How to train personnel in tourist attractions?

Training is a top-down matter

Mr. Li Ye, the chief planner of Shanghai Nuoshi Tourism Marketing Planning Agency, with many years of tourism training experience, specifically pointed out that when new employees join the job, from The general manager of the group, the human resources department of the group, and all departments must make onboarding training for new employees a top priority, conduct targeted analysis of various deficiencies in employees' work, and confirm whether previous training is in place. In this way, the service quality of the scenic spot will not be reduced due to changes in personnel. Therefore, the training work should start from the general manager of the company, so that top-down attention can be done well.

The main purpose of training is to carry forward the good, change the shortcomings, enhance literacy, improve skills, shorten the gap with peers, and create a personalized scenic spot development culture. To be more vivid, training is to add nutrition to tourism practitioners .

Teacher Li Ye believes that all training is not purposeless. The key is to do several things well. First, regular training. Is there regular review of training content, such as corporate development, project updates, management structure adjustments, and corresponding training? The second is professional skills training, whether there is regular analysis, such as adjustments to the tour guide's speech, explanation skills, guest reception behavior, etc. At the same time, we should do a survey and analysis of different types of work, and develop new training topics according to the method of "what is missing, make up for what is missing"; the third is employee quality training. If you have an in-depth understanding, making an employee quality analysis curve chart will help to master it. , the balance of overall quality, such as workplace English speaking, image etiquette, public relations skills training, etc. The fourth is employee value training. Only when the values ??of the company and employees are adjusted to match each other can the vitality of the company be more effectively revealed.