What is the keynote job of the travel agency?

Planning and scheduling is planning and scheduling. Generally speaking, tourism planning and dispatching business can be divided into broad sense and narrow sense. Broadly speaking, the dispatch business of travel agencies is to establish an extensive cooperation network with travel service providers on behalf of travel agencies, sign purchase agreements, ensure the provision of various services required by tourists, and coordinate related plan changes and emergencies; Do a good job in internal liaison and statistics, and provide information services for travel agency business decision-making and plan management. In a narrow sense, dispatch business mainly refers to the travel service procurement carried out by travel agencies to implement their travel plans and provide information services for travel agencies' business decisions.

First, the main contents of travel agency dispatch work are as follows:

1. To know the cost of travel agencies, we should negotiate the reception fee with hotels, restaurants, tourist convoys and cooperative agencies that receive tourist teams.

2. In addition to carefully arranging the team travel plan, it is also necessary to monitor the whole process of the received tourism team and track the activities of the tourism team;

3. Supervise the service of tour guides, including responding flexibly to unexpected events of tourists on behalf of travel agencies;

4. Issue and implement the reception plan and change notice of the tour group, and arrange the food, accommodation, transportation, travel, shopping and entertainment of the tour group as required;

5. Do a good job in listening, recording, appeasing and solving complaints;

6, responsible for the implementation of the reception plan and deal with various problems encountered by tour groups and individual travelers on the way;

7. Responsible for the implementation of special requirements such as theme tours and customized guests for high-end business;

8, complete other work assigned by the leadership.

Two, the travel agency job requirements are as follows:

1, college degree or above, major in tourism management, marketing, e-commerce and other related fields;

2. Working experience in tourism industry is preferred; Have certain customer resources or peer resources is preferred;

3. Strong language expression, interpersonal and communication skills; Outgoing personality, quick response, good sense of teamwork;

4. Love to travel, have a sense of responsibility, strong sense of service, strong ability of organization and coordination, serious and responsible work, and careful;

5. Have high sales and negotiation skills and affinity;

6. Have good coordination, organization and planning skills, and be good at communication.