What preparations should the tour guide make before the tour group leaves?

1. Verify and confirm transportation tickets

(1) On the first day the tour group leaves the local area, the tour guide should verify the plane (train, ship) tickets for the group’s departure, and check the group members , number of people, destination, flight (train number, ship number), departure (driving, sailing) time (four verifications are required: planned time, schedule time, ticket time, inquiry time), which airport (station, terminal) you are at Departure and other matters.

(2) If the tour group leaves the country by air, the tour guide should remind or assist the group leader to confirm the air ticket 72 hours in advance.

2. Agree on the time for baggage delivery

(1) After verifying the transportation ticket, the tour guide should first contact the baggage department of the travel agency to understand the time for the baggage handover of the travel agency (or (the time specified by the travel agency), and then agree with the hotel porter on the time for the local escort, full escort, tour leader and hotel porter to hand over the luggage.

(2) After negotiating with the hotel bellman, agree with the tour leader and companions on the time for the tourists to take out their luggage, and then notify the entire group. At the same time, the specific regulations and precautions for checking in luggage should be explained to the tourists.

3. Agree on departure, morning call and breakfast times

(1) Because the driver knows the road conditions better, the tour guide should generally agree on the departure time with the tour bus driver and explain to the driver the group’s departure time. Whether to take a domestic flight or an international flight. In order to make a more reasonable arrangement, you should also discuss it with the tour leader and accompanying guests in a timely manner, and notify the group of tourists in a timely manner after confirmation.

(2) If the group departs early, the tour guide should agree with the group leader and accompanying person on the breakfast and meal times and notify the tourists. If the group needs to change the meal time (earlier than the restaurant's service time), location and method, the tour guide should notify the relevant hotel department to make arrangements in advance.

4. Assist the hotel to settle accounts related to tourists

(1) Remind the tourists in this group to settle relevant accounts with the hotel as soon as possible: such as laundry charges, long-distance phone charges, etc. ; If a tourist damages the guest room equipment, the host should assist the hotel in properly handling compensation matters.

(2) Promptly notify the relevant hotel departments of the departure time of the group and remind them to settle accounts with tourists in advance.

5. Return documents promptly

Under normal circumstances, tour guides should not keep travel documents of tour groups and should return them to tourists or group leaders immediately after use. The day before leaving the station, the tour guide should check his or her belongings to see if there are any tourist IDs, tickets, etc. If any, they should return them immediately and count them in person. Before leaving the country, remind the team leader to prepare all passports and declaration forms for submission to the border station and customs inspection.

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