Traditional Culture Encyclopedia - Travel guide - How about selling in a travel agency?

How about selling in a travel agency?

Travel agencies generally have low salaries and no standards. It also depends on the travel agency.

The sales representative of a travel agency is not a sales representative in a broad sense, but mainly refers to the travel agency's understanding of peer sales. First of all, we must understand two points. First, the particularity of tourism products, that is, the consumption or realization of tourism products is completed after tourists travel on the spot, so the previous transactions are all "virtual transactions/sales" based on information flow.

The second is the business classification of travel agencies, which can be divided into tour groups and land agencies. Tour groups organize tourists to form groups, that is, our common travel agency stores and sales departments are mainly engaged in this kind of business. Visitors can come to consult the routes all over the country and choose different times and routes to participate in the tour. The ground agency is an organization of travel agencies or scenic hotels in tourist destinations, which can integrate and package tourist resources such as guest rooms, dining cars, shopping and entertainment. , specify the product route, set the price, and transmit the product information (route and price) to the tour agency, so as to help tourists reach their tourist destinations and complete their consumption.

Then, you will understand that the so-called peer travel agency refers to the travel agency (group travel agency) that carries out group business. From the perspective of the land agency, you carry out the sales/information transmission of packaged products to ensure that the final products can be purchased by terminal tourists, and then make subsequent purchases to complete consumption. The typical workflow of peer sales should be:

1. Learn and master all the knowledge about the products sold, including the name, content, quotation method, precautions (such as the knowledge of outbound travel visas), team operation procedures, ticketing common sense, company financial policies, inter-bank settlement methods, etc. To become an expert and spokesperson of tourist route products.

2. Release product information to tour groups on time (weekly/monthly, etc.). ) by telephone, fax, internet, etc. Look forward to the other party's inquiry and product reservation, and at the same time make regular door-to-door visits according to the divided areas, publicize products and company promotion policies, and increase the trust and goodwill of tour groups.

3. For tour groups that make inquiries and order products, hand them over to the corresponding operators for team operation, and complete the collection of money and guest information (if visas are needed). After the team leaves, keep in touch with the tour group, deal with the problems that occur in the middle, and communicate with the tour group after returning to the group to do a good job of after-sales.

4. In the process of 1-3, we should be constantly familiar with the business level and the level of dealing with people, and understand the situation of other competitors. Only in this way can we have a clear goal, know ourselves and ourselves, better serve the tour group, consolidate the source of tourists and develop new customers.