nearby disposal. Under the leadership of the local government, the tourism administration department is responsible for actively assisting relevant departments to carry out relevant emergency rescue work, and using all its strength to minimize the harm and loss in the shortest time.

(3) Timely report and smooth information. After receiving the rescue report about the incident, the tourism administrative department should immediately report to the local government, the higher authorities and the relevant units step by step, or report while rescuing, and assist the relevant departments to deal with and do a good job in the aftermath.

2 organizational leadership and job responsibilities

2. 1 organization

The emergency coordination leading group for tourism emergencies in Kaiyang County was established, with the county magistrate of Kaiyang County People's Government as the leader, the deputy county magistrate in charge of tourism as the deputy head, and the team members as the directors of relevant tourism-related departments and the heads of tourism-related townships (towns). The office of the leading group is located in the office of Kaiyang County Tourism Bureau. The director of the Tourism Bureau is the director of the office. Specifically responsible for the emergency command and related coordination of tourism emergencies in the region.

2.2 Job responsibilities

(1) The emergency coordination leading group of tourism emergencies in Kaiyang County is responsible for coordinating and guiding the relevant disposal of major tourism emergencies involving the whole county, as well as the disposal and investigation of major tourism emergencies involving relevant departments in Kaiyang County; Have the right to decide the start and termination of this plan; Collect and analyze all kinds of information. The office of the leading group is mainly responsible for the collection, verification, transmission, notification, implementation and execution of the decisions of the leading group and its daily work.

(2) Kaiyang County Tourism Emergency Coordination Leading Group and its office are responsible for urging the tourist attractions (spots) and travel agencies in this area to implement preventive measures against tourism emergencies; Collect and sort out the information that endangers the safety of tourists in this area in time, and issue travel warnings or warnings to tourism enterprises and tourists in time; When an emergency occurs in the local area, under the leadership of the government at the same level, actively assist the relevant departments to provide various assistance to tourists; Timely report relevant rescue information to higher authorities and relevant units; Handle other related matters.

3 Early warning release

3. 1 establish and improve the early warning and warning notification mechanism of the tourism industry. Tourism administrative departments shall, according to the early warning information of major emergencies provided by relevant departments and the actual situation of tourism safety in the region, timely release relevant tourism early warning and warning in the region through the media, and timely report the situation step by step.

3.2 According to the information provided by the relevant departments and with the approval of the county government, the Tourism Bureau of Kaiyang County timely issued relevant travel warnings or prohibition orders within the administrative area of the county.

4 rescue mechanism

4. 1 emergency level and response

4. 1. 1 Public emergencies are divided into major (? Grade), large (Grade II) and general (Grade ш).

(1) Professional level (? Grade) refers to an emergency that causes serious injuries to more than 10 tourists or more than 5 deaths, or causes more than 50 serious food poisoning or more than 5 deaths.

(2) Larger grade (Grade II) refers to an emergency that causes 5 to 9 tourists to be seriously injured or 1 4 people to die, or 20 to 49 people to suffer from severe food poisoning or 1 4 people to die at one time.

(3) General level (ш level) refers to an emergency that causes 1 to 4 tourists to be seriously injured, or causes 1 to 19 people to suffer from serious food poisoning at one time.

4. 1.2 hierarchical response

(1) When a major emergency (above Grade II) occurs, the county government starts the tourism emergency plan. The tourism administration department starts the corresponding emergency plan. Under the leadership of the county people's government, grasp the information in time, participate in and coordinate relevant departments and towns to take emergency measures in time.

(2) In the event of a general (class ш) emergency, the tourism administrative department at the place where the incident occurred decides to start the corresponding tourism emergency plan. Under the leadership of the county government, participate in and coordinate relevant departments and units to take emergency measures in time.

4.2 Emergency rescue procedures for sudden natural disasters and accidents.

4.2. 1 When natural disasters and accidents affect the personal safety of the tourism team, the tour guides accompanying the group should immediately report the situation to the local tourism administrative department and contact the relevant local departments for rescue.

4.2.2 After receiving the reports of sudden natural disasters and accidents from the tourism team and tourist areas (spots), the local tourism administrative departments should actively assist the relevant departments in emergency rescue of the tourism team and immediately report the situation to the local people's government and the tourism administrative department at the next higher level. At the same time, timely report the situation to the tourism administrative department where the tour group is located, and cooperate with relevant matters.

4.3 Emergency rescue procedures for public health emergencies

4.3. 1 Emergency rescue and disposal procedures for sudden major infectious diseases.

(1) When a tourism team discovers a suspected epidemic of a major infectious disease during the journey, the tour guide accompanying the group should immediately report to the local health and epidemic prevention department and obey the arrangement of the health and epidemic prevention department. At the same time, report to the local tourism administration department and provide details of the team.

(2) After receiving the epidemic report, the tourism administrative department of the tourism team should immediately report to the local people's government, actively cooperate with the local health and epidemic prevention department to do a good job in disinfection and epidemic prevention in the tourist hotels where the tourism team stays, and appease and publicize the tourists. If the health and epidemic prevention department makes an isolated observation decision on the spot, the tourism administrative department where the tourism team takes place shall actively arrange accommodation and other logistical support for tourists; At the same time, report the situation to the tourism administrative department at the next higher level, and inform the tourism administrative department where the tour group is located in time.

