Traditional Culture Encyclopedia - Travel guide - What changes have taken place in tourists' psychological activities at different stages of tourism activities?
What changes have taken place in tourists' psychological activities at different stages of tourism activities?
Tourists will be very excited when they first arrive at a place, but they will be at a loss and feel insecure because of unfamiliar places, language barriers and different environments. At this stage, tourists' mentality of seeking safety is very prominent and even rises to the main demand. At the same time, tourists' attention and interest have shifted from their daily lives to their destinations, and they are curious about everything. They want to see, ask and know everything. Some common things of local people may be new to tourists. At this time, tour guides should organize more relaxing and pleasant sightseeing activities, and should seriously answer the questions that tourists think are naive and ridiculous, so as to meet the psychological needs of tourists for novelty and novelty.
2. Personality exposure stage: laziness and perfection.
With the development of tourism activities and the increase of contacts, members of tour groups, tourists and tour guides become more and more familiar, and tourists begin to feel relaxed and happy. At this time, a gentle and relaxed mentality will emerge, and the personality of tourists will begin to be exposed. Their psychological characteristics are mainly as follows:
Lazy psychology. The weakness of tourists is more and more exposed, the concept of time is poor, the concept of group is weak, and the contradictions among tour group members are gradually emerging.
Perfect psychology. When people spend money to travel, they often idealize their tourism activities, hoping that everything in tourism activities is beautiful and ideal, which leads to excessive demands in life and psychology. At this stage, tourists ask more extensive and in-depth questions, and individual tourists will also ask some unfriendly and provocative questions. The tour guide's work at this stage is the most arduous and error-prone. This stage can best test the tour guide's organizational ability and independent problem-solving ability, and it is also an important test of his tour guide skills and psychological quality.
3. Pre-departure stage: Busy with personal affairs
In the later stage of tourism activities, tourists should buy satisfactory souvenirs and consider whether their luggage is overweight. They hope to have more time to deal with their own affairs and do some remedial work when necessary, so that the personalized requirements that tourists failed to meet some time ago can be met.
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