Traditional Culture Encyclopedia - Travel guide - Work plan of the scenic area operation department
Work plan of the scenic area operation department
Time flies by like a fleeting moment, and our work has entered a new stage. In order to grow better at work, let’s make a work plan first and get a good start. But what is the correct content to write in the work plan? The following is the work plan of the scenic spot operation department that I collected and compiled. Welcome to read and collect it. Scenic Spot Operation Department Work Plan 1
According to the work arrangements of the town government, the XX annual work plan is formulated as follows for the work responsible for xx natural ecological scenic spots:
1. Achieve normal maintenance of xx The overall environmental protection work of the scenic area, supervising the road cleaning, sanitation, road smoothness, safety and other work. Prevent the occurrence of random logging and road obstacles.
2. Focus on fifty days from March 20 to May 10 in the spring to organize relevant units and personnel to do a good job in preventing fire and theft (protecting forests and bamboo shoots) in xx Scenic Area, and improve Establish regulations and systems to implement patrol work in Longshan Scenic Area.
Two road clearances and road shoulder widening were arranged in March, June and October, and the maintenance of road traffic safety signs was very obvious.
Fourth, seek from government leaders to increase the quota for xx cleaning staff and allocate it to Zhuanjing Village to alleviate the heavy workload and high pressure of the original cleaning staff. Ensure that there are two cleaning staff who can ensure that all cleaning work in xx Scenic Area is completed.
5. In xx Lake, which is neither commercial nor open, during the high temperature season in July and August, many tourists who pay attention to freely come to xx Lake to swim, ask them for irregular and irregular swimming. Promote safety notices and publicity work such as "The water is deep and wide and swimming is prohibited" on a regular basis and at any time, and conduct inspections at any time. At the same time, all obvious safety signs on the dam ridge will be inspected and repaired to provide safety warnings and serious notifications.
6. Cooperate with the water affairs department to make efforts to promote the registration of xx Lake (real name xx Reservoir). Cooperate with the water affairs department for the widening of roads and bridges on the xx Reservoir dam ridge, and the paving and stone reconstruction of the dam foundation slope and embankment.
7. Cooperate with relevant finance offices, collective asset management centers and other departments to rent out standard houses and tertiary industry service houses and collect rents.
8. Fully cooperate with the government in attracting investment and developing the xx scenic spot.
9. Do a good job in the daily work of the disposal office to prevent and crack down on suspected illegal fund-raising.
10. Do a good job in various work tasks assigned by the government on a surprise and temporary basis. Scenic Spot Operation Department Work Plan 2
Under the leadership of the town party committee and the town government, Huangbaiyuan tourism has achieved great results again. 20xx is the first year of the implementation of the 12th Five-Year Plan, and it is also the development trend of Huangbaiyuan tourism. In the new year of development with new goals and new missions, as a staff member of the Huangbaiyuan Original Ecological Scenic Area Management Committee, we also shoulder the mission of making Huangbaiyuan the most beautiful countryside in the country. Therefore, I have formulated a work plan for this year for myself:
1. Comply with the various systems of the Huangbaiyuan Original Ecological Scenic Area Management Committee and strive for high quality and high efficiency in my own work.
2. Combine training content, spare time learning with last year’s work experience to welcome the new year’s tourism work.
3. Accelerate the written materials and video materials required for the construction of Huangbaiyuan’s “aaa-level scenic spot, national-level water conservancy scenic spot construction” and “Huangbaiyuan’s “Five Towns”.
4. As always, actively participate in all activities and work organized by the town government.
5. As the financial staff of the Management Committee, on the premise of complying with the "Financial System of Tourism Company", we will strive to cooperate with the work needs of various departments and maximize the interests of the Management Committee.
6. Continuously improve the company’s financial system based on the various systems of the Management Committee and the actual situation.
7. Speed ??up work efficiency, and with the efforts of other colleagues in the Management Committee, strive to present the book "The Lost Tangluo Road, the Beautiful Huangbaiyuan" to everyone on the eve of May Day in 20xx.