(III) After being officially diagnosed as an infectious disease case by the health and epidemic prevention department, the tourism administrative department where the tourism team is located shall actively cooperate with the health and epidemic prevention department to do a good job in disinfection and epidemic prevention, and supervise the relevant tourism business units to take disinfection and epidemic prevention measures in accordance with the relevant provisions of the state; At the same time, inform the team of the district and county tourism administrative departments that need to pass through and have been set up, so as to take corresponding epidemic prevention measures in time.

(4) The tourism administrative department at the place where the epidemic occurred shall immediately report to the tourism administrative department at the next higher level according to the confirmed report of the epidemic.

4.3.2 Emergency rescue procedures for major food poisoning incidents

(1) When a major food poisoning incident occurs during the tour, the tour guide with the group should immediately contact the health and medical departments for assistance and report to the local tourism administration department.

(2) After receiving the report, the tourism administrative department of the incident shall immediately report to the local people's government. At the same time, assist the health, inspection and quarantine departments to carefully inspect the team dining place, find out the source of the poison and take corresponding measures.

(3) The tourism administrative department at the place where the incident occurred shall, while reporting to the tourism administrative department at a higher level, inform the tourism administrative department at the place where the tour group is located about the situation and actively assist in handling related matters.

4.4 Emergency rescue procedures for social security emergencies

4.4. 1 When Hong Kong, Macao and Taiwan tourists and foreign tourists suffer casualties, in addition to actively taking rescue measures, the ground agency and the tourism bureau where the accident occurred should also pay attention to checking the team name, nationality, gender, passport number and insurance situation at home and abroad of the casualties. The municipal tourism administrative department shall timely notify the Hong Kong, Macao and Taiwan first aid organizations and relevant national first aid organizations through relevant channels, and request to cooperate in handling relevant rescue matters.

4.4.2 When an emergency occurs in a large-scale tourism festival, the event organizer shall, in accordance with the emergency plan, uniformly command and coordinate relevant departments to maintain order at the scene, divert people and provide rescue. The local tourism administrative departments should actively cooperate with each other, do a good job in related work, and report the incident in a timely manner according to relevant regulations.

4.5 Emergency rescue procedures for emergencies outside the country (territory)

In the event of an emergency when organizing China citizens to travel abroad, the travel agency leader should report to the travel agency to which he belongs in time, and also report to the embassy (consulate) of China or related institutions in the country or region where he is located, and provide assistance through the reception institutions or tourism institutions and other related organizations in the country or region where he is located, and accept the leadership and help of the embassy (consulate) of China or related institutions in the country or region where he is located, so as to minimize the losses.

4.6 emergency plan classification.

County-level tourism administrative departments, according to the actual situation in the region, under the leadership of local party committees and governments, formulate emergency rescue plans for tourism emergencies, or jointly formulate unified emergency rescue plans with relevant departments, establish linkage mechanisms, form a complete and sound tourism rescue system, and conduct necessary actual combat drills. It is necessary to sum up experience and lessons, constantly revise and improve the emergency rescue plan at the corresponding level, and strive to improve its scientificity and practicality.

4.7 release emergency rescue contact information

The county tourism administrative department announces the tourist rescue calls to the public through the media, or * * * enjoys the rescue calls of relevant departments to ensure that the tourist emergency plan is unblocked 24 hours a day.

4.8 press release

News reports of public emergencies in tourism shall be audited. Major public emergencies reported by the National Tourism Administration or the provincial people's government for approval, by the local unified release; Reports of large-scale public emergencies should be approved by the Provincial Tourism Bureau or the people's governments of the corresponding districts and cities, and released by the people's governments of the places where the incidents occurred; The report of general public emergencies shall be approved by the people's government at the county level where the incident occurred and released by the people's government at the place where the incident occurred.

5 information report

5. 1 After the emergency happens, the relevant personnel at the scene should immediately report to the unit and the local tourism administration department.

5.2 After receiving the general emergency report, the county-level tourism administrative department shall immediately report to the local people's government and the higher-level tourism administrative department.

5.3 county tourism bureau after receiving the report, the larger (Ⅱ) and major (? Level) emergencies, report to the county government and the Municipal Tourism Bureau within 2 hours, and make a complete written report in time after the incident is handled.

5.4 After receiving the report, the county tourism bureau will report the food poisoning accident according to the regulations, and at the same time, together with the local health and epidemic prevention department, do a good job in checking the dining place of the tourism team to avoid the recurrence of similar accidents.

6 emergency support and drills

Tourism administrative departments should focus on the emergency rescue work of tourism emergencies, strengthen the training and drills for staff, be familiar with relevant emergency plans and procedures, and understand the relevant knowledge of emergency support forces, medical treatment and engineering rescue. , keep the information flowing, and ensure the mutual connection and coordination of reactions at all levels. We should actively publicize and educate the public about tourism safety knowledge and rescue knowledge, and constantly improve the ability of the entire tourism industry and tourists to prevent and respond to tourism emergencies.

7 rewards and punishments

The leadership responsibility system and accountability system shall be implemented in the emergency handling of tourism emergencies. Units and individuals that have made outstanding contributions in their work shall be commended and rewarded, and units and individuals that have caused losses due to dereliction of duty shall be punished accordingly and held accountable. The accountability system refers to the accountability system for administrative organs and their staff who violate the first inquiry responsibility system and the time-limited completion system, fail to perform or perform their duties incorrectly, thus affecting their execution and credibility, delaying administrative work or damaging the legitimate rights and interests of administrative counterparts.