How to complain about travel traps

1. Give away travel in the name of "Competition Award"

Tourist Week complained that a travel agency in Yichang, Hubei Province organized a six-day tour to Hong Kong and Macao for five people with "zero tour fee" in the name of rewarding the winners of the "Middle-aged and Old-aged Fitness Dance Competition". During the trip, the tour guide induced shopping behavior, and the purchased goods obviously did not match the quality and price. Monday and his party spent more than 90,000 yuan.

According to the investigation by the Comprehensive Law Enforcement Detachment of Yichang City, Hubei Province, a travel agency in Yichang City, Hubei Province organized 197 people to travel to Hong Kong and Macao in the name of rewarding the winners of a middle-aged and elderly fitness dance competition. Among them, the tour fee is 0 yuan/person under 55 years old and 380 yuan/person over 55 years old, but the tour fee is not paid to the land agency, and the land agency has to obtain costs and benefits through tourists' shopping.

After mediation, the travel agency agreed to handle the return formalities for tourists, and prepaid more than 90,000 yuan for the five-person return trip on Monday. Illegal acts of travel agencies shall be investigated and dealt with separately by means of "transferring cases".

Here, tourists are reminded to be wary of low-cost tours organized by businesses in the name of "Fitness Dance Competition", "Square Dance Competition" and "Red Song Competition". Such products must benefit from shopping or self-funded tourism projects.

2. Organize low-cost tours in the name of "government subsidies"

Yang, a tourist, complained that a travel agency in Beihai, Guangxi, organized a "zero tour fee" three-day tour of Guilin in the name of "government subsidy". During the tour, the tour guide took the tourists to the jade shop to induce the consumption of 2600 yuan, and the quality and price of the jade purchased were seriously inconsistent.

After mediation by Beihai Tourism and Culture Bureau of Guangxi Zhuang Autonomous Region, the travel agency agreed to handle the return formalities for tourists and prepaid the return fee of 2,600 yuan. Illegal acts of travel agencies shall be investigated and dealt with separately by means of "transferring cases".

I would like to remind the tourists that there will be no pie in the sky, and free travel is a trap. We should be wary of low-cost tours organized by unscrupulous businesses in the name of "government subsidies".

3. Take customers to the streets for a low-cost tour

Tourist Gong complained that he signed up for a one-day tour of Xiamen at a travel agency in Xiamen Bus Terminal. Original tour fee 198 yuan, preferential price of 98 yuan. The contract stipulates that he will visit 10 many scenic spots. During the tour, the tour guide added additional paid tour items and arranged shopping without authorization, and Gong spent more than 600 yuan.

After mediation by the comprehensive law enforcement detachment of Xiamen Cultural Market, Fujian Province, the two sides reached a settlement, and the travel agency compensated Gong 700 yuan. Illegal acts of travel agencies shall be investigated and dealt with separately by means of "transferring cases".

I would like to remind the tourists that street tourists should not be credulous and low-cost travel is not reliable. Group tours should be registered at regular travel agency stores.

4. Sign up for a low-cost tour through the online travel platform.

Li, a tourist, complained that he signed up for a 5-day tour from Jingmen to Xiamen through an online travel platform, and the tour fee was 880 yuan. During the tour, the tour guide took the tourists to the shopping store without the consent of the tourists, and tricked and forced the tourists to buy jade articles for more than 50,000 yuan.

After mediation by the Cultural Comprehensive Law Enforcement Detachment of Jingmen City, Hubei Province, the travel agency involved agreed to handle the return of the goods for the tourists and paid more than 50,000 yuan in advance. Illegal acts of travel agencies shall be investigated and dealt with separately by means of "transferring cases".

Here, tourists are reminded not to blindly pursue low-priced products, but to choose line products with higher online reviews when reporting tours through online travel platforms.

5. Low-cost tours with significantly lower tour fees.

Tourist Zhang complained that he signed up for a 5-day tour of Kunming, Yunnan at a travel agency in Suzhou, with a tour fee of 198 yuan. Before the trip, Zhang learned that it was illegal for the travel agency to organize tourism activities at unreasonable low prices, so he appealed to the travel agency for a full refund.