8. Develop more tourism products and tourist souvenirs, and come up with feasible tourism consumption plans. The Huangbaiyuan original ecological product showroom will be built into the first showroom in Huangbaiyuan.
The above is my work plan for 20xx. I hope all leaders and colleagues will correct me and supervise me. Work Plan 3 of the Scenic Spot Operation Department
1. Guiding Ideology
(1) Carry out various tasks with the core of completing the 20xx operating tasks of the scenic spot, and implement the board of directors’ deployment in a timely manner Various tasks arranged;
(2) Adhere to the business management idea of ??marketing as king, service as the main, and management as the supplement. Pay close attention to business management, human resources (team) construction, and corporate culture construction, streamline management processes, deepen management system reforms, and promote the standardized and standardized development of all work.
2. Indicators
(1) Business Indicators
1. Achieve overall operating income of 2.0xx million yuan; of which xxx National Forest Park income is 8 million yuan, Carnival The revenue of Gu Theme Park is 12 million yuan; for task breakdown, please see the "Monthly Breakdown Table of Operating Income Indicators in 20xx";
2. Achieve breakeven;
3. Total salary (including benefits) Control within 12 million;
4. Marketing expenses should be controlled within 5 million;
(2) Main management indicators
1. Economic indicator completion rate 95 % or above;
2. Budget control rate of 85~95%;
3. Service quality satisfaction rate of more than 90%;
4. Customer complaint cases : No more than 3 pieces/month in peak season; no more than 1 piece/month in off-season;
5. The monthly work plan completion rate is more than 90%;
6. The completion rate of work assigned by the board of directors More than 98%;
7. The completion rate of work tasks assigned by special meetings (general manager office meetings, department coordination meetings, business analysis meetings, etc.) is more than 97%;
8. Surplus The personnel disposal rate reaches 100%;
9. The equipment and facilities integrity rate reaches more than 95%;
10. The fire safety accident rate is zero.
11. No casualties or injuries to tourists or employees;
12. Establish a safety management guarantee system to ensure zero safety accidents (loss of more than 10,000 yuan);
13. Establish an independent, mature and stable price system for scenic spots;
14. Establish and implement brand promotion plans and plans;
15. Establish a customer management system;
16. Design a standardized organizational management model;
17. Complete the institutional construction of the scenic spot;
18. Establish the Happy Valley business model;
19 , Establish and improve the ticket management system;
20. Complete the renovation of the entrance and exit of the scenic spot and standardize access control;
21. Establish the traffic management system of the scenic spot;
22. Establish Scenic area tourist service center, establish tourist reception service management system;
23. Establish salary and welfare system and implementation;
24. Establish and promote corporate culture construction;
25. Establish a training management system to improve the quality of employees;
26. The employment rate of employees with certificates is 100%;
27. The popularization rate of service quality knowledge is 100%;
(3) Investment in fixed assets
Investment in fixed assets is 8 million yuan. Among them: 1 million yuan for the renovation of the main access control of the scenic area; 5 million yuan for the vehicle configuration in the scenic area; 1.2 million yuan for the Carnival Valley monitoring system (including the upgrade of the old monitoring system); and 800,000 yuan for the introduction of the scenic spot ticket management system.
(4) Expenses plan
The total expenses are 10,000 yuan, and the controllable expenses are 10,000 yuan.
(5) Fixed staffing
The total staffing of the scenic spot is planned to be 410 people. For the specific number of personnel, please refer to the "Scenic Area Personnel Determination and Determination Table".
3. Work Focus
1. Go all out to complete various management indicators of the scenic spot.
2 Implement full-year comprehensive budget management. The operating expenses and management expenses of scenic spots have become a flaw that restricts the creation of benefits in scenic spots. In addition to comprehensively promoting business expansion in 20xx, the focus is on tightening internal expenses and effectively controlling various expenses. Therefore, budget management is particularly important and critical.
