How to get started with travel planning for newbies

1: Division of labor and definitions of dispatching: group-type dispatching, reception-type dispatching, dedicated line-type dispatching, individual passenger-type dispatching

(As for whether there is a better one I hope to hear everyone’s opinions on how to divide labor and the definitions of various divisions of labor)

2: Knowledge reserve and information reserve for planning and adjustment

Knowledge reserve:

1: A qualified accountant should be familiar with various tourism regulations, including the "Travel Agency Management Regulations", "Tour Guide Management Regulations", contract regulations, hotel management, vehicle transportation, aviation regulations and other related industry laws and regulations. .

2: You should have strong knowledge of document processing, including computer office automation software and simple graphics processing software. In the future, you will definitely be proficient in using various business management software of travel agencies (individual positions should also have Requires web page production and other network operation abilities) and also includes some file production and compilation abilities.

3: Reserve of communication and communication knowledge: Tourism is an industry that deals with people. Without good communication skills and general etiquette knowledge, it is impossible. If you learn and train effectively, you will have better results. This includes meticulous attention from answering the phone to returning visits after the team is finished, specifying a standard procedure and strictly implementing it.

Information reserve: Different planning and adjustment have different divisions of labor, but a large amount of information reserve must be carried out according to the needs of division of labor

Group planning and adjustment information reserve:

1: Group planning and adjustment must understand the price, cost, characteristics of each line and the reasons that can affect these factors, as well as the changes and trends of each line. For those who are new to this type of scheduling, it is recommended to start with all the escorts, and to frequently read the team’s files to understand the feedback from each route and local pick-up companies, and compile the feedback from local pick-up companies for each route. To summarize, at the same time understand the customer situation, establish familiar interpersonal relationships in the regional market where you are located, and understand customer information through multiple channels.

2: Group metering must have a customer-centered concept, meet customer needs, and become customers' friends. (I would like to hear your opinions on how to train and standardize the ability in this area)

3: Check faxes and information regularly, every day, and confirm the approved price, itinerary, and standards again before quoting. The content is included in Before signing the contract, notify the local pick-up agency in advance to prepare.

4: Standardize the confirmation document. The confirmation document must also include the arrival time, itinerary, hotel check-in standards, attractions, and meal plans. , vehicle standards, tour guide requirements, and possible self-pay situations. The suggestion must be detailed to the car model, age, hotel name, as well as the changeable situation and the procedures and responsibilities after the change.

5: Be familiar with the situation of tour guides, understand each tour guide’s age, appearance, education, feedback, personality, characteristics, sense of responsibility and normalcy, and understand the arrangements of tour guides in the agency, so as to make customized decisions for customers. Make the most appropriate tour guide arrangements.