After mediation by Xiangcheng Tourism Bureau of Suzhou City, Jiangsu Province, the travel agency reached a settlement with Zhang, and the travel agency agreed to return all the tour fees to Zhang. Illegal acts of travel agencies shall be investigated and dealt with separately by means of "transferring cases".

Here, tourists are reminded to sign up for the tour group rationally and consciously resist the tour group whose tour fee is obviously lower than the normal price.

Industry chaos for many years

Problems often arise.

Now turn to the online platform.

As early as 20 16, the National Tourism Administration issued the Notice of the National Tourism Administration on Organizing a Special Action to Regulate "Unreasonable Low-cost Tour", which pointed out that through the joint efforts of various regions and departments, the order of the tourism market has improved and the comprehensive supervision mechanism of the tourism market has been further strengthened, but the problem of "unreasonable low-cost tour" disrupting the order of the tourism market and infringing on the rights and interests of tourists is still outstanding.

After years of rectification, the phenomenon of unreasonable low-cost offline travel has greatly converged. However, with the development of the mobile Internet, unreasonable low-cost tours turn to social platforms. Many travel agencies and individuals publish tour group information through WeChat groups and official WeChat accounts, which may contain hidden traps, which are easy for tourists, especially middle-aged and elderly people.

At the same time, in the unreasonable low-cost travel of social platforms, there are many black travel agencies that have not obtained business qualifications. Some organizations or individuals publish information through the internet to attract tourists to participate in tourism activities without obtaining business licenses and travel agency business licenses. Because the organizers have not paid the guarantee for the quality of tourism services and will not sign formal travel contracts with tourists, the rights and interests of tourists are facing great threats.

Why is it repeatedly banned?

Tourism consumption chaos occurs frequently, and unreasonable low-cost tours are repeatedly banned. What is the crux of these problems?

1. Information asymmetry between the supply and demand sides of tourism

Packaged tourism products cover many elements such as food, shelter, transportation, travel, shopping and entertainment. Travel agencies often buy tourism products at a lower price than individual tourists. This is the obvious price advantage of group tour compared with individual tour, and it is also the main reason to attract tourists to join the group.

Due to the different purchase channels and prices of products of various travel agencies, the operating costs of the same tourist route are quite different, so it is difficult for tourists to judge the true costs of tourist routes. Especially when many travel agencies in the market offer low-priced products with small price difference, it is more difficult for tourists to distinguish the real price.

Due to the asymmetry of price information between the supply and demand sides, travel agencies obviously have information advantages. Tourists often don't know the real price and are more likely to accept low-cost travel services, which makes unreasonable low-cost travel have a certain market.

2. The traditional benefit model of "tourism+shopping" has been solidified.

The operation mode of unreasonable low-cost tour mainly depends on forcing tourists to buy and consume. Although the travel agency business has been impacted by the development of tourism e-commerce platform and individual travel in recent years, the gray chain relationship of "tourism+shopping" is still stable.

On the one hand, because many travel agencies have long adapted to the gray business model of introducing customers to shopping stores to get kickbacks, under the new situation of tourism development, they lack both innovation motivation and innovation ability, and it is difficult to achieve transformation and upgrading; On the other hand, the operation of many tourist shopping stores does not depend on the shopping consumption of local residents, but mainly on the shopping consumption of tourists, which makes them have a * * * relationship with travel agencies, and tourists can hardly survive without a team.

Therefore, in the face of the same interests, the relationship between them is solid. Once this model is broken, travel agencies and shopping stores will face survival problems.

Tourists are greedy and cheap, and suffer big losses.

There is a market only when there is demand. Another important factor is tourists.

Some travel agencies take advantage of consumers' greed for cheap to attract customers at low prices, especially middle-aged and elderly tourists, with price as the only measure. For example, the earlier Yunnan 10 day tour quoted 880 yuan, which didn't even pay enough for the round-trip ticket. Obviously, it was a trap, but many tourists were still willing to jump in, and eventually they suffered a big loss because of greed and cheap.