3 Implement target responsibility system in management. According to the annual budget, various operation and management indicators are determined, the indicators are implemented in departments, and each department is assessed on its target responsibilities.
4 Pay close attention to marketing and business development. Carefully plan and strive to shape the brand image of the scenic spot; expand marketing ideas and carry out multi-channel marketing; carry out salary reforms and evaluate income based on performance; change marketing ideas and concepts, and gradually transform lazy marketing behaviors into wolfish marketing behaviors.
5 Work hard on internal skills and improve the scenic spot service management system. With scenic spot services as the core, we drive marketing, promote efficiency, retain customers, and establish brands.
6. Strict organizational management principles. We should take seriously the three principles of fixed posts, fixed staffing and fixed responsibilities, and ensure that we do not set up posts based on people, do not add people arbitrarily, and do not create arbitrary positions; improve and perfect the functions of each department in the scenic area and the job descriptions of each position.
7 Build a scientific and standardized administrative management system. Gradually establish and improve the various rules and regulations required for scenic area management; increase the intensity of administrative management implementation, strengthen the guidance and supervision functions of the management team, and effectively ensure the smooth flow of government orders.
8 Keep abreast of the external talent market demand and the human resources situation of the scenic spot, and promptly adjust the recruitment, employment, education and retention policies of the scenic spot.
9 Establish a scientific salary system that is in line with the industry to attract and stabilize scenic area employees and provide strong talent guarantee for operation and management; establish an effective assessment and incentive mechanism to effectively develop the potential of employees, Encourage employees to carry out their own work automatically and spontaneously.
10 Increase recruitment efforts, expand talent recruitment channels, and ensure the supply of human resources in scenic spots.
11 Build a harmonious environment for the growth and development of scenic area employees. Strengthen the construction of corporate culture and carry out various employee competitions; implement internal promotion mechanisms; strengthen employee training.
12. Keep abreast of the development of the external situation, do a good job in market research, promote and adjust the scenic spot development strategy, and make timely price strategies.
13 Improve the safety management system and implement the safety position responsibility system. Throughout the year, we focus on forest fire safety work, taking into account security accident prevention, Carnival Valley equipment safety prevention and other safety management work. Responsibilities are assigned to everyone, and all safety hazards are eliminated to provide a strong guarantee for operation and management.
4. Organizational structure and position setting
The organizational structure strives to be scientific, reasonable, and standardized, and is designed based on the management needs of the scenic spot, and is adjusted in a timely manner according to the operation and development of the scenic spot.
For details, please refer to the "Organization Chart of xxx National Forest Park in 20xx" and "Position Chart of xxx National Forest Park"
5. Annual Cost Budget
Whole year Total cost: 10,000 yuan, see "xxx National Forest Park Annual Budget for 20xx" for details
6. Guarantee measures to complete the work target plan
1. Additional investment from scenic spot investors is required Cost, improve the current problem of poor access due to unreasonable design of the main access control of the scenic spot; systematic problem of ticket sales; ensure the source of working capital of the scenic spot, allowing the management team to focus on operation and management.
2. On the premise of controlling human and financial rights, the board of directors will not interfere too much in the internal management of the scenic spot to ensure the relative independence of the scenic spot management.
3. Strengthen management strictly in accordance with the scenic spot system and clarify job responsibility objectives.
4. Improve the internal incentive mechanism, manage levels step by step, and assign responsibilities to everyone.
5. Strengthen cost control, improve the efficiency of fund use, formulate methods for overspending and saving rewards, and break down cost indicators to various departments.
6. Establish an economic target responsibility assessment system, improve performance assessment work, and formulate reward and punishment measures to fulfill performance assessments.
7. Improve execution and strengthen supervision and implementation work.
7. Target Plan Preparation Instructions
The preparation of the target plan is a forecast plan based on the current situation of the scenic spot and the development trend of the scenic spot in 20xx. The specific detailed work plan will be in the 20xx monthly target plan reflected in.